3rd line support Work, Jobs in Tannochside, Glg (with Salaries)

Graduate / Entry-Level 1st Line IT Support Technician
Microman Computer Support Limited —Glasgow
- From £27,500 a year
- Weekend availability
- Microsoft Outlook
- Windows
- Travel
- Free parking
Quick apply
3d
Lead Technical Project Manager 3rd Party
BBC —Glasgow
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
6d
Senior Group IT Business Support Partner
Finsbury Food Group —Hamilton
- Full-time
- Analysis skills
- Bakery
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Team Member (Fixed Term)
ATG Entertainment Limited —Glasgow
- £12.71 - £13.01 an hour
- Weekends only
- Customer service
2d
IT Support
Scottish Leather Group —Bridge of Weir
- £0.01 a year
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Infrastructure Engineer - Networks
NHS Scotland —Bothwell
- £34,544 - £43,039 a year
- Call to connect
- Annual leave
- Sick pay
3d
Short-term Temporary Team Member
NEXT —East Kilbride
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
6d
Project Manager
M Group —Glasgow
- Management
- Continuous improvement
- Annual leave
- Employee assistance programme
2d
3rd Line Support Analyst
DataVita —High Blantyre
- Communication skills
- Annual leave
Quick apply
Project SHEQ Advisor
M Group —Bellshill
- Overtime
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Lead IT Security Engineer
V.Group —Glasgow
- Computer Science
- Bachelor's degree
Associate Dentist - Fixed-Term (38020) -
Bupa Dental Care —Glasgow
- Patient care
- Free parking
Information Management Practitioner
BAE Systems —Glasgow
- Up to £39,200 a year
- Hybrid work
- Organisational skills
- SharePoint
10d
Technical Specialist (Virtual Desktop)
Sky —Livingston
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- In-person
- Employee discount
Project Planner
M Group —Bellshill
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
Validation Engineer
Aggreko —Dumbarton
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Shared Services Operations Lead (Finance)
Aggreko —Glasgow
- Full-time
- Hybrid work
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Van Driver
NEXT —Motherwell
- £13.35 an hour
- Overtime
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Employee discount
2d
LV Engineering Manager
M Group —Grangemouth
- Overtime
- Engineering
- Team management
- Electrical Engineering
- Annual leave
- Employee assistance programme
EDUC G2 5387 - Excellence and Equity Lead - Early Years Team Leader (600880) - 5387
South Lanarkshire —Hamilton
- £20.66 - £21.25 an hour
- Monday to Friday
- Experience working with children
- Team management
- Annual leave
- Employee assistance programme
10d

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Graduate / Entry-Level 1st Line IT Support Technician

Microman Computer Support Limited
Glasgow

Quick apply

Job details

Permanent | Full-time
From £27,500 a year
3 days ago

Benefits

Free parking
Casual dress
Company pension
Private medical insurance
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
TCP
Driving Licence
Microsoft Outlook
Inbound customer enquiry call handling
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
Windows
User account management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance
Active Directory
Mobile devices

Full job description

Job Overview

Microman Computer Support is looking for a motivated Graduate or Entry-Level 1st Line IT Support Technician to join our friendly and growing managed service provider (MSP) team in Glasgow. This is an excellent opportunity to begin your IT career, gain hands-on experience across varied customer environments and develop with support from experienced engineers.

About Us

Microman supports organisations across a wide range of industries. As an MSP, we act as an outsourced IT team for multiple customers, providing responsive day-to-day support alongside telecoms, networking, CCTV, audio visual and mobile signal solutions. You will therefore gain exposure to different users, systems and business environments.

Responsibilities

Act as a first point of contact for customer IT queries by telephone, email and the service desk.
Log, categorise, prioritise and update support tickets, keeping customers informed throughout.
Triage and resolve common Windows, Microsoft 365, email, printer, application and hardware issues using remote support tools.
Assist with user account administration, password resets, device setup, onboarding and offboarding.
Carry out basic network troubleshooting, including Wi-Fi, connectivity, TCP/IP, DNS and DHCP issues.
Work within agreed service levels and recognise when an issue needs urgent attention.
Escalate incidents to 2nd or 3rd line engineers with clear notes, troubleshooting steps and relevant evidence.
Maintain accurate ticket records, technical notes and customer documentation.
Support equipment preparation, installations and occasional customer site visits alongside senior engineers.
Build your technical knowledge through structured learning, coaching and exposure to varied customer environments.

You will communicate with both technical and non-technical users, taking ownership of straightforward issues and asking for support when required. We value a calm, helpful approach and clear customer communication as highly as existing technical experience.

You will follow service desk processes, information security requirements and data protection legislation at all times.

The role is primarily office and service desk based in Glasgow, with occasional customer site visits and project support. Some UK-wide travel may be required.

This is a full-time, permanent role, Monday to Friday, with occasional weekend work where required.

What We're Looking For

You may be a recent graduate, college leaver, apprentice or career starter with an IT-related qualification, home-lab experience, volunteering, work experience or a strong demonstrable interest in technology. Previous MSP or commercial service desk experience is welcome but not essential.

Friendly, professional communication and a confident telephone manner.
Ability to explain technical steps clearly to non-technical users.
A logical troubleshooting approach, curiosity and willingness to learn.
Good organisation, attention to detail and the ability to manage several tickets with guidance.
A customer-focused attitude and willingness to take ownership.
Ability to work both independently and collaboratively as part of a support team.

Useful Technical Knowledge

Windows 10/11 and common desktop applications.
Microsoft 365, Outlook and Teams.
Basic user and group administration in Active Directory or Microsoft Entra ID.
Fundamental networking concepts such as IP addressing, DNS, DHCP and Wi-Fi.
PC hardware, peripherals and mobile devices.
Any exposure to ticketing systems, remote support tools, Intune, Azure or cybersecurity fundamentals.

We do not expect you to know everything on day one. Training and guidance will be provided; attitude, communication and a genuine interest in developing an IT support career are key.

A full, clean, UK driving licence is preferred.

Pay: From £27,500.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

3rd line support jobs in tannochside, glg

Graduate / Entry-Level 1st Line IT Support Technician

Lead Technical Project Manager 3rd Party

Senior Group IT Business Support Partner

Customer Experience Team Member (Fixed Term)

IT Support

Infrastructure Engineer - Networks

Short-term Temporary Team Member

Project Manager

3rd Line Support Analyst

Project SHEQ Advisor

Lead IT Security Engineer

Associate Dentist - Fixed-Term (38020) -

Information Management Practitioner

Technical Specialist (Virtual Desktop)

Project Planner

Validation Engineer

Shared Services Operations Lead (Finance)

Van Driver

LV Engineering Manager

EDUC G2 5387 - Excellence and Equity Lead - Early Years Team Leader (600880) - 5387

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