Member services representative Work, Jobs in Templepatrick, Ant (with Salaries)

Senior Claims Handler
AXA —Belfast
- Mentoring
13d
Sales - Sales Advisor - UK
New Look —Craigavon
- Full-time
- Customer service
2h
Retail Assistant
BaxterStorey IRL —Lurgan
- £13.45 an hour
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Communication skills
Associate - TMT
Pinsent Masons —Belfast
- Full-time
- Business development
- Organisational skills
- Leadership
IT Project Manager
Alexander Dennis —Ballymena
- Full-time
- Hybrid work
- PMP
- Communication skills
Quick apply
5d
Fitness Coach
JDGYMS —Ballymena
- Part-time
- Data analysis skills
- Cleaning
- Teaching
- Employee discount
Quick apply
Credit Controller - 12 Month Fixed Term Contract
Alexander Dennis —Ballymena
- Call to connect
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Care Coordinator
Visiting Angels Northern Ireland —Belfast
- £29,200 - £32,600 a year
- Full-time
- Care plans
- Free parking
- Paid training
Quick apply
8h
Parts Advisor
Charles Hurst —Belfast
- £29,444 a year
- Full-time
- Annual leave
Quick apply
14d
Baxterstorey - Chef De Partie
BaxterStorey IRL —Lurgan
- £14.42 an hour
- Full-time
- Quality control
- Organisational skills
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Head of ICT Support
Education Authority —Belfast
- £70,626 - £73,955 a year
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Leadership
8h
Community Events, Pop Ups and Fairs Volunteer
Hourglass (Safer Ageing) —Lisburn
- Bilingual
- CRM software
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Manager, AI Quality Assurance, Quality Engineering, Technology & Transformation, Solutions
Deloitte —Belfast
- Hybrid work
- Mentoring
- AI
- Communication skills
Consultant/Senior Consultant, AI Quality Assurance, Quality Engineering, Technology & Transformation, Solutions
Deloitte —Belfast
- Hybrid work
- AI
- Communication skills
- SDLC
Workshop Controller
TrustFord —Newtownards
- Hotel
- Annual leave
- Employee discount
Distribution Driver
DSV —Belfast
- Weekend availability
- English
- Communication skills
- Annual leave
BOM Cost Controller
Alexander Dennis —Ballymena
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Analytics
Quick apply
Civil Engineer
Amey Ltd —Belfast
- Temporary
- Civil engineering
- Master's degree
- Annual leave
- Flexible schedule
Quick apply
Lead Engineer - Vehicle Systems
Alexander Dennis —Ballymena
- Full-time
- Hybrid work
- Analysis skills
- AI
Quick apply
5d

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Senior Claims Handler

AXA -
Belfast

Apply Now

Job details

Permanent
13 days ago

Qualifications

Quantum assessment for claims settlement
Mentoring junior staff
Complaint handling
Insurance claims handling experience
Mentoring
Customer interaction

Full job description

Job Description:

We have an exciting opportunity for a Senior Claims Handler to join our Amber Damage team in Belfast!

Reporting into the Claims Team Leader, you will handle liability disputes, make liability decisions and manage challenging customer cases, ensuring compliance with relevant legislative requirements in your jurisdiction.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of time away from home. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

Senior Claims Handlers will act as a point of contact for customers, third parties and other claims areas to register claims and manage them to settlement stage including (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage).

Handle claims in a compliant and efficient manner, within predefined authority limits and to predefined processes, procedures and escalation points.

Carry out and manage own case files meeting daily, weekly and monthly settlement and quality targets.

Provide advice and guidance to more junior claims handlers or newly appointed team members in your area.

Deliver excellent customer service, ensuring that customer expectations are met & exceeded on every call.

Deal effectively with referrals, escalations and complaints where appropriate including upward referral to relevant team leader.

Acting as a point of contact for customers, third parties, third party service providers and solicitors and other claims areas to register claims and manage them to settlement stage in a compliant and efficient manner.

Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors).

Manage your file portfolio by ensuring consistency in estimating, minimise leakage and fraud.

Be flexible within the role to undertake other duties as assigned by your Team Manager to develop your skill set.

About You

2 years + experience in claims handling (essential)

Third level qualification or the equivalent combination of education and experience (essential)

Strong customer focus with ability to be tactful, empathetic and operate with discretion when dealing with sensitive claims.

Experience in handling claims, including procedures and processes related to claim assessment is essential.

Knowledge of applicable legal, liability, and quantum considerations within insurance claims is essential.

Proven experience working with claims submitted by Third Party Representatives and applying proactive processes to effectively manage and control claim costs.

Familiarity with claims management systems and tools, and experience working with legal and technical documentation.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

Apply Now

Refine Your Search

member services representative jobs in templepatrick, ant

Senior Claims Handler

Sales - Sales Advisor - UK

Retail Assistant

Business Service Desk Agent, Deloitte Digital, T&T Solutions

Associate - TMT

IT Project Manager

Fitness Coach

Credit Controller - 12 Month Fixed Term Contract

Care Coordinator

Parts Advisor

Baxterstorey - Chef De Partie

Head of ICT Support

Community Events, Pop Ups and Fairs Volunteer

Manager, AI Quality Assurance, Quality Engineering, Technology & Transformation, Solutions

Consultant/Senior Consultant, AI Quality Assurance, Quality Engineering, Technology & Transformation, Solutions

Workshop Controller

Distribution Driver

BOM Cost Controller

Civil Engineer

Lead Engineer - Vehicle Systems

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