Guest service agent Work, Jobs in Stockwell (with Salaries)

Reservations Agent
St Ermin's Operating UK Limited - Reservations —London
- £32,631 a year
- Full-time
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
9d
Guest Service Agent
Moxy - Reception —London
- £26,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Quick apply
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
14d
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
5d
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
2d
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Front of House Receptionist
Supercity Aparthotels —London
- £31,695 a year
- 12 hour shift
- Microsoft Word
- Hotel
- Administrative experience
- Health & wellbeing programme
Quick apply
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
4d
Guest Experience Agent
Strand Palace Hotel —London
- £28,083 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Paid training
- Employee discount
Quick apply
Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Front desk
- Café
- Employee discount
- Referral programme
Quick apply
11d
Guest Service Agent
Hilton —Middlesex
- £12.85 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Reception and Club Host
Rendall & Rittner —London
- £32,500 a year
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House
Marriott International, Inc —London
- Part-time
- Customer service
- English
- Hotel
- Employee discount
12d

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Reservations Agent

St Ermin's Operating UK Limited - Reservations
London

Quick apply

Job details

Full-time
£32,631 a year
9 days ago

Benefits

Canteen
Employee discount

Qualifications

English
Organisational skills

Full job description

We are looking for a detail-oriented Reservations Agent to join the team here at St Ermin’s Hotel.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

Great salary and service charge – The more we make, the more you make!
Fun, Love & Energy – Not just a slogan, it’s just who we are.
The best staff canteen in London! – Breakfast, Lunch & Dinner.
Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, exclusive retail and restaurant discounts, and more.
Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
An opportunity to experience and collect great memories that will last with you forever.

As a Reservations Agent, you will respond to communications from guests and travel agents as well as processing reservations arriving by email, telephone, and through the sales team. You will be responsible for handling both room reservations (Transient and Groups) and Food & Beverage reservations, including bookings for the restaurant, afternoon tea, in-room dining, and covers of 10 or more guests.

What will you be doing?

Processes reservations by email, telephone or sales team
Manage group bookings: make, amend, cancel, and track no-shows.
Create, issue, and maintain group rooming lists, processing amendments as they arise and confirming final details ahead of arrival.
Take and manage Food & Beverage reservations, including restaurant, afternoon tea, in-room dining, and covers of 10 or more, ensuring bookings are logged accurately and communicated to the relevant outlet.
Processes reservations from the sales office and other hotel departments.
Maintain knowledge of room types, their location, and layout.
Processes cancellations and modifications and promptly relays this information to the front desk and guest as required.
Understand and adhere to the hotel’s policy on guaranteed reservations and no-shows. Process advance deposits for reservations when necessary.
Complete daily arrival checks and prepare the expected arrivals backup for front office use.
Respond to guest inquiries and manage reservation requests efficiently.
Maintain a professional appearance and ensure the workspace is tidy and organized at all times
Work towards achieving an 85% and above team success rate on test calls, maintaining high service standards.

Health and Safety:

Be aware of and comply with your Health & Safety responsibilities as outlined by the hotel’s Health & Safety policy.
Ensure compliance with all procedural health and safety requirements
Be fully conversant with and abide by all Fire, Health & Safety regulations and attend relevant training sessions as required.

Qualifications and skills required:

Strong written and spoken English skills
High level of organizational skills
Previous experience in Opera is an advantage
Knowledge of Marriott MARSHA or EMPOWER systems is an advantage
Previous experience handling group reservations and rooming lists is an advantage
Ability to work in a team and meet service standards effectively

Note: This description is not intended to establish a total definition of the job, but an outline of the duties and responsibilities of the job role.

To find out more about us, check out our Instagram accounts @sterminshotel and @funloveenergy

You will have to be eligible to work in the UK to be consider for the role.

INDBOH

Quick apply

Refine Your Search

guest service agent jobs in stockwell

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Customer Relations Agent

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Guest Service Agent

Guest Services Agent

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Guest Service Agent

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Reservations Agent, Pre-Opening - The St. Regis London

Night Guest Service Agent

Guest Experience Agent

Guest Services Agent

Guest Service Agent

Reception and Club Host

Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House

I want to receive the latest job alerts for guest service agent in stockwell

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