At Tredz, we are passionate about our customer’s buying a bike as well as riding one. Every visit to our website is an opportunity to inspire, engage and convert customers, and we are looking for someone who shares our ambition to create a best-in-class online experience.
We are looking for an experienced Website Optimisation Manager to take ownership of our ecommerce customer journey and continuously improve how customers discover products, navigate our website and complete their purchase.
This is an exciting opportunity for someone who thrives on using customer insight, analytics and experimentation to drive measurable commercial results.
What you'll be doing
As our Website Optimisation Manager, you will own the onsite customer experience from homepage to checkout, ensuring every interaction is intuitive, engaging and commercially effective.
Working closely with our Trading, Digital Marketing and Technology teams, you will identify opportunities to improve conversion, remove customer friction, and enhance the overall online experience.
You will be responsible for:
- Driving continuous improvements to the customer journey.
- Leading website optimisation and conversion rate improvement initiatives.
- Using customer behaviour and data to identify opportunities for growth.
- Delivering high-performing landing pages and product journeys.
- Improving onsite search, navigation, and product discovery.
- Working with developers to deliver website enhancements that make a real commercial impact.
- Measuring success through data, insight, and continual testing.
What we are looking for:
Skills & Experience
Essential
- Experience managing or improving an eCommerce website.
- Strong understanding of customer journeys, website optimisation and digital experience.
- Experience using analytics and insight to identify opportunities and drive improvements.
- Commercial mindset with an understanding of online trading and revenue growth.
- Experience working with technical teams to deliver website improvements.
- Ability to translate customer and commercial needs into clear priorities and requirements.
- Strong analytical skills with the ability to interpret data and identify trends.
- Strong stakeholder management skills with the ability to influence across teams.
- Customer-focused mindset with a passion for creating simple and effective digital experiences.
- Curiosity about emerging eCommerce trends, personalisation, AI and new technologies that can improve customer experience.
Desirable
- Experience in conversion rate optimisation (CRO), A/B testing or experimentation.
- Experience using tools such as Google Analytics 4, heatmaps or customer behaviour analytics platforms.
- Experience within retail or eCommerce environments.
- Understanding of CMS, digital merchandising platforms and website optimisation tools.
Experience working within agile development environments
You will also bring:
- A passion for creating exceptional online customer experiences.
- Strong analytical and problem-solving skills.
- Experience improving website performance and conversion.
- Excellent stakeholder management and communication skills.
- A collaborative approach and the ability to influence across multiple teams.
- A continuous improvement mindset with a focus on delivering measurable results.
What you’ll get:
Benefits:
- Competitive Salary: Range from £60,000 - £65,000 per annum (Grade T-C).
- 40 hours per week, Monday - Friday.
- 33 days holiday (increasing to 38 with length of service).
- Hybrid Working (minimum 2 days per week in the office)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
- Up to 15% discretionary performance related annual bonus
At Tredz, we believe cycling is for everyone, and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
Closing date: Friday 24th July- we reserve the right to close the job advert early should we have a high number of applicants.
If you need any adjustments during the recruitment process, just let us know, we’re here to support you every step of the way.
Pay: £60,000.00-£65,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: Hybrid remote in Swansea SA5 4DL
