Customer service advisor – office based (b2b) Work, Jobs in Stockport, Eng (with Salaries)

Quality & Customer Care Advisor
Johnson Controls —Manchester
- Full-time
- CRM software
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Collections Advisor B2B
Worldpay (UK) Limited —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Area Sales Manager (Yorkshire & the Humber, East Midlands and the East of England)
BFT, a brand of SOMFY Group —Stockport
- Full-time
- Hybrid work
- Sales
- Customer service
- Travel
Quick apply
Area Sales Manager (South West)
BFT, a brand of SOMFY Group —Stockport
- Full-time
- Hybrid work
- Sales
- Customer service
- Travel
Quick apply
EU VAT Manager, Tax Planning Amazon Business
Amazon UK Services Ltd. —Manchester
- Full-time
- Microsoft Office
- SQL
- Bachelor's degree
Senior Financial Controller
Mobysoft —Manchester
- Full-time
- Hybrid work
- Management
- Annual leave
Quick apply
Business Development Manager
SGS —Stretford
- Full-time
- Remote
- CRM software
- PMP
- Sales
- Annual leave
Quick apply
1d
Outbound Sales Advisor
Radius Limited —Crewe
- Full-time
- Sales
- Salesforce
- Microsoft Office
- Employee discount
Quick apply
Sales Advisor
Radius Limited —Crewe
- Full-time
- Sales
- Salesforce
- Microsoft Office
- Employee discount
Quick apply

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Quality & Customer Care Advisor

Johnson Controls -
Manchester

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Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

CRM software
Customer service
Salesforce
Data analysis skills
Organisational skills
IT
Communication skills

Full job description

Manchester – Office Based | Full-Time | Onsite

We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV, and access control. You’ll deliver high‑quality customer interactions, manage queries, and help drive continual improvement across service delivery.

What we offer

Competitive Salary: Reflecting your skills and experience.
Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
Career Development: Extensive opportunities for growth and advancement.

What you’ll do:

Handle customer enquiries via phone and email
Support account management and build strong customer relationships
Monitor quality and identify improvement opportunities
Analyse data and identify trends to enhance the customer journey
Work closely with internal teams to resolve issues and improve processes
Take ownership of customer queries through to resolution

What we’re looking for:

Must-Have:

Strong customer service and communication skills
Ability to manage multiple priorities effectively
Attention to detail and strong organisational skills
IT literacy and experience using CRM systems
Proactive, team-focused mindset with a passion for improvement

Nice-to-Have:

Experience with Salesforce
Background in quality frameworks or data analysis
Experience working cross-functionally

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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#LI-Onsite

#ADTcustomerservice

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Refine Your Search

customer service advisor – office based (b2b) jobs in stockport, eng

Quality & Customer Care Advisor

Collections Advisor B2B

Area Sales Manager (Yorkshire & the Humber, East Midlands and the East of England)

Area Sales Manager (South West)

EU VAT Manager, Tax Planning Amazon Business

Senior Financial Controller

Business Development Manager

Outbound Sales Advisor

Sales Advisor

I want to receive the latest job alerts for customer service advisor – office based (b2b) in stockport, eng

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