Inbound customer service representative Work, Jobs in Stockport, Eng (with Salaries)

Customer Service Representative (Part Time, Fixed Term)
Leep Utilities —Salford
- Up to £12,010 a year
- Part-time
- Hybrid work
- Computer literacy
- Annual leave
Quick apply
10d
Entry-level SDR (HF1355112)
Flourish —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Organisational skills
Quick apply
4d
Business Development Representative (HF1355111)
Flourish —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Organisational skills
Quick apply
4d
Sales Development Representative (HF1355119)
Flourish —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Organisational skills
Quick apply
4d
Service Delivery Representative (German Speaking)
NQC —Manchester
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- Time management
- Employee discount
Quick apply
Operations Assistant
DSV —Manchester
- Full-time
- IT
- Communication skills
- Annual leave
15h
Sales Development Representative - Bilingual Spanish and Italian (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- Bilingual
- Spanish
- Sales
- Annual leave
Quick apply
12d
Graduate Sales Development Representative - Manchester
Leyton —Manchester
- Tax experience
Sales & Renewals Executive
Your Repair —Stoke-on-Trent
- £26,500 a year
- Monday to Friday
- Sales
- Customer service
- Care plans
Quick apply

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inbound customer service representative jobs near stockport, eng

Customer Service Representative (Part Time, Fixed Term)

Leep Utilities
Salford

Quick apply

Job details

Part-time | Fixed term contract
Up to £12,010 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Computer literacy

Full job description

Department: Customer Operations

Reports to: Water Customer Service Leader

Salary: up to £12,010 DOE

Location: Manchester

Role Information:

This is a fixed term role, ending on 18th December 2026.

The role is a part-time position of 17 hours per week, with a suggested working pattern of Wednesday afternoons and full days on Thursday and Friday.

The Opportunity

Our Customer Service Representative plays a key role in delivering amazing customer experiences through engaging, quality conversations using a combination of inbound & outbound calls and digital interactions. This role is dedicated to our regulated fresh and wastewater customers from the moment they onboard with us, right up until they leave – and everything in between!

You'll be working in a fast-paced environment where change is embraced and we work together, sharing best practice to achieve our objectives & targets whilst living our company values.

Key Responsibilities

Understand and deliver against required objectives and targets delivering amazing customer experiences
Responsible for the completion of all documented processes supporting our customers and completing key activities such as move in & out, billing, customer service, live incidents, collections and complaints
Handling inbound calls & digital communications from our customers and working an outbound dialer to contact customers for delivery against objectives such as payment collection and debt prevention activities
Proactively identify and apply additional support services such as Priority Service Register, WaterSure and Social Tariffs
Take ownership of complex queries delivering clear resolutions in a timely manner for our customers
Deliver account cleansing and administrative duties such as water saving, asset failures, affordability checks and payments
Make the most of our multi-channel technology and defined guides to deliver engaging, concise and clear communications both verbally and in writing to remain compliant in all interactions with our customers
Adhere to all policy, process and procedures to ensure consistency for our customers, colleagues and the company
Positively engage in coaching with your Leader to review performance, customer
experience, your personal contribution to company objectives and your personal development
Beyond the core responsibilities of the role, deliver any additional requirements to support the end-to-end customer experience, department objectives and direct customer contact

About You

Engaging, trustworthy, reliable and attentive to our customers, actively listening to deliver brilliant customer experiences to build and maintain effective customer relationships
Efficient, self-motivated and able to manage your own workload with flexibility to support all requirements of the role
Able to build strong working relationships with colleagues and motivate others in your team
Resilient and responsive to change with a natural ability to react to and resolve issues through a solution-based approach
Experience of working in a fast-paced, customer focused environment, although working in a Contact Centre would be advantageous, it is not essential – we are looking for colleagues who love helping customers
Computer literacy is essential whilst collections experience is desirable

Your Development and Benefits

At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.

Our benefits include:

Salary which aligns to your experience and skillset
25 days paid holiday + bank holidays
An additional day off to celebrate your birthday
Discretionary bonus
Company pension plan
Health Cash plan through Westfield Health
Option to purchase additional holiday days through our Holiday Buying Scheme
Engagement committee with events throughout the year, including Summer Party and individual team socials
Paid professional memberships relevant to your role and access to professional development opportunities

Our Values

At the forefront of everything we do:

Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility

Equal Opportunities

Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.

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Refine Your Search

inbound customer service representative jobs in stockport, eng

Customer Service Representative (Part Time, Fixed Term)

Entry-level SDR (HF1355112)

Business Development Representative (HF1355111)

Sales Development Representative (HF1355119)

Service Delivery Representative (German Speaking)

Operations Assistant

Sales Development Representative - Bilingual Spanish and Italian (UK Remote)

Graduate Sales Development Representative - Manchester

Sales & Renewals Executive

Other jobs to consider

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