Complaint resolution Work, Jobs in Telford, Shr (with Salaries)

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Chaplain: Muslim
Ministry of Justice —Stoke-on-Trent
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
14d
Transport Coordinator
Darlaston Builders Merchants Limited —Walsall
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
10d
Location Manager
Anchor —Wolverhampton
- £29,870 a year
- Communication skills
- Employee discount
5d
QA Specialist (Continuous Improvement)
Screwfix —Stafford
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
- Flexible schedule
9d
Business Support and Customer Service Specialist
HERMEQ —West Bromwich
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
7h
Waste Services Officer
Civic Recruitment Limited —Bewdley
- £25.90 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
CONTACT CENTRE ADVISOR – FEEDBACK
Merlin Entertainments —Stoke-on-Trent
- £12.80 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Registered Care Manager
Ruby Senior Living Ltd —Newport
- £40,000 - £45,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
Trade Counter Sales Executive
Darlaston Builders Merchants —Walsall
- From £30,000 a year
- Overtime
- Bilingual
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Quick apply
3d
Player Protection Analyst - Part Time (evenings and weekends)
LiveScore Group —Stoke-on-Trent
- £14,528 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Supervisor
Frankie & Lola's Ltd —Walsall
- From £12.71 an hour
- Part-time
- Bilingual
- Management
- Sales
- Free parking
- Employee discount
Quick apply
11h
Quality Manager
Trifast —Walsall
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Customer Support Agent
Rockwell Automation —Aldridge
- Full-time
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
13d
Senior Customer Complaints Coordinator
Civic Recruitment Limited —Walsall
- Communication skills
- Time management
Quick apply
Administration Assistant
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £25,272 a year
- Part-time
5h
HGV Driver
FireGlass UK Ltd. —Oldbury
- Full-time
- Customer service
- Driving
- Warehouse experience

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complaint resolution jobs near telford, shr

Customer Complaint Resolution Handler

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£25,618 - £28,765 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
Manage your own caseload, taking full ownership of complaints from initiation to resolution.
Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
Excellent oral and written communication skills, with high standards of grammar and attention to detail.
Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
Competence in using Microsoft Office tools, including basic skills in Excel and Word.
Strong knowledge of IFS and Service Cloud systems.
Ability to work independently with minimal supervision while also being an effective team player.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

complaint resolution jobs in telford, shr

Customer Complaint Resolution Handler

Chaplain: Muslim

Transport Coordinator

Location Manager

QA Specialist (Continuous Improvement)

Business Support and Customer Service Specialist

Waste Services Officer

CONTACT CENTRE ADVISOR – FEEDBACK

Registered Care Manager

Trade Counter Sales Executive

Player Protection Analyst - Part Time (evenings and weekends)

Supervisor

Quality Manager

Customer Support Agent

Senior Customer Complaints Coordinator

Administration Assistant

HGV Driver

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