Insurance advisor Work, Jobs in Swindon, Wil (with Salaries)

Customer Service Advisor (Bodyshop)
Gemini Accident Repair Centres —Swindon
- Full-time
- Accounting
- Front desk
- In-person
- Free parking
- Employee discount
Quick apply
4d
Customer Service Advisor
Edenred —Swindon
- £25,758.24 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Insurance Advisor
Jensten Group —Swindon
- Hybrid work
- Customer service
- Business development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Independent Domestic Violence Advisor
FearFree —Semington
- £27,410.55 - £29,460.55 a year
- Full-time
- Hybrid work
- Free parking
- Life insurance
Quick apply
4d
Ask HR Advisor
Nationwide Building Society —Swindon
- From £27,500 a year
- Temporary
- Human resources
- Time management
10d
Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Swindon
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Support Advisor
SNG (Sovereign Network Group) —Greenham
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
4d
IT Service Analyst
Aspire Defence Services Limited —Tidworth
- Up to £31,500 a year
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Business Systems Analyst - Swindon
Columbia Threadneedle Investments —Swindon
- Full-time
- Software troubleshooting
- Analysis skills
- In-person
- Work from home
Legal Counsel
Corpay —Swindon
- Full-time
- Organisational skills
- Contracts
- Communication skills
- Annual leave
- Employee discount
8h
Commercial Sales Advisor - Swindon Transit Centre
Allen Motor Group —Swindon
- £18,500 - £45,000 a year
- Customer service
- Communication skills
- Employee discount
- Referral programme
Education Advisor (CSC-Experienced and Kinship)
OXFORDSHIRE COUNTY COUNCIL —Didcot
- £38,220 - £40,777 a year
- Part-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
13d
Employee Services - Employee Relations (ER) Specialist
QinetiQ —Amesbury
- £46,350 - £51,500 a year
- Full-time
- Continuous improvement
- Travel
- Conflict management
- Employee discount
11d
Junior Commercial Advisor
Verisure Services (UK) Limited —Swindon
- £3,800 a month
- Full-time
- Sales
Quick apply
Deputy Client Accounting Manager - Swindon
Columbia Threadneedle Investments —Swindon
- Full-time
- Recruiting
- In-person
- Work from home
Senior Customer Service Advisor
Barclays —Witney
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Service Advisor
Snows Group —Newbury
- £27,000 - £36,000 a year
- Full-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Referral programme
Quick apply
Legal Counsel (Commercial & Procurement)
UK Atomic Energy Authority —Culham
- Full-time
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
10d

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insurance advisor jobs near swindon, wil

Customer Service Advisor (Bodyshop)

Gemini Accident Repair Centres -
Swindon

Quick apply

Job details

Full-time
4 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Vehicle service booking
Automotive repair
Customer service call handling
Inbound customer enquiry call handling
UK GDPR
Filing
Complaint handling
General Data Protection Regulation (GDPR)
Appointment booking and call handling
Accounting
Payroll
Front desk
Customer interaction
Communication skills

Full job description

We have an exciting new opportunity for someone to join us as a Customer Service Advisor/Receptionist at our Accident Repair Centre in Swindon.

Role Title: Customer Service Advisor/ Receptionist

Reporting To: Bodyshop Manager

Main Purpose of Role:

To act as the first point of contact for customers, ensuring a seamless experience from booking to vehicle collection. To manage all administrative aspects of the repair process, including courtesy car coordination, invoicing, and customer updates. To handle customer enquiries professionally, maintaining high service standards while adhering to GDPR and company policies.

Main Tasks:

Customer Service & Bookings:

Greet customers in person and over the phone, handling all enquiries professionally and efficiently.
Book customer vehicles for repair, providing accurate estimates of repair timelines.
Explain the repair process to customers, ensuring they understand any excess payments, insurance procedures, and estimated completion times.
Update customers on the progress of their vehicle repairs, addressing any concerns promptly.
Manage complaints effectively, escalating issues to the appropriate person if necessary.

Administration & Compliance:

Remove the job card from the job pack upon arrival on site and promptly hand it to the VDA or Bodyshop Manager responsible for notifying the workshop that the vehicle is on-site and ready to begin.
Maintain a well-organised filing system for job cards, invoices, and associated paperwork.
Process payments securely and in line with financial policies, including the collection of excess payments for insurance claims. If the secure payment line appears to be faulty, escalate the issue immediately and do not process the payment over the phone. In such cases, seek support from another site to complete the transaction safely.
Liaise with insurance companies and accident management companies to process claims efficiently.
Following any communication, notes should be made to update the necessary management systems to ensure a clear audit trail.

Courtesy Car Management:

Arrange and manage courtesy car bookings, ensuring vehicles are available and well-maintained.
Ensure that all necessary paperwork is completed before issuing a courtesy car.
Report any damage or issues to management if applicable.
Ensure that external insurance cover is in place for any cases where the customer's own policy does not transfer to the courtesy car (third-party customers/ retail/ warranty, or employees using a courtesy car for college, etc).

General Reception Duties:

Maintain a clean, organised, and professional reception area.
Provide hospitality to customers if they come onto the site.
Receive and distribute incoming mail, emails, and deliveries.
Assist with other administrative tasks as required by the Bodyshop Manager.
Maintain a high standard of written and verbal communication, ensuring all correspondence is professionally presented, grammatically accurate, and aligned with company tone and standards.

GDPR & Data Protection Compliance:

Ensure all customer data is handled securely and in compliance with GDPR and company policies.
Maintain confidentiality when handling personal data, including contact details, insurance information, and payment details.
Follow company protocols for data retention and secure disposal of sensitive documents.

Health & Safety Responsibilities:

Adhere to all Health & Safety regulations and company policies applicable to the role.
Maintain a safe and organised work environment.
Report any health and safety concerns to your Line Manager.

Other

Rate of pay is dependable on age, experience and qualifications.

Hours are 8am - 5pm, Monday - Friday

Competitive salary plus team bonus.
30 days holiday including public holidays.
Loyalty days added to annual with service.
Pension contributions.
Recommend a friend technician bonus incentive.
Long Service Awards – colleague recognition scheme.
Health cash plan and Rewards platform – claim back medical costs & high street discounts.

Job Type: Full-time

Benefits:

Cycle to work scheme
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Automotive repair: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

insurance advisor jobs in swindon, wil

Customer Service Advisor (Bodyshop)

Customer Service Advisor

Insurance Advisor

Independent Domestic Violence Advisor

Ask HR Advisor

Client Service Advisor

JUNIOR SALES ADVISOR

Customer Support Advisor

IT Service Analyst

Business Systems Analyst - Swindon

Legal Counsel

Commercial Sales Advisor - Swindon Transit Centre

Education Advisor (CSC-Experienced and Kinship)

Employee Services - Employee Relations (ER) Specialist

Junior Commercial Advisor

Deputy Client Accounting Manager - Swindon

Senior Customer Service Advisor

Customer Success Specialist

Service Advisor

Legal Counsel (Commercial & Procurement)

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