Retail customer service representative Work, Jobs in Stratford And New Town (with Salaries)

Customer Service Advisor
British Business Bank —London
- £27,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Customer Support Assistant
urbanest —London
- From £28,860 a year
- Weekend availability
- Guest services
- Employee assistance programme
Quick apply
5d
Customer Service Agent - Waterloo
SIXT UK —London
- £30,784 a year
- Weekend availability
- Sales
- Customer service
- English
- Free parking
- Paid training
Quick apply
12d
Customer Service Assistant
Clear Cloud —London
- £14 - £16 an hour
- Weekend availability
- Microsoft Word
- Customer service
- Mentoring
- Free parking
- Paid training
Quick apply
1h
E-Commerce Customer Service Advisor - Office Based(Full-time)
Trimming Shop —Waltham Cross
- From £12.71 an hour
- Full-time
- Microsoft Word
- Google Suite
- Computer literacy
- Free parking
- Employee discount
Quick apply
Customer Service Agent - Central London
SIXT UK —London
- £30,784 a year
- Weekend availability
- Sales
- Customer service
- English
- Free parking
- Paid training
Quick apply
12d
Retail Customer Service Assistant
BP Retail —Hornchurch
- Serving
- Café
- Annual leave
- Employee assistance programme
6d
Rodd & Gunn Customer Service Agent
Rodd&Gunn UK Ltd —London
- £13 - £14 an hour
- Full-time
- Computer literacy
- English
- Computer skills
Quick apply
6d
Customer Account Representative
Cleveland Cable Co Ltd —Belvedere
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Employee discount
Quick apply
Customer Support Associate
Lantum —London
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Employee discount
Quick apply
Customer Service Advisor
Heroes —London
- Hybrid work
- Microsoft Word
- Computer literacy
- Phone etiquette
- Work from home
Quick apply
Customer Service Assistant
Natoora Ltd —London
- Nights as needed
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Store discount
- Employee discount
Quick apply
Customer Service Advisor - Part Time
Newham Council —London
- £35,520 - £36,585 a year
- Part-time
9d
Customer Service Agent
Apex Parking LTD —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- AI
Quick apply
8d
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Weekend availability
- Hybrid work
- Communication skills
- Time management
Quick apply
6d
Customer Services Advisor
Halfords —Beckton
- £12.15 - £14.01 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
9d
Retail Customer Service Assistant - Nights
BP Retail —London
- Night shift
- Serving
- Café
- Annual leave
- Employee assistance programme
12d
Customer Service Advisor Part Time
PayPoint —Welwyn Garden City
- £16,878 a year
- Part-time
- Microsoft Outlook
- Communication skills
Quick apply
10d
Customer Service Consultant
King Living —Hemel Hempstead
- Full-time
- CRM software
- Conflict management
- AI
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Service Advisor
Wyse London Ltd —London
- £13 - £15 an hour
- Temporary
- Computer literacy
- English
- Data entry
Quick apply
4d

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Customer Service Advisor

British Business Bank
London

Quick apply

Job details

Permanent
£27,000 a year
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Leadership
Communication skills

Full job description

Description

Customer Service Advisor

Location: London / Hybrid Working

(You are required to attend the office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: £27,000

Benefits package:

30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
15% employer pension contribution, discretionary bonus scheme
Flexible working, cycle to work scheme, healthcare cash plan and life assurance
Paid voluntary days, maternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more

THE ROLE

You will work within the Customer Experience Team at Start Up Loans (SUL), a subsidiary of the British Business Bank, reporting to the Customer Service Manager. You’ll be in a role where you will support applicants and Business Support Partners throughout their journey with SUL.

Your role is to deliver a positive and consistent customer experience across a multi-channel contact centre. You will respond to enquiries professionally and promptly via telephone, email, webchat and administrative tasks, working collaboratively with colleagues to meet service level agreements and personal performance targets. You will be comfortable carrying out routine and repetitive customer interactions while maintaining focus, accuracy and quality.

You will put the customer at the heart of everything you do, acting in line with Consumer Duty principles and supporting high levels of customer satisfaction. You will identify and resolve customer issues, including stage one complaints, by establishing root causes, working towards appropriate solutions and following up to ensure resolution. You will also share feedback with the Customer Experience leadership team to help improve the customer journey and support continuous improvement.

You will follow all internal and external risk, control and compliance requirements, including complaint handling guidance, and maintain a reliable quality record. You will support customer insight activity by promoting surveys and contributing to expected customer satisfaction outcomes.

You will have a professional telephone manner and clear communication skills, both verbal and written. You will be able to build rapport quickly, gather relevant information efficiently and understand customer needs. You will be customer focused, able to work independently as well as part of a team, and capable of managing your time effectively while prioritising tasks in line with business needs. You will demonstrate attention to detail, sound judgement and a practical, solution-focused approach when resolving customer queries.

You will have the company values at the forefront of your mind every day when interacting with customers and colleagues by demonstrating that you are creative, collaborative, catalytic and courageous.

Please note if we receive a high volume of applications we may close the advert before the advertised closing date.

Click here to view the full Job Description.

Key Benefits

Click here for a complete list of benefits

30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
15% employer pension contribution
Flexible working
Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
Paid voluntary days, maternity, paternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more

About British Business Bank

The British Business Bank is an established and influential institution with a key mission of driving sustainable growth and prosperity throughout the United Kingdom. It plays a vital role in supporting access to finance for smaller businesses, facilitating their development and contributing to the transition towards a net zero economy.

Since its inception in 2014, the British Business Bank has functioned as a government-owned economic development bank, operating independently to fulfil its objectives. It collaborates with over 200 delivery partners, including high street, digital, specialist, and challenger banks, venture capital and private debt funds, as well as fintech platforms, to implement its programs effectively.

With offices in Sheffield and London, the British Business Bank currently employs approximately 550 individuals.

As an organisation that values flexibility, wellbeing and collaboration, the British Business Bank introduced a hybrid-working model in 2020. Our colleagues typically spend an average of 2 days per week working in our offices, striking a balance between the advantages of remote work and the benefits of in-person collaboration. The successful candidate for this role should be able to commute to our office (unless specified).

At the British Business Bank, we aim to represent the communities we serve, firmly believing that different perspectives make us stronger. We strongly encourage applications from individuals with varied experiences and backgrounds.

As a Disability Confident employer, we commit ourselves to having an inclusive, equitable and accessible recruitment process supporting applicants and employees, making reasonable adjustments whenever it is feasible.

Quick apply

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retail customer service representative jobs in stratford and new town

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