Lifestyles manager Work, Jobs in Studley, War (with Salaries)

Retail Experience Training Manager
Selfridges —Birmingham
- Communication skills
- Analytics
Quick apply
Assistant Brand Manager
AYBL —Redditch
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Employee discount
Quick apply
20h
Children's Residential Support Worker
First Steps Care —Redditch
- £31,110 - £33,430 a year
- Overtime
- Experience working with children
- In-person
- Leadership
Quick apply
14d
Resident Engagement Officer
Extra Care —Coventry
- £37,500 a year
- Full-time
- Presentation skills
- Annual leave
- Life insurance
14d
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Registered Manager
Accomplish —Bromsgrove
- Up to £47,000 a year
- Management
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Television Licence Field Officer
Capita —Dudley
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
Resident Services Assistant - 12 month fixed-term contract
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Instructor - Fire Service College
Capita —Moreton-In-Marsh
- Up to £38,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Free parking
- Employee discount
Project Manager
Sulzer —Birmingham
- Full-time
- PMP
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Leisure Operations Manager
Birmingham Community Leisure Trust —Birmingham
- Up to £37,000 a year
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
- Gym membership
Commercial Manager (Maternity Cover)
Virgin Active —Solihull
- Weekend availability
- CRM software
- Team management
- Organisational skills
- Annual leave
- Employee discount
Fleet Compliance Coordinator
DHL Supply Chain —Birmingham
- £30,000 a year
- Monday to Friday
- Remote
- Computer literacy
14d
Quality and Risk Manager
HCA Healthcare UK —Birmingham
- Full-time
- Hospital
- Microsoft Office
- Presentation skills
- Employee discount
13d
Territory Manager
Avidity —Coventry
- Up to £29,000 a year
- Full-time
- Merchandising
- Time management
- Annual leave
- Sick pay
10d
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Management
- Customer service
- Administrative experience
- Employee discount
6d
Merchandise Admin Assistant
Weird Fish Ltd —Tewkesbury
- Up to £27,000 a year
- Full-time
- Hybrid work
- Merchandising
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
Quick apply
11h
Media and Content Intern
Diaspora Insurance —Birmingham
- £21,000 - £25,000 a year
- Full-time
- Hybrid work
- Free parking
Quick apply
Front of House Senior Receptionist x2 (111943-0826)
University of Warwick —Coventry
- £26,093 - £26,707 a year
- Management
- Databases
- Supervising experience
8h
QSHE Manager
Dalkia —Birmingham
- Microsoft Word
- Travel
- Communication skills
- Employee assistance programme
- Employee discount

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lifestyles manager jobs near studley, war

Retail Experience Training Manager

Selfridges -
Birmingham

Apply Now

Job details

Qualifications

Client engagement
Internal department liaison
Customer loyalty building
Relationship management
Management reporting
Customer support
Customer interaction
Communication skills
Analytics

Full job description

Job Introduction

What is the role?

The Customer and Clientelling Support Manager is a pivotal role in supporting the store thread together key customer touchpoints and propositions to ensure that we provide the highest of standards and meet the needs our of our diverse customer base.

The work will focus on supporting across Service, Unlocked (membership) and Shopping Services client book management.

The role will entail you to be analysing the measures of success across the three areas and support in executing actions that make improvements in results.

You will partner with Store Leadership Team and the in Store retail trainer to adapt strategies coming from Head office so they are tailored and fit for purpose for the store you support.

The role is provide a central support for the store leadership team, clienteling lead and PS management.

The client development manager will be challenged on the growth of the stores client base across shopping services client books and will support actions to recruit new clients, retain existing clients, upgrade clients through unlocked levels and reactivate inactive clients.
They will be the direct contact of the central client engagement team to all the tasks and activity related to clienteling in the store.
To support they will receive advanced training from central and participate to regular strategy meetings.

You will support:

Service (20%)

Understanding how the store is performing in its services scores (NPS), knowing the differences between the divisions and departments. Being able to articulate and spot trends, themes and areas of opportunities whilst helping to celebrate success. Knowing that great service is the foundation of our customer experience and client engagement strategy. Working in partnership with store management and retail trainer on plans to make improvements.

Unlocked (30%)

Monitor Key holder capture rate by department and division and work with store management and retail trainer on actions plans to improve performance and celebrate success, inclusive of experience based key collection locations e.g. restaurants & skatebowl
Support the store in tracking the performance of the customers they have in membership,. Being a store ambassador for the central membership team and any roll outs to stores needed.
Be knowledgeable about the stores Unlocked client base and the % of those who have a relationship with Shopping Services. Taking action in line with central guidelines on ways to convert from unknown to known. Lead in carry out the outreach to the client as a warm handover to shopping services)

Client Book Management (50%)

Client database in REACH books: assure the accuracy of the database (correct information)
Follow-up actions / occasions: pursue and coordinate the team on follow-ups on clients (clients that purchased the previous day, walk-in clients, birthdays)
Events and animations: develop the target list in collaboration with line managers and the events and experience team, promote the focus in store, control the attendance via the team member, pursue the follow-up actions on the attendees to maximize the results.
121 outreach campaigns: organise and follow the 121 campaigns in store.
Clients’ treatments: responsible for clients’ targeting, invitation process, ROI for central initiatives; gifting and entertainment proposals and organisational support for local initiatives.
Gifting: coordinate with the membership the correct use of the clients and the coordination of the gifting actions outside of central (local celebrations).
Support the team in offering a high-end tailored service in store (TM appointment led business)
Share figures and objectives on clients and client KPIs on a weekly basis + dashboard study and analysis monthly including TM performance(customer metircs)
Setting up onboarding of new team members into role / tool equally managing the offboarding when TMs leave (tech and client reassignment in collaboration with management)

How you’ll do it…you will be:

Proven ability to build trusted, lasting relationships with high-value clients in a luxury or service-led environment.
Strong commercial awareness and entrepreneurial mindset, with a passion for driving growth and engagement.
Have an analytic mind that is competent with different sources of information (quantitate and qualitative)
Excellent communication, organisation, and collaboration skills, with the confidence to influence across teams.
Deep understanding of luxury lifestyle and the ability to translate insights into meaningful client interactions.
Proactive, solutions-focused approach with agility to be “at the right place at the right time.’

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business

Apply Now

Refine Your Search

lifestyles manager jobs in studley, war

Retail Experience Training Manager

Assistant Brand Manager

Children's Residential Support Worker

Resident Engagement Officer

Airport Station Manager

Registered Manager

Television Licence Field Officer

Resident Services Assistant - 12 month fixed-term contract

Instructor - Fire Service College

Project Manager

Leisure Operations Manager

Commercial Manager (Maternity Cover)

Fleet Compliance Coordinator

Quality and Risk Manager

Territory Manager

Patient Access Manager

Merchandise Admin Assistant

Media and Content Intern

Front of House Senior Receptionist x2 (111943-0826)

QSHE Manager

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