Field support specialist Work, Jobs in Swindon, Wil (with Salaries)

Customer Solutions Specialist
DeterTech —Swindon
- £33,000 - £38,000 a year
- Full-time
- Continuous improvement
- Communication skills
Onboarding Consultant - 12 month FTC
The Openwork Partnership —Swindon
- Up to £55,000 a year
- Travel
- Mentoring
- Financial services
11d
Youth Mentor in Swindon
Lexia Education Services —Swindon
- £92.50 - £130.00 a day
- Full-time
- School
Onboarding Consultant
The Openwork Partnership —Swindon
- Up to £55,000 a year
- Travel
- Mentoring
- Financial services
9d
Regional Operations Manager
Evri —Swindon
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
9d
Quality Assurance Specialist
Science and Technology Facilities Council —Didcot
- £46,444 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Employee discount
- Flexible schedule
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Survey Assistant
OnSite Central Ltd —Swindon
- Up to £32,760 a year
- Overtime
- Hybrid work
- Employee assistance programme
- Employee discount
Product Sustainability Specialist m/f/d
TE Connectivity —Swindon
- Product management
- Travel
- Communication skills
Product Mission Lead
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- In-person
- AI
Quick apply
Planning & Programming Support Specialist
BB&E —Mildenhall
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- PMP
- Annual leave
- Employee assistance programme
Quick apply
Technical Application Specialist (Ideal role for a Biomedical Scientist)
Abbott Laboratories —Witney
- Full-time
- Laboratory experience
- Bachelor's degree
- Travel
Drainage CCTV Team Leader
OnSite Central Ltd —Swindon
- Up to £38,844 a year
- Overtime
- Hybrid work
- Team management
- Organisational skills
- Employee assistance programme
- Employee discount
Procurement/Sourcing Specialist
Thermo Fisher Scientific —Swindon
- Full-time
- Microsoft Powerpoint
- Up to 50% travel
- Data analysis skills
2d
Flushing Technician
Tetra Tech —Swindon
- Monday to Friday
Business Analyst
Public Sector Resourcing —Swindon
- Full-time
- Hybrid work
- Travel
Proposition manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- Marketing
- In-person
- Communication skills
Quick apply
1d
Head of Campaigns & Marketing
Public Sector Resourcing —Swindon
- Full-time
- Team management
- Communication skills
- Work from home
Recovery Worker - Oxfordshire
Turning Point —Didcot
- £27,981 - £32,416 a year
- Full-time
- Communication skills
- Annual leave
13d

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field support specialist jobs near swindon, wil

Customer Solutions Specialist

DeterTech -
Swindon

Apply Now

Job details

Full-time
£33,000 - £38,000 a year

Qualifications

Sales support
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Continuous improvement
Customer relationship management
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs.

Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard.

Key Responsibilities

Site Surveys & Assessments

Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions.
Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements.
Ensure all surveys and assessments are completed to a consistently high standard.

Quotations

Prepare and issue quotations following customer surveys, converting quotes into orders where possible.
Raise SmartWater quotations, ensuring all documentation is accurate and complete.
Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines.
Support field-based sales colleagues and Operations by coordinating customer requirements.

Customer Experience & Relationship Management

Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer-focused presence.
Build trust and rapport with customers through clear communication, reliability, and ownership of issues.
Take accountability for the customer experience throughout the survey and assessment process.
Ensure customer concerns are understood, managed, and appropriately escalated where required.

Collaboration & Service Delivery

Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered.
Provide structured feedback to internal teams to support service improvement and solution design.
Facilitate a seamless handover between survey, installation, and ongoing service.

Documentation & Continuous Improvement

Maintain accurate and timely records of site visits, findings, and customer interactions.
Identify recurring issues or opportunities for improvement and share insights with relevant teams.
Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.

Skills, Knowledge & Expertise

Experience in a customer-facing role, ideally in a field-based or on-site environment.
Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
Comfortable working independently, managing time effectively, and travelling to customer locations.
Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.
Confident in representing DeterTech in customer environments with professionalism and credibility.
Collaborative mindset with the ability to work effectively across multiple internal teams.
Familiarity with security systems or related technology is desirable but not essential.
Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.

Key Measures of Success

Customer Satisfaction: Positive customer feedback following surveys, follow-ups, and assessments.
Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Department

Customer Success

Employment Type

Full Time

Location

Workplace type

Onsite

Compensation

£33,000 - £38,000 / year

Apply Now

Refine Your Search

field support specialist jobs in swindon, wil

Customer Solutions Specialist

Onboarding Consultant - 12 month FTC

Youth Mentor in Swindon

Onboarding Consultant

Regional Operations Manager

Quality Assurance Specialist

Data Center Technician , Operations, IT, & Support Engineering

Customer Success Manager

Survey Assistant

Product Sustainability Specialist m/f/d

Product Mission Lead

Planning & Programming Support Specialist

Technical Application Specialist (Ideal role for a Biomedical Scientist)

Drainage CCTV Team Leader

Procurement/Sourcing Specialist

Flushing Technician

Business Analyst

Proposition manager

Head of Campaigns & Marketing

Recovery Worker - Oxfordshire

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