Customer care manager Work, Jobs in Stoke On Trent, Eng (with Salaries)

Aftersales Manager
Law Truck Centre Ltd —Stoke-on-Trent
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
Quick apply
Customer Service Manager
Morrisons —Stoke-on-Trent
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stoke-on-Trent
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Retail Store Manager
Eden Mobility —Hanley
- From £28,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
12d
Lead Online Manager
Sainsbury's —Stoke-on-Trent
- £36,250 a year
- Management
- Leadership
- Employee discount
1d
Assistant Hotel Manager
TravelodgeHotels —Newcastle-under-Lyme
- £29,000 a year
- Part-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Customer Service Manager
B&M Retail —Stoke-on-Trent
- Weekend availability
- Leadership
- Employee discount
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
9d
Floor Manager
B&M Retail —Stoke-on-Trent
- Weekend availability
- Leadership
- Employee discount
Operations Manager
First Bus —Stoke-on-Trent
- Full-time
- Management
- Customer service
- Travel
- Employee assistance programme
- Employee discount
3d
Trading Manager
Morrisons —Newcastle-under-Lyme
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager (BDM) - Stafford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stafford
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development
VodafoneThree - Account Manager, Multinational Customers
Vodafone —Stoke-on-Trent
- Full-time
- Sales
- Business development
- Contracts
- Employee discount
Local Business Development Manager
Lookers —Stoke-on-Trent
- £25,000 a year
- Full-time
- Sales
- Business development
- Negotiation
- Annual leave
Quick apply
Store Manager
The White Company —Milton
- Employee discount
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Business Development Manager (BDM) - Nantwich - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Nantwich
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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customer care manager jobs near stoke on trent, eng

Aftersales Manager

Law Truck Centre Ltd
Stoke-on-Trent

Quick apply

Job details

Full-time
£35,000 - £45,000 a year

Benefits

Free parking
On-site parking

Qualifications

Customer service
GCSE
Upselling
Organisational skills
Communication skills
Mechanical knowledge
Category C Licence

Full job description

Full job description

Job Title: Aftersales Manager - HGV Sales
Location: Stoke on Trent

We are seeking an experienced and enthusiastic Aftersales Manager to lead the aftersales operation of a successful HGV main dealership in Stoke on Trent.

As a leader in the commercial vehicle industry, we are looking for someone to join our team. We pride ourselves on our efficiency and customer service and are looking for someone to compliment the sales team that we have in place. The role will be office based, dealing with customers both during handovers and through a full aftersales process to ensure that the service they receive is second to none.

Aftersales Manager - The Role

Reporting directly to the Directors, you will be responsible for the overall management and performance of the aftersales operation, ensuring exceptional customer service while maximising revenue and operational efficiency.

Aftersales Manager - Key responsibilities include:

Leading and developing the Service, Parts and Warranty teams
Managing sales and aftersales KPIs and targets
Identifying methods to improve customer satisfaction and retention
Monitoring performance metrics and refining business practices to improve customer experiences
Building strong relationships with clients and ancillary businesses
Assisting with managing workshop productivity, leading to a better customer experience

Aftersales Manager - The Candidate

The successful candidate will have:

Previous experience as an Aftersales Manager, Service Manager or similar senior leadership role within the HGV, commercial vehicle or automotive sector
Strong customer service skills and an ability to adapt to different demands and requirements from our clients
Excellent communication skills combined with logical problem-solving skills
An ability to perform under pressure and manage customer expectations
Strong commercial awareness with a pragmatic attitude to problems
A positive mindset and enthusiasm for customer relationship management
A proactive, results-driven approach with excellent organisational skills

Experience within the HGV industry would be highly advantageous

Pay: £35,000.00-£45,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

HGV Aftersales: 2 years (required)

Licence/Certification:

Category C Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in stoke on trent, eng

Aftersales Manager

Client Services Team Leader

Customer Service Manager

Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped

Retail Store Manager

Lead Online Manager

Assistant Hotel Manager

Customer Service Manager

Head of Ecommerce

Customer Outcomes & Complaints Lead

Floor Manager

Operations Manager

Trading Manager

Business Development Manager (BDM) - Stafford - Circa 41k Package - 53k OTE Uncapped

Partner Manager

VodafoneThree - Account Manager, Multinational Customers

Local Business Development Manager

Store Manager

Customer Experience Team Manager

Business Development Manager (BDM) - Nantwich - Circa 41k Package - 53k OTE Uncapped

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