Customer success manager Work, Jobs in Tilbury St. Chads (with Salaries)

Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
6d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- AI
Customer Success Manager
SwiftXccess —London
- Remote
- Customer service
Customer Success & Onsite Services Manager
Electrosonic —Dartford
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Continuous improvement
Quick apply
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- AI
Quick apply
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Annual leave
Quick apply
Technical Customer Success Manager
Modash —London
- Full-time
- Remote
- APIs
- Annual leave
- Flexible schedule
Quick apply
12d
Customer Service Manager
International Workplace Group plc —Dartford
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
1d
Customer Success Renewals Manager
Smartsheet —London
- Remote
- Flexitime
13d
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Travel
- Annual leave
Quick apply
Senior Customer Success Manager
ABC Fitness —London
- Remote
- CRM software
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Success Manager (CSM)
InvestorHub —London
- Full-time
- Analytics
Quick apply
Customer Success Manager
OneOcean Group Limited —London
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- Leadership
Quick apply
9d
Customer Success Manager, EMEA
Telus Health —London
- Full-time
- Remote
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
8d
Customer Success Manager
SymphonyAI —London
- £100,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Engineering
Manager, Customer Success - Mid-Enterprise (Northern)
Klaviyo —London
- £88,000 - £132,000 a year
- Team management
- Travel
- AI
Quick apply
CUSTOMER SUCCESS MANAGER
Sigma Consulting Group —London
- £40,000 a month
- Full-time
- Hybrid work
- Machine learning
- AI
- Communication skills
Quick apply

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Hire Desk Team Leader

Hire Safe Solutions Ltd -
Thurrock

Quick apply

Job details

Permanent | Full-time
£38,000 - £42,000 a year
6 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Sales support
Process improvement
Supervising experience
Team management
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

Job Description

Reporting to the Director of Operational Excellence, the Hire Desk Team Leader is responsible for supporting the day-to-day running of the hire desk, ensuring excellent customer service, efficient operations, and consistent service delivery.

This role acts as a key link between customers, sales, transport, engineering, fulfilment and operations, helping to ensure powered access equipment is hired out safely, efficiently, and in line with company standards.

The Hire Desk Team Leader provides hands-on supervision to the team, supporting performance, resolving issues, and maintaining smooth operations.

Key Responsibilities

Team Support & Supervision

Support, coach, and guide a team of Hire Desk Controllers
Assist in setting daily priorities and allocating workload
Act as the first point of escalation for team queries and issues
Support onboarding and training of new team members
Encourage a positive, customer-focused team environment

Customer Service

Support the handling of customer enquiries, quotations, and hire contracts
Ensure service standards are maintained across all customers
Resolve escalated customer issues in a timely and professional manner
Provide guidance on product selection, availability, and hire terms
Build strong day-to-day relationships with customers

Hire Desk Operations

Oversee daily hire desk activities including on-hires, off-hires, and extensions
Ensure accuracy of bookings, contracts, and system updates
Liaise with fulfilment team to support delivery and collection schedules
Ensure processes are followed in line with company policies

Systems & Processes

Support the effective use of hire desk systems and internal apps
Ensure data is accurate and kept up to date
Assist with improving simple processes to increase efficiency
Support basic reporting and data tracking

Commercial Support

Support Business Development Managers with account coordination and service delivery
Identify opportunities to maximise hires and utilisation
Assist in maintaining strong customer relationships to support repeat business

Quality & Performance

Support monitoring of key KPIs (e.g. response times, contract accuracy, customer service)
Help ensure consistency across customer interactions
Identify and flag opportunities for operational improvement
Follow all SHEQ procedures and company standards
Provide cover across the team during absences or peak periods

Required Skills & Experience

Experience in a hire desk, customer service, or coordination role
Previous supervisory or team leader experience
Strong communication and organisational skills
Ability to manage multiple priorities in a busy environment
Good working knowledge of hire desk systems and Microsoft Office
Customer-focused with a proactive, problem-solving approach
Knowledge of powered access equipment and regulations (desirable

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: £38,000.00-£42,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

team leader: 2 years (required)
hire desk or customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in tilbury st. chads

Hire Desk Team Leader

Senior Customer Success Manager - UK

Customer Success Manager

Customer Success Manager

Customer Success & Onsite Services Manager

Customer Success Manager

Customer Success Manager - UK

Enterprise Customer Success Manager

Senior Customer Success Manager

Technical Customer Success Manager

Customer Service Manager

Customer Success Renewals Manager

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Senior Customer Success Manager

Customer Success Manager (CSM)

Customer Success Manager

Customer Success Manager, EMEA

Customer Success Manager

Manager, Customer Success - Mid-Enterprise (Northern)

CUSTOMER SUCCESS MANAGER

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