Call taker Work, Jobs in Swannington, Lec (with Salaries)

Contact Centre call Handler
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
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Recruiter
Wayfair —Lutterworth
- £34,020 - £37,800 a year
- Full-time
- AI
Transport Coordinator
Wayfair —Lutterworth
- £14.84 - £16.32 an hour
- Full-time
- Google Suite
- Analysis skills
- Organisational skills
7d
Warehouse IT Support Associate
Wayfair —Lutterworth
- £13.53 - £16.36 an hour
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee discount
Senior Global Benefits Associate
Wayfair —Lutterworth
- £41,580 - £45,360 a year
- Full-time
- Organisational skills
- Communication skills
- Time management

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Contact Centre call Handler

TTS360
Burton-On-Trent

Quick apply

Job details

Permanent | Full-time
From £23,000 a year
12 days ago

Benefits

On-site parking

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Incident documentation
Case record updates
Customer interaction
Outbound calling
Incident log maintenance
Communication skills
Time management

Full job description

Company Overview

Total Transparent Solutions (TTS360) specializes in fleet incident management and motor claims solutions, delivering transparent, cost-effective, and tailored services to enhance customer experience and operational efficiency within the motor sector.

We are seeking a dedicated Call Taker to join our team in Burton On Trent. In this role, you will be the first point of contact for our clients and their customers, providing exceptional customer service and support throughout FNOL (First notification of loss) and roadside assistance calls who may be road side in stressful situations.

You will be required to collate information relating to potential claims, ensuring a complete and accurate description of the accident or incident circumstances is recorded within our database.

You will be make some outbound calls on existing claims to the customer and suppliers to ensure a smooth claims process. You will be required to record all instructions and communications relating to the claim file in Activenet in order to retain a full audit trail.

Full training will be provided for the successful candidates.

Responsibilities

· Provide a first response service to our fleet clients for Accident and Roadside Assistance Calls

· Accurately obtain and record all the relevant details

· Liaise with third party service providers and monitor performance

· Provide excellent customer service at all times

· Ensure Service Level Agreements are adhered to

· Communicate effectively with all team members

· Proactive thinking required to ensure our clients expectations are met at all times

· Good time management

· Customer Service / Call Centre experience preferred

· Vehicle knowledge preferred but not essential

· Good geographical knowledge of the UK

· Excellent telephone manner and communication skills

· Customer focus

· Attention to detail, grammar, punctuation and spelling

· To be able to work independently and as part of a team

-- Weekend work & working from home (after training)

· Proactive approach to work

· Work on own initiative

Job Types: Full-time, Permanent

Pay: From £23,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

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call taker jobs in swannington, lec

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Warehouse IT Support Associate

Senior Global Benefits Associate

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