3rd line support engineer Work, Jobs in Thame, Oxf (with Salaries)

Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
3rd Line Cloud Engineer - Azure
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
- Free parking
Quick apply
3rd Line Engineer
turn IT on —Witney
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
- Employee assistance programme
Quick apply
8d
Cloud Engineer (Backup/Rubrik)
SSE —Reading
- £51,600 - £77,400 a year
- Analysis skills
- Continuous improvement
- SDLC
- Employee discount
- Gym membership
4d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Computer Science
- No degree

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3rd Line Cloud Engineer - Azure
Communications Solutions UK Ltd —Reading
Solid identity knowledge, including Entra ID, hybrid synchronisation and its failure modes, conditional access policy design, and the ability to establish the…
£45,000 - £50,000 a year
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3rd Line Build & Support Engineer
Weetabix —Burton Latimer
Own service transition activities, ensuring new and updated services are secure, valid and effectively handed into business-as-usual assistance.
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3rd line support engineer jobs near thame, oxf

Technical Helpdesk

GXO Logistics -
Milton Keynes

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Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Annual leave
Company pension

Qualifications

Technical troubleshooting
Driving Licence
Incident queue management
Ticket management
Warehouse management system
Ticket management systems
Customer support
Customer interaction
Communication skills
Help desk
Analytics

Full job description

Do you thrive on solving problems in fast‑moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same?

Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You’ll be at the heart of keeping our clients’ automated warehouse solutions running smoothly. You’ll provide first‑class technical support across software systems, work closely with cross‑functional teams, and help ensure our customers receive fast, accurate, and professional resolutions.

This is a full-time permanent position. You’ll be working shifts Monday to Friday 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on‑call coverage built into the rota and an overlap for smooth handovers. This opportunity would offer hybrid working, but you will need to be able to commute to Milton Keynes & some of our customers sites on occasions

Pay, benefits and more:

We’re looking to offer a salary of £26,000 to £32,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover.

What you’ll do on a typical day:

Providing 2nd–3rd line support for system‑related issues, investigating incidents and delivering fixes within SLA
Triaging tickets, updating information, and escalating to relevant teams where needed
Communicating with customers through phone, email, and support software to deliver clear updates and technical insight
Running system monitoring tools, analysing data, and reporting findings
Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best

What you need to succeed at GXO:

Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems
Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems
Strong communication skills, able to explain complex issues clearly to non‑technical audiences
A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership
A full UK driving licence and willingness to travel, including potential overnight stays when required

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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3rd line support engineer jobs in thame, oxf

Technical Helpdesk

3rd Line Cloud Engineer - Azure

3rd Line Engineer

Cloud Engineer (Backup/Rubrik)

Infrastructure & Cloud Operations Engineer - 12 month FTC

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