Support escalation engineer Work, Jobs in Surbiton, Gtl (with Salaries)

Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
Project Engineer 2026 (BMS experience necessary)
NRise Ltd —London
- £50,000 - £70,000 a year
- Full-time
- Up to 50% travel
- Travel
- In-person
Quick apply
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Staff Support Engineer
CircleCI —London
- £85,000 - £107,000 a year
- Remote
- Azure
- DevOps
- Master's degree
Quick apply
IT 3rd Line Support Engineer
East Surrey College —Redhill
- Up to £44,243 a year
- Full-time
- Engineering
- IT
- Free parking
Senior Staff+ Software Engineer, Kubernetes Platform
Anthropic —London
- £325,000 - £485,000 a year
- Hybrid work
- AWS
- C++
- Bachelor's degree
- Flexible schedule
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Tusker Desktop Support Engineer - Watford
Lloyds Banking Group —Croxley Green
- £35,340 - £41,943 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
4d
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
Senior Data Pipeline Engineer
Netbuilder —London
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Mentoring
Quick apply
Partnerships Executive (FTC)
Cazoo —Richmond
- Hybrid work
- Microsoft Powerpoint
- Sales
- APIs
- Employee discount
- Referral programme
Freelance - Technical Support Agent
Sqwad —London
- Software troubleshooting
- English
- Windows
Quick apply
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
Support Engineer
Alianza, Inc. —London
- Full-time
- Customer service
- Mentoring
- Communication skills
Quick apply
Customer Support Engineer
RELX —London
- Weekend availability
- Sales
- English
- Java
- Employee assistance programme
- Employee discount
Technology Operations Engineer, Amazon MGM Studios | Technology Operations & Support
Amazon UK Services Ltd. —London
- Full-time
- Customer service
- Analysis skills
Senior Network Development Engineer, Media Systems Engineering
Amazon Development Centre (London) Limited —Shepperton
- Weekend availability
- AWS
- Bachelor's degree
- Scripting
- Flexible schedule

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Third Line IT Support Engineer / Technical Consultant

Krome Technologies Ltd -
Chertsey

Quick apply

Job details

Full-time
£40,000 - £55,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
English
Technical support
SQL
Virtualisation
SAN
IP networking
TCP/IP
Communication skills
Active Directory
Intune

Full job description

Are you a highly skilled technical consultant with a wealth of experience across a multitude of technologies looking for an exciting new challenge within an MSP?

The Company

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our clients range from high-street names to growing SME’s. Our core focus is assisting them with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, integrity and with proven success, we work closely with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help them achieve their current and projected business needs.

Our talented people drive us forward, and we believe in encouraging a strong company culture of Community, Confidence and Integrity.

The Role

Due to continued and exciting growth within the business, a role has emerged for a Senior Third Line IT Support Engineer / Technical Consultant to join our highly skilled technical team.

As a Senior Third Line IT Engineer, you will be working on a variety of projects as well as assisting other technical teams with any third line escalations that arise using good general experience across a range of subjects until resolution is reached. You will be liaising with clients and vendors to ensure a positive communication flow.

It will also be your function to assist the junior team with mentoring on both technical and process matters.

This is a Monday to Friday role 9:00am – 5:00pm based at Krome’s HQ in Chertsey (Surrey). Once probation has been successfully completed, there will be the opportunity to work 3 days per week in the office and 2 days flexible working (depending on client/business needs). However, our Consultants also work on secondments, so availability to work in Chertsey but also to travel to London and other international client locations is required.

Requirements

Good background in a generalist 3rd Line Technical Support Engineer / Consulting role
Experience as a client-facing SME proposing technical solutions
Solid experience with and the ability to deploy & configure at least some of the following: Microsoft Product Set (Windows Server, Active Directory, SQL, Exchange, Azure, Entra-ID, M365, Autopilot, Intune etc)
TCP/IP networking and troubleshooting
Virtualisation (Ideally with Hyper-V and integration with Azure), SANs and other related technologies
Backup Product Sets such as Veeam and Azure Backup
Firewall technologies such as Palo Alto
Leading migration projects
Strong documentation skills eg. PCI Compliance, ISO27001 etc
Great communication skills (in person and via telephone) - excellent written and spoken English is essential
Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
The successful candidate will be a punctual and thorough worker, with astute attention to detail
Any IT qualifications will be an advantage but not essential
This role will be based at our HQ in Chertsey (Surrey) so living in close proximity to the office will be a distinct advantage
Valid UK driving licence is essential

The Package

£40,000 - £55,000+ Basic (depending on experience)

Benefits

4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Electric Vehicle (EV) Salary Sacrifice Scheme
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years’ service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am – 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day
Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
Discounted Corporate Gym Membership
Cycle to Work Scheme
Shower Facilities
Free Private Car Park
Staff Break Out Room with Pool Table
Modern, Open Plan, Office Environment
Regular Company-Funded Social Events
Company-Funded (Voluntary) Participation in our Charity Events
Electric Vehicle Charging Points are available at our Chertsey Head Office

Inclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.

Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy https://www.krome.co.uk/privacy/

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