It support team Work, Jobs in Stockton On Tees, Dur (with Salaries)

1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
9d
IT Support Technician
Watson Woodhouse & Macks Solicitors —Middlesbrough
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
Quick apply
1d
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
11d
1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
8d
Coroners Administrator (Ref 26-064)
Cleveland Police —Middlesbrough
- £25,242 - £26,703 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
10d
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
8d
Service Desk Analyst
HM Treasury —Darlington
- £29,280 - £33,450 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Annual leave
- Flexitime
14d
Service Desk Agent
Indra Group UK & Ireland —Middlesbrough
- Weekend availability
- Customer service
- English
- Computer networking
- Paid training
- Employee assistance programme
Quick apply
10d
Potato Stores Team Member
KP Snacks —Billingham
- Full-time
- Forklift
- Organisational skills
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
1d
Document Controller
BAM UK & Ireland —Teesside
- Computer skills
- Construction experience
- Communication skills
Customer Advisor
B&Q —Stockton-on-Tees
- £13.10 an hour
- Part-time
- Annual leave
- Employee assistance programme
1d
Admin Support
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £25,272 a year
- Full-time
- Patient care
- Communication skills
9d
Electoral Services Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £26,403 - £26,824 a year
- Overtime
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
6h
Shipping Agent - Teesside
GAC —Teesside
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Service Colleague (Express)
ASDA —Yarm
- £13.10 an hour
- 12 hour shift
- Employee assistance programme
- Employee discount
Sales Assistant
Jollyes Pets —Stockton-on-Tees
- £8.43 - £12.71 an hour
- Part-time
Quick apply
1d
Administrator
Creative Support —Stockton-on-Tees
- Up to £13.40 an hour
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
Business Development Coordinator (Inbound) - Part-time
Portakabin —Stockton-on-Tees
- £25,360 a year
- Call to connect
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Traffic Operator
Your NRG Limited —Hartlepool
- £35,000 a year
- Full-time
- Data analysis skills
- Maintenance
- Microsoft Office
Quick apply
7d
Traffic Management Operative
SunbeltRentals —Stockton-on-Tees
- From £31,473 a year
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
9d

I want to receive the latest job alerts for it support team in stockton on tees, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st/2nd Line Support Analyst

Ramsdens Financial Ltd -
Stockton-on-Tees

Quick apply

Job details

Permanent | Full-time
From £15.18 an hour
9 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

IIS
Windows
Microsoft Office
SQL
Active Directory
VPN

Full job description

About the company

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery, Gold buying and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are proud to have been named one of the Sunday Times Best Places to Work 2026, reflecting our commitment to creating an exceptional workplace where people feel valued, supported and able to thrive.

We are looking to recruit a 1st & 2nd line IT support analyst working in our Teesside head office

Benefits

Competitive market rates of pay
Monthly pay
Bonus Scheme
28 days holiday increasing to 33 (with service)
Birthday Holiday
Company Pension Scheme
Staff Discount scheme
Comprehensive induction programme
Opportunities for staff development
Employee Recognition Scheme
Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
Fully inclusive family friendly policies.

Job responsibilities

We are looking for a 1st & 2nd line IT support analyst to join our team onsite in Teesside. This is a key role providing responsive and efficient IT support.

Key Duties and Tasks:

To report to the RFL IT Support Manager.
To analyse and resolve day to day technical problems in support of the RFL.
To log all support calls and prioritise them accordingly.
To progress project work as allocated by the IT Support Manager.
To maintain currency on all Ramsdens systems.
To escalate issues to the IT Support Manager.
Ensure that departmental SLAs are achieved.
To maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems.
To substitute for other team members in periods of their absence.
To conduct new branch installations.
To visit Ramsdens sites where physical first-hand assistance is required.
To act as a point of escalation for issues raised by other team members.
To perform other related duties as assigned by the RFL IT Support Manager and RFL Directors

Person Specification

Essential

Software Knowledge

Demonstrate sound ability to support Windows desktop environments.
Have sound knowledge of current Windows user operating systems.
MS Office (various versions).

Hardware Knowledge

PC break fix.
Routers
Wi-Fi
Printers
LANs
WANs
Firewalls

Support Environment

High standards of efficiency and determination.
Show awareness of business operating processes.
Sound capability handling support calls.
Proven ability to handle high levels of call volumes.

Communication

Able to give and take clear instruction in various forms, i.e. verbal, e-mail
Capable of demonstrating good listening skills.
Able to solve problems with both staff and users alike, through effective communication.
Take pride in personal presentation

Desirable

Software Knowledge

Terminal Server (RDP) users
SQL database.
IIS Websites
MS Active Directory
Microsoft Servers

Hardware Knowledge

VPNs

Support Environment

Experience using case logging systems
Handling cash balancing issues in a retail environment

You must be willing to work 37.5 hours per week. (5 days per week Monday to Saturday)

This is an opportunity to pursue a career in a business named in the Sunday Times Best place to Work 2026 list and voted Employer of the Year (in the coveted NPA Awards) 2023. Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.

91% of staff say their branch/department is a happy place to work
95% of staff believe they have job security
85% of the staff said they look forward to coming to work and are enthusiastic about the job they do

If you wish to be considered for this position, please click the apply now button.

Pay: From £15.18 per hour

Work Location: In person

Quick apply

Refine Your Search

it support team jobs in stockton on tees, dur

1st/2nd Line Support Analyst

IT Support Technician

IT Technician Service Desk

1st Line IT Support Technician

Coroners Administrator (Ref 26-064)

IT Support Technician

Service Desk Analyst

Service Desk Agent

Potato Stores Team Member

Document Controller

Customer Advisor

Admin Support

Electoral Services Officer

Shipping Agent - Teesside

Service Colleague (Express)

Sales Assistant

Administrator

Business Development Coordinator (Inbound) - Part-time

Traffic Operator

Traffic Management Operative

I want to receive the latest job alerts for it support team in stockton on tees, dur

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected