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customer service team lead jobs near sutton coldfield, wmd

Lead Food Manager

Sainsbury's -
Birmingham

Apply Now

Job details

Permanent
From £36,250 a year

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Leadership

Full job description

Lead Food Manager

Salary: From £36,250
Location: Selly Oak New Store, Birmingham, B29 6SQ
Contract type: Permanent
Business area: Retail
Closing date: 18 July 2026
Requisition ID: 400068701

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Lead a small team of food managers to manage the grocery shop floor in one of our supermarkets
Execute exciting trading events by working closely with the rest of the store leadership team whether it’s Christmas or Easter you’ll help ensure we win.
Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the food hall.
Manage compliance to processes and safety whilst bringing the passion and flare for great shop keeping and creating fantastic shopping experiences.
You’ll be responsible for a large team of colleagues, making sure they’re performing at their best, they’re there on the shop floor when we need them and that all people matters are conducted properly whether it’s celebrating someone’s success or managing difficult situations.

What makes a great Lead Food Manager:

A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
Experience of managing managers, in a fast-paced, customer-facing environment.
An operator who is comfortable managing alone in the absence of more senior management.
Driven to deliver high performance with a focus on efficiency and engagement.
Confident in the use of data and understanding / interpreting KPI's or other performance indicators and transforming these into meaningful actions.
Is a champion of inclusivity putting it at the heart of what they do, uses this passion to build an inclusive team and working environment.
Comfortable in managing complex people matters such as: managing disciplinaries, performance issues or other similar employee relations issues.

Essential Criteria:

Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
Leadership experience in an operational environment — whether in retail, hospitality, or food service — where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
Can evidence leading change — whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you’ve brought people with you and made change stick.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer service team lead jobs in sutton coldfield, wmd

Lead Food Manager

Admin Team Leader - Maternity Cover

Complaints Experience & Journey Lead

Lead Online Manager

Helpdesk Team Leader

Customer & Sales Support Team Leader

Lead Customer Experience Manager

Contact Centre Team Manager

Admin Team Leader

Tyre Solutions Lead

Customer Services Team Manager

Government Soft Landings (GSL) Lead

BCAL Operations Team Leader (Specialist Logistics)

B2B Telesales and New Business Lead

Business Development/Lead Generation - Telesales

Programme Delivery Lead

Sales Team Leader

Senior F&B Lead- NEC Exhibitions

Operating Model Lead - Oldbury

Solution Lead - Cloud & AI

I want to receive the latest job alerts for customer service team lead in sutton coldfield, wmd

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Lead Food Manager

Salary: From £36,250
Location: Selly Oak New Store, Birmingham, B29 6SQ
Contract type: Permanent
Business area: Retail
Closing date: 18 July 2026
Requisition ID: 400068701

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customer service team lead jobs in sutton coldfield, wmd

I want to receive the latest job alerts for customer service team lead in sutton coldfield, wmd

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Lead Food Manager

Salary: From £36,250 Location: Selly Oak New Store, Birmingham, B29 6SQ Contract type: Permanent Business area: Retail Closing date: 18 July 2026 Requisition ID: 400068701

Salary: From £36,250
Location: Selly Oak New Store, Birmingham, B29 6SQ
Contract type: Permanent
Business area: Retail
Closing date: 18 July 2026
Requisition ID: 400068701