Front desk manager Work, Jobs in Sutton, Gtl (with Salaries)

Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
Assistant Front Office Manager - London Marriott Hotel Canary Wharf
Marriott International, Inc —London
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
- Employee discount
Veterinary Receptionist / Lead
Pawprints Vetcare Limited —Godalming
- £28,000 - £32,500 a year
- Full-time
- Customer service
- English
- Front desk
- Annual leave
- Employee discount
Quick apply
4d
Head Concierge - London, W11
Encore —London
- £35,000 - £40,000 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Head Concierge
The Royal Horseguards —London
- £45,000 a year
- Full-time
- Hotel
- Restaurant
- Employee discount
- Referral programme
Quick apply
12d
Front Desk Manager (Fixed-Term)
St Martins Lane Hotel —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee discount
Quick apply
13d
Front Office Night Manager
The Ned —London
- Up to £40,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Front Desk Manager
Rosewood London —London
- Full-time
- Hotel
- Front desk
- Training & development
- Annual leave
Quick apply
Reception Manager
The Guardsman Hotel —London
- £34,600 - £36,400 a year
- Part-time
- Hotel
- Front desk
- Training & development
- Employee discount
- Referral programme
Quick apply
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Sick pay
Front Office Night Manager
The Ned London —London
- Up to £40,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
- Referral programme
12d
Full Time CQC Manager and Receptionist Aesthetics Clinic
aesthetics of essex —Upminster
- £14 - £18 an hour
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
Head Concierge
The Ned —London
- Up to £46,200 a year
- Full-time
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Sick pay
Quick apply
Head Concierge
The Ned London —London
- Up to £46,200 a year
- Full-time
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Sick pay
Assistant Night Front Desk Manager
Hilton —London
- £30,160 a year
- Full-time
- Hotel
- Team management
- Front desk
- Employee stock purchase plan
- Annual leave
12d
Head Receptionist, London, Up to £32500
DNAVetcare —London
- Up to £32,500 a year
- Management
- Computer literacy
- Front desk
Assistant Front Office Manager
St Martins Lane Hotel —London
- Weekend availability
- Hotel
- Team management
- Organisational skills
- Employee discount
Quick apply
2d
Head Receptionist - Dean Street Townhouse, Central London
Soho House & Co. —London
- £17.50 an hour
- Front desk
- Training & development
- Leadership
- Employee discount
Quick apply
8d
Front Office Manager
Marriott International, Inc —London
- Full-time
- English
- Hotel
- Team management
12d
Head Receptionist / Event Coordinator
Town London Ltd —London
- £40,000 - £50,000 a year
- Weekend availability
- Customer service
- Restaurant management
- Team management
- Employee discount
Quick apply

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Guest Service Manager

Holiday Inn Express London-Croydon
Croydon

Quick apply

Job details

Full-time
£28,100 a year

Benefits

Discounted or free food
Company pension
Canteen
Company events
Employee discount

Qualifications

Front of house supervision
Hotel and accommodations experience
Internal department liaison
Complaint handling
Supervising experience
Front desk
Training & development
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hotel experience
Hospitality management

Full job description

Guest Service Manager

Holiday Inn Express London - Croydon

At Holiday Inn Express London - Croydon , we’re looking for exceptional individuals who are passionate about hospitality and committed to delivering outstanding guest experiences. Our 156-room hotel offers modern comfort with a warm, friendly service that stands out.

We are currently seeking a Guest Service Manager to join our dedicated team on a full-time basis. If you're motivated, professional, and bring personality and passion to everything you do, we want to hear from you.

About the Role

Reporting to the Deputy General Manager, the Guest Service Manager plays a key leadership role within the hotel. You’ll work closely with a small, dynamic team to ensure smooth daily operations, deliver excellent service, and handle guest feedback effectively. This is a hands-on, front-facing position where you’ll lead by example, motivating your team to exceed guest expectations at every opportunity.

You’ll need to be proactive, adaptable, and confident in decision-making, with a genuine passion for delivering hospitality that goes above and beyond.

Key Responsibilities

Lead, motivate and develop the front-of-house team to deliver exceptional guest service aligned with Holiday Inn Express brand standards.
Ensure team readiness at the start of each shift and provide support during busy periods.
Handle guest feedback and complaints with professionalism and efficiency, ensuring timely resolution and follow-up.
Promote a service culture where guest satisfaction is a top priority and positive feedback is regularly achieved.
Maintain a solid understanding of hotel systems and tools (e.g. Guestline, credit card terminals, etc.).
Encourage continuous improvement, upskilling team members through coaching and hands-on training.
Ensure effective daily communication within the team and across departments.
Maintain strict security procedures and report any potential risks to the Deputy General Manager.

What We're Looking For

Previous experience in a similar supervisory or managerial role (e.g. Reception Team Leader or Assistant Front Office Manager).
Strong leadership and interpersonal skills, with a hands-on approach to problem solving.
Calm under pressure and capable of making sound decisions independently.
A passion for hospitality and genuine care for creating memorable guest experiences.
Excellent communication skills and a keen eye for detail.

What’s In It for You?

We believe in supporting our people so they can thrive – both professionally and personally. Here’s what we offer:

A competitive salary
Ongoing career development and training opportunities
Incentive and bonus programmes
Pension scheme
Discounted hotel room rates for you, your friends, and family
A supportive, friendly work environment with clear communication from leadership

Ready to Take the Next Step?

If you're an experienced hospitality professional ready to grow your career and make a real impact, we’d love to hear from you. Apply now by sending your CV – and take the first step toward joining our winning team at Holiday Inn Express London - Croydon .

Job Types: Full-time, Permanent

Pay: £28,100.00 per year

Benefits:

Canteen
Company events
Discounted or free food
Employee discount

Experience:

Opera PMS: 2 years (required)
Hotel Reception : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

front desk manager jobs in sutton, gtl

Guest Service Manager

Assistant Front Office Manager - London Marriott Hotel Canary Wharf

Veterinary Receptionist / Lead

Head Concierge - London, W11

Head Concierge

Front Desk Manager (Fixed-Term)

Front Office Night Manager