Head of it Work, Jobs in Stockton On Tees, Dur (with Salaries)

1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
11d
Data Protection Manager
Education Training Collective —Stockton-on-Tees
- £40,932.85 - £43,425.14 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Free parking
- Annual leave
IT Support Technician
Watson Woodhouse & Macks Solicitors —Middlesbrough
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
Quick apply
2d
Head of People
Jacksons Commercial & Private Law LLP —Stockton-on-Tees
- Full-time
- Management
- Supervising experience
- Human resources
- Employee discount
- Life insurance
Quick apply
VacancyTitle: Fleet Strategy and Operations Manager
Northumbrian Water/Essex & Suffolk Water —Durham
- £75,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
9d
Technical Director
Taylor Wimpey —Stockton-on-Tees
- Civil engineering
- Bachelor's degree
- Construction experience
- Annual leave
- Employee discount
Power BI / Fabric Reporting Manager
Thirteen —Middlesbrough
- £62,953 a year
- Call to connect
- Azure
- Data analysis skills
- SQL
- Annual leave
Head of Quality and Continual Improvement
Selwood Limited —Stockton-on-Tees
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Head of Financial Management
Middlesbrough College —Middlesbrough
- £51,547 - £54,329 a year
- Call to connect
- No degree
- Accounting
- Annual leave
- Employee assistance programme
5d
Administrator
Creative Support —Stockton-on-Tees
- Up to £13.40 an hour
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
12d
Research & Development Engineer
Labman Automation —Stokesley
- £40,000 - £55,000 a year
- Full-time
- Engineering
- Laboratory experience
- AI
Application Specialist - Labman Products
Labman Automation —Stokesley
- £45,000 - £55,000 a year
- Full-time
- Up to 50% travel
- Travel
- IT
Project Manager
gentoo —Sunderland
- £55,858 a year
- Full-time
- Hybrid work
- Project management
- IT
- Annual leave
3d
Information Management and Data Services Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Microsoft Excel
- SQL
- School
- Annual leave
5d
RISE Adviser - North East - Secondary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
8d
Product Manager
Alt Labs —Middlesbrough
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Project management
- Product management
- Software development
- Annual leave
- Work from home
Quick apply
HR Business Partner Recruitment & Reward (Maternity Cover)
Education Training Collective —Stockton-on-Tees
- £39,904.18 - £43,425.14 a year
- Full-time
- Hybrid work
- Presentation skills
- Human resources
- AI
- Free parking
- Annual leave
Military Training Instructor
Learning Curve Group —Teesside
- £26,000 - £30,000 a year
- Full-time
- Military
- English
- Classroom experience
- Annual leave
Employee Experience & Development Lead
GlaxoSmithKline —Barnard Castle
- Full-time
- Management
- Continuous improvement
- Leadership
11d

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1st/2nd Line Support Analyst

Ramsdens Financial Ltd -
Stockton-on-Tees

Quick apply

Job details

Permanent | Full-time
From £15.18 an hour
11 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

IIS
Windows
Microsoft Office
SQL
Active Directory
VPN

Full job description

About the company

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery, Gold buying and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are proud to have been named one of the Sunday Times Best Places to Work 2026, reflecting our commitment to creating an exceptional workplace where people feel valued, supported and able to thrive.

We are looking to recruit a 1st & 2nd line IT support analyst working in our Teesside head office

Benefits

Competitive market rates of pay
Monthly pay
Bonus Scheme
28 days holiday increasing to 33 (with service)
Birthday Holiday
Company Pension Scheme
Staff Discount scheme
Comprehensive induction programme
Opportunities for staff development
Employee Recognition Scheme
Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
Fully inclusive family friendly policies.

Job responsibilities

We are looking for a 1st & 2nd line IT support analyst to join our team onsite in Teesside. This is a key role providing responsive and efficient IT support.

Key Duties and Tasks:

To report to the RFL IT Support Manager.
To analyse and resolve day to day technical problems in support of the RFL.
To log all support calls and prioritise them accordingly.
To progress project work as allocated by the IT Support Manager.
To maintain currency on all Ramsdens systems.
To escalate issues to the IT Support Manager.
Ensure that departmental SLAs are achieved.
To maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems.
To substitute for other team members in periods of their absence.
To conduct new branch installations.
To visit Ramsdens sites where physical first-hand assistance is required.
To act as a point of escalation for issues raised by other team members.
To perform other related duties as assigned by the RFL IT Support Manager and RFL Directors

Person Specification

Essential

Software Knowledge

Demonstrate sound ability to support Windows desktop environments.
Have sound knowledge of current Windows user operating systems.
MS Office (various versions).

Hardware Knowledge

PC break fix.
Routers
Wi-Fi
Printers
LANs
WANs
Firewalls

Support Environment

High standards of efficiency and determination.
Show awareness of business operating processes.
Sound capability handling support calls.
Proven ability to handle high levels of call volumes.

Communication

Able to give and take clear instruction in various forms, i.e. verbal, e-mail
Capable of demonstrating good listening skills.
Able to solve problems with both staff and users alike, through effective communication.
Take pride in personal presentation

Desirable

Software Knowledge

Terminal Server (RDP) users
SQL database.
IIS Websites
MS Active Directory
Microsoft Servers

Hardware Knowledge

VPNs

Support Environment

Experience using case logging systems
Handling cash balancing issues in a retail environment

You must be willing to work 37.5 hours per week. (5 days per week Monday to Saturday)

This is an opportunity to pursue a career in a business named in the Sunday Times Best place to Work 2026 list and voted Employer of the Year (in the coveted NPA Awards) 2023. Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.

91% of staff say their branch/department is a happy place to work
95% of staff believe they have job security
85% of the staff said they look forward to coming to work and are enthusiastic about the job they do

If you wish to be considered for this position, please click the apply now button.

Pay: From £15.18 per hour

Work Location: In person

Quick apply

Refine Your Search

head of it jobs in stockton on tees, dur

1st/2nd Line Support Analyst

Data Protection Manager

IT Support Technician

Head of People

VacancyTitle: Fleet Strategy and Operations Manager

Technical Director

Power BI / Fabric Reporting Manager

Head of Quality and Continual Improvement

Head of Financial Management

Administrator

IT Technician Service Desk

Research & Development Engineer

Application Specialist - Labman Products

Project Manager

Information Management and Data Services Officer

RISE Adviser - North East - Secondary adviser

Product Manager

HR Business Partner Recruitment & Reward (Maternity Cover)

Military Training Instructor

Employee Experience & Development Lead

I want to receive the latest job alerts for head of it in stockton on tees, dur

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