Global services specialist Work, Jobs in Teddington, Gtl (with Salaries)

Commercial Desk Specialist
Optimizely —London
- Sales
- Salesforce
- Analysis skills
Copywriter
Mountfitchet Group —Surbiton
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
Senior Procurement Specialist – Construction Services
NTT Global Data Centers —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Global Events PMO & Regional Events Specialist
IFS —Staines-upon-Thames
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
Global KYC/Enhanced Due Diligence Specialist
Northern Trust Corp. —London
- Full-time
- Financial services
- Business
- Communication skills
13d
Facilities Manager
NATIVE Communities —Woking
- £55,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
1d
Procurement Specialist - Global Consulting Services Category
TikTok —London
- Full-time
- Analysis skills
- Travel
- AI
Specialist, Sourcing - DC Operations
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Business
Advisor, Employee Relations
Saputo Inc. —Weybridge
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Free parking
- Employee discount
13d
Junior Insurance Specialist - Multinational Client Services
AXA —London
- Microsoft Excel
- Microsoft Office
- Analysis skills
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Travel
- Organisational skills
- In-person
People Services Specialist
Everest Group, Ltd. —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
Operational Resilience Specialist
Aviva —London
- Part-time
- IT
- Financial services
- Employee discount
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Technical Specialist, Claude Code
Anthropic —London
- £180,000 - £225,000 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Flexible schedule
Onsite Workspace Specialist
Planet —London
- Full-time
- Hybrid work
- Hospitality
- Bar
- Windows
3d
Global Distribution Partnerships Specialist
Durbin PLC (UK) —Middlesex
- Hybrid work
- Contracts
- Work from home
Quick apply
9d
HR Specialist UK - Fixed Term Contract ( 6 months), Global Medical Accommodations
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Global Procurement Specialist, Workplace
WSP —London
- Part-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Contracts
- Flexitime
- Work from home

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Commercial Desk Specialist

Optimizely -
London

Apply Now

Job details

Qualifications

Sales
Salesforce
Business processes
Analysis skills
Bachelor's degree
Contracts
Communication skills

Full job description

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.

From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.

10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.

But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Find us on Instagram: @optimizely

Introduction

The Commercial Desk Specialist supports New Business, Renewals, and Existing Customer commercial activity through a centralized Desk model. The role is responsible for managing contract service requests (CSRs), supporting deal structuring, pricing (including ramps and bundles), contract generation, and coordinating contract execution with Legal and internal stakeholders.
The Commercial Desk Specialist acts as the operational and commercial support function for Sales and Customer Success, ensuring deals are structured correctly, documented properly, processed efficiently, and tracked through to completion.

Job Responsibilities

1. CSR & Desk Request Management

Ensure all requests are logged and tracked via the CSR system
Review, triage, and manage CSR queues and priorities
Track CSR stages and ensure requests progress through workflow
Maintain accurate documentation and audit trail for all requests
Close CSRs once contracts or requests are completed
Support improvements to CSR workflow, stages, and tracking
Manage both standard and complex requests, escalating where required

2. New Business Deal Support

Support Sales with New Business deal structuring and approvals
Assist with:

Ramp deals (multi-year pricing structures)
Bundle pricing and packaging
Discount approvals and pricing checks
Non-standard deal structures

Ensure deals are correctly structured in SFDC and CPQ
Generate contracts and documents using Conga
Ensure pricing, terms, and commercial structure align with approvals and policy
Support Sales during month-end and quarter-end deal cycles

3. Renewals & Existing Business Support

Support processing of:

o Contract renewals
o Amendments and changes
o Extensions and restructures
o Price uplifts / CPI increases
o Existing customer commercial requests

Work closely with Sales and Customer Success on renewals and post-sale changes
Ensure renewals and amendments are processed accurately and on time
Help prevent revenue leakage by ensuring pricing and uplifts are correctly applied
Support month-end and quarter-end renewal peaks

4. Contract & Legal Handoff Process

Desk responsible for commercial sections of contracts and order forms
Legal responsible for legal terms and non-standard clauses
Coordinate contract workflow between Desk and Legal
Ensure final documentation and summary notes are attached to CSR
Maintain clear ownership and accountability throughout the process
Flag non-standard terms or risks for Legal review
Desk completes and closes CSR once contract is executed

5. Systems & Commercial Knowledge
The Desk Specialist must maintain working knowledge of:

Salesforce (SFDC) – Accounts, Opportunities, Contracts
CPQ – Pricing, bundles, ramp structures, approvals
Conga – Contract and document generation
CSR / Ticketing system
Contract structures and agreement types
Pricing and discount policies
Revenue and pricing implications
Documentation and approval requirements

The Desk acts as a primary advisory point for Sales and Customer Success on deal structure, pricing, and contract process.

6. Continuous Improvement & Desk Operations

Participate in weekly Desk team meetings
Share knowledge and best practices
Identify process improvement opportunities
Help improve Desk documentation and processes
Support automation and system improvements
Help improve Desk throughput, quality, and cycle times

Knowledge and Experience

3–5 years' experience in Commercial Operations, Sales Operations, Deal Desk, Contract Administration, Renewals, or a similar commercial support role.
Experience supporting contract lifecycle processes, including new business, renewals, amendments, and commercial requests.
Working knowledge of pricing structures, discounting, approvals, and commercial governance.
Experience using Salesforce (SFDC), CPQ, and contract generation tools such as Conga or equivalent systems.
Strong attention to detail with the ability to manage multiple requests and meet deadlines in a fast-paced environment.
Experience working with cross-functional stakeholders including Sales, Customer Success, Legal, Finance, and Operations.
Strong analytical, problem-solving, and communication skills.

Education

Bachelor's Degree and relevant experience

Competencies

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Refine Your Search

global services specialist jobs in teddington, gtl

Commercial Desk Specialist

Copywriter

Constant Climate Executive UKIE

Senior Procurement Specialist – Construction Services

Global Events PMO & Regional Events Specialist

Global KYC/Enhanced Due Diligence Specialist

Facilities Manager

Procurement Specialist - Global Consulting Services Category

Specialist, Sourcing - DC Operations

Advisor, Employee Relations

Junior Insurance Specialist - Multinational Client Services

Facilities Operations Senior Specialist

People Services Specialist

Operational Resilience Specialist

Global Managing Director - Consumer

Technical Specialist, Claude Code

Onsite Workspace Specialist

Global Distribution Partnerships Specialist

HR Specialist UK - Fixed Term Contract ( 6 months), Global Medical Accommodations

Global Procurement Specialist, Workplace

I want to receive the latest job alerts for global services specialist in teddington, gtl

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