Deployment manager Work, Jobs in Thundersley, Ess (with Salaries)

Customer & Technical Services Specialist
Monitor Audio Ltd —Rayleigh
- £21,200 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
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Arc —Basildon
- £30,000 - £40,000 a year
- Management
- Customer service
- Supervising experience
Assistant General Manager
London Southend Airport —Southend-on-Sea
- £1 - £40,000 a year
- Weekend availability
- Hospitality
- Café
- Employee assistance programme
- Employee discount
Quick apply
Technical Operations Equipment Officer
National Crime Agency —Gillingham
- £36,057 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
Modern Workplace Solutions Specialist
Vanquis —Chatham
- Full-time
- Azure
- Windows
- Microsoft Office
- Annual leave
Quick apply
3d
UK IT Programme Manager
The Peninsular and Oriental Steam Navigation Company —Stanford-le-Hope
- PMP
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Quick apply
8d
Store Manager - Designate
Halfords —Dartford
- £38,000 - £43,000 a year
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Assistant Manager
Starbucks —Southend-on-Sea
- Weekend availability
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- Employee assistance programme
11d
IT Project Manager - Systems
The Peninsular and Oriental Steam Navigation Company —Stanford-le-Hope
- PMP
- Project management
- Travel
Quick apply
7d
Applied Research Manager DEMEA
Berry Gardens Limited —Maidstone
- Spanish
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Quick apply
SAP Asset Management Trainer
Learnfly Edtech Pvt Ltd —London
- £1,000 - £1,500 a week
- System design
- IT
- In-person
Quick apply
8d
Instrumentation Technician
The Environmental Protection Group —Basildon
- £25,250 - £28,000 a year
- Full-time
- Laboratory experience
- Maintenance
- Bachelor's degree
- Health & wellbeing programme
- Life insurance
Quick apply
8d
IT Project Manager - Core Platforms
The Peninsular and Oriental Steam Navigation Company —Stanford-le-Hope
- Azure
- PMP
- Project management
Quick apply
7d
NTOC Duty Team Manager _M25
Balfour Beatty —Dartford
- Hybrid work
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- Annual leave
IT Implementation Specialist VCM
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
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- Contracts
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SOLUTION ARCHITECT
Laing O'Rourke —Dartford
- Computer Science
- Business development
- Presentation skills
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
AI Solutions Architect
PHINIA —Gillingham
- Full-time
- Computer Science
- Engineering
- System design
Senior Network Engineer - Basildon
Arc —Basildon
- Hybrid work
- Customer service
- Computer networking
- Work from home
8d
AI ENGINEERING MANAGER
Laing O'Rourke —Dartford
- Machine learning
- IT
- AI

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Customer & Technical Services Specialist

Monitor Audio Ltd -
Rayleigh

Quick apply

Job details

Permanent | Full-time
£21,200 - £25,000 a year
3 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
On-site parking

Qualifications

Customer service
Technical support
Microsoft Office
Communication skills
Adobe Acrobat

Full job description

Customer & Technical Services Specialist

Monitor Audio Group is a British Audio manufacturer of some of the world’s most respected and innovative high-fidelity brands. There are currently three British brands that make up the group: Monitor Audio, Roksan and Blok, covering solutions for Hi-Fi, Electronics, Home Theatre, Architectural speakers, and Hi-Fi furniture. Each has its own unique story, and each brings the listener closer to the music and film they love.

Monitor Audio Group is proud of its legacy but equally proud of its continuing mission to seek excellence in sound – the worldwide accolades and awards that we receive are testament to the team's continued ambition to innovate and perfect the craft, allowing customers to experience a truly enhanced high-fidelity listening experience.

Monitor Audio Group is now looking to enrich the Customer and Technical Support Department through the placement of a highly motivated and technically minded, Customer & Technical Services Specialist to drive the group’s UK growth ambitions within this segment, and support of its nationwide specialist distribution and independent integration and retail partners.

The role

Reporting to the Customer Service and Technical Manager, the Technical Services Specialist role will involve assisting with technical support queries, handling customer phone calls and booking in returns and repairs with dedicated technicians.

The ideal candidate will have an interest in audio and enthusiasm for providing great customer service across three well-established premium British brands.

You’ll work as part of a close-knit team of experts and play a role in the deployment of the Groups’ global customer support.

Main responsibilities

Manage all customer returns through to closure
Ensure Return Merchandise Authorisation (RMA) process is always followed, and data is maintained in line with procedures
Book collections / dispatch of returns with carriers
Collect card payments from customers as applicable
Process spare parts orders for picking by warehouse
Assist customer services team with other customer queries under the guidance of the Customer & Technical Service Manager
Assist in production of RMA performance statistics and trends analyses
Contribute ideas and solutions towards the department’s goal of improving the customer experience of Monitor Audio customers

Desirable qualities

A basic understanding of customer service principles
Strong communication and writing skills
Familiarity or interest in audio/hi-fi considerably preferred
Proficiency in Microsoft Office and Adobe Acrobat
Ability to work collaboratively in a team
Proactive approach to problem-solving and troubleshooting
Enthusiasm and willingness to learn

Interfaces and reporting lines

The Customer & Technical Services Specialist role will be based at the Monitor Audio HQ, in Rayleigh, Essex. Please email your CV and covering letter to: [email protected].

NO AGENCIES TO APPLY

Pay: £21,200.00-£25,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

deployment manager jobs in thundersley, ess

Customer & Technical Services Specialist

Workshop Manager - Basildon

Assistant General Manager

Technical Operations Equipment Officer

Modern Workplace Solutions Specialist

UK IT Programme Manager

Store Manager - Designate

Assistant Manager

IT Project Manager - Systems

Applied Research Manager DEMEA

SAP Asset Management Trainer

Instrumentation Technician

IT Project Manager - Core Platforms

NTOC Duty Team Manager _M25

IT Implementation Specialist VCM

SOLUTION ARCHITECT

IT Support Manager

AI Solutions Architect

Senior Network Engineer - Basildon

AI ENGINEERING MANAGER

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