About Us
At Jack’s Vets, our dedication goes beyond the examination room. We are committed to delivering exceptional care for our clients and their pets, and we understand the importance of maintaining a balanced work life. We foster a supportive, positive environment where our team members excel in their roles and create a welcoming atmosphere for clients and colleagues alike.
The Role
This is a full-time position.
As our Veterinary Practice Coordinator (Client & Finance), you will be at the heart of practice operations. This hybrid role combines front-of-house client coordination with dedicated roles in finance, administration, and collaboration.
Alongside reception and client support, your role will include finance tasks, insurance processing, reporting as well as regular collaboration with management to review performance, systems, and opportunities for growth.
Key Responsibilities
Finance, Insurance & Admin
- Invoicing, payments,
- Supporting and tracking insurance claims
- Producing simple reports
- Participating in regular meetings with management to review workflows and performance
Client Coordination
- First point of contact for clients: phone, email, walk-ins
- Booking appointments, managing reminders, check-in/out
- Guiding clients on services, fees, and care options
- Maintaining a clean, organised, and welcoming reception and shared areas
About You
- Highly organised and comfortable juggling varied responsibilities
- Confident communicator with a calm, professional manner
- Detail-oriented, particularly with finance and records
- Proactive, reliable, and solutions-focused
- Experience in admin, customer service, or finance preferred
(Veterinary or healthcare experience is a bonus, not essential)
Here’s what makes us stand out:
Genuine variety & challenge. No two days are the same — whether it’s managing admin, helping a worried pet owner, or keeping everything running like clockwork under pressure. Growth & mentorship. We’ll give you full training, a dedicated mentor, and chances to develop your skills & opportunities.
High standards matter. We believe in doing work well, from client care to cleanliness. You’ll be part of a team that doesn’t cut corners. A genuinely friendly team. Every member of staff is professional, approachable, and enjoys their work — we take pride in being a practice where people truly like working together.and have a great time, but we also expect dedication. We’ll back you up.
We’re excited to welcome passionate individuals to our team. If your skills, experience, and vision align with the role of Reception Service Coordinator at Jack’s Vets, please apply! For more information, don’t hesitate to reach out.
How to Apply
Please apply via Indeed and complete the pre-screening questions.
Applications without completed questions will not be considered.
Pay: £26,000.00-£27,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Application question(s):
- Why do you want to work in a veterinary practice specifically, not just customer service generally?
- Which parts of your current or most recent job gave you energy, and which parts left you feeling drained
Work Location: In person
