Field engineer Work, Jobs in Stirchley, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Field Service Engineer
NoteMachine UK Ltd —Birmingham
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
12d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
Continuous Improvement Coach
Newell Brands —Lichfield
- Full-time
- Continuous improvement
- Travel
- In-person
Quick apply
Install Engineer
ASSA ABLOY —Solihull
Service Engineer/Technician
Buehler An ITW Company —Coventry
- Full-time
- Maintenance
- Mechanical knowledge
Operations & Continuous Improvement Intern - 13 Month Placement
Eaton —Redditch
- Bachelor's degree
- Continuous improvement
- Manufacturing
Automotive Service BOM Engineer
Aleido UK —Warwick
- Hybrid work
- Employee discount
- Referral programme
11d
Field Service Engineer
Tyrefix UK —Redditch
- £35,000 - £45,000 a year
- Overtime
- Communication skills
Quick apply
Condition Monitoring Engineer
John Crane —Stanlow
- Full-time
- Engineering
- Continuous improvement
- No degree
Quick apply
Lighting Design Engineer
REXEL —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Team management
- Flexitime
- Work from home
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply
Installation Engineer - London [ST]
ASSA ABLOY —Solihull
- Computer networking
Field Service Engineer
Atlas Copco Group —Birmingham
- Computer literacy
- Maintenance
- Electrical experience
Vehicle Systems Engineer
Lightfoot —Nechells
- Full-time
- Writing skills
- Analysis skills
- Travel
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Field Service Engineer - Birmingham
Tunstall UKI —Birmingham
- Overtime
- Maintenance
- Analysis skills
- Electrical experience
- Employee discount
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
3rd Line Engineer
Spire Technology Group Limited —Worcester
- £40 - £45 a year
- Hybrid work
- Azure
- AWS
- Mentoring
- Free parking
Quick apply
11d

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

field engineer jobs in stirchley, wmd

2nd Line Support Engineer- Permanent

Field Service Engineer

Service Desk Analyst / IT Support Help Desk Technician

Continuous Improvement Coach

Install Engineer

Service Engineer/Technician

Operations & Continuous Improvement Intern - 13 Month Placement

Automotive Service BOM Engineer

Field Service Engineer

Condition Monitoring Engineer

Lighting Design Engineer

Human Factors Consultant (All Levels)

Network Engineer- Meraki

Installation Engineer - London [ST]

Field Service Engineer

Vehicle Systems Engineer

Field Service Administrator

Field Service Engineer - Birmingham

2nd Line Engineer - Support

3rd Line Engineer

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