Customer experience manager Work, Jobs in Tile Hill, War (with Salaries)

Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
7h
Customer Experience Manager
Sainsbury's —Coventry
- £32,700 a year
- Management
- Leadership
- Employee discount
1d
Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Coventry
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
1d
Customer Delivery Manager
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Free parking
7d
Reception Access Control Controller
Jaguar Land Rover —Coventry
- £34,152 a year
- Hospitality
- Microsoft Office
- Administrative experience
12d
General Manager - Hyundai
Johnsons Cars —Coventry
- £60,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
- Referral programme
12d
Store Manager
Aldi —Coventry
- £52,910 - £69,000 a year
- Annual leave
Admin Manager
Berkley Care Group —Warwick
- £35,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Estates Maintenance Manager
Citizen Housing Group —Coventry
- £56,385 a year
- Full-time
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Sick pay
Quick apply
14d
Retail Sales Assistant
Eurochange —Coventry
- £12.81 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
- Employee assistance programme
- Employee discount
Key Account Manager
Volvo Group —Warwick
- Up to £65,000 a year
- Remote
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
8d
Meeting & Events Operations Manager (Cluster)
Windmill Village Hotel —Coventry
- From £33,000 a year
- Full-time
- Bar
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Area Manager
Amazon UK Services Ltd. - A10 —Coventry
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
General Manager
Spinners Solihull —Solihull
- Up to £42,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Supervisor
Holland & Barrett —Coventry
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Management
- Bachelor's degree
- Leadership

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Customer Experience Manager

Allgrounder Outdoor and Mobility Services
Coventry

Quick apply

Job details

Permanent | Full-time
£36,000 - £46,000 a year
7 hours ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Coventry has a strong retail, engineering and distribution economy supported by excellent transport connections across the Midlands. At Allgrounder Outdoor and Mobility Services, we provide outdoor equipment, mobility products, cycling accessories and practical customer support through retail and online channels.

We are looking for a Customer Experience Manager who can take ownership of customer service quality, complaint resolution and the overall customer journey. You will work closely with sales, e commerce, logistics, product and technical support teams to ensure that customers receive clear information, dependable service and timely assistance.

This role is suited to an experienced customer service professional who can manage a team, analyse customer feedback and improve service processes. You will help reduce recurring issues, strengthen customer satisfaction and maintain consistent service standards across telephone, email, online and aftersales channels.

Key Responsibilities

Customer Experience Management: Oversee the customer journey from initial enquiry and purchase through delivery, product support and aftersales service.
Team Leadership: Manage customer service advisers and support employees while setting clear expectations and monitoring performance.
Complaint Resolution: Handle escalated complaints professionally and coordinate fair, timely and practical resolutions.
Service Standards: Develop and maintain customer service procedures, response standards and quality expectations.
Customer Feedback: Review surveys, reviews, complaints and direct feedback to identify recurring concerns and improvement opportunities.
Performance Monitoring: Track response times, resolution rates, customer satisfaction, repeat contacts and service quality indicators.
Cross Functional Coordination: Work with sales, logistics, e commerce and product teams to resolve customer issues and improve service delivery.
Order Support: Ensure that customers receive accurate updates regarding orders, stock availability, dispatch, delivery and returns.
Returns and Refunds: Oversee complex returns, exchanges, refunds and warranty concerns in line with company procedures.
Process Improvement: Introduce practical improvements that reduce customer effort, delays and repeated service failures.
Training and Coaching: Provide coaching, product guidance and service training to customer support employees.
Customer Communication: Review templates, service notices and customer information to ensure that communication remains clear and consistent.
Reporting: Prepare regular reports covering customer satisfaction, complaints, service trends and improvement activity.

What We Are Looking For

Experience: At least 4 years of experience in customer service, customer experience, retail operations or aftersales support, including supervisory responsibility.
Education: Bachelor degree, diploma or recognised qualification in Business, Customer Service, Retail Management or a related discipline.
Customer Service Knowledge: Strong understanding of complaint handling, service recovery, customer communication and performance management.
Leadership: Ability to supervise employees, organise workloads and maintain service quality during busy periods.
Analytical Skills: Ability to review customer feedback and service data and turn findings into practical improvements.
Problem Solving: Ability to investigate customer concerns, coordinate internal responses and reach appropriate resolutions.
Retail Awareness: Experience supporting customers in retail, e commerce, mobility products, cycling or outdoor equipment is desirable.
Communication: Strong written and verbal communication skills with a professional and approachable manner.
Technology Skills: Proficiency in Microsoft Office, customer relationship management systems, helpdesk platforms and e commerce tools.
Organisation: Ability to manage escalations, deadlines and several service priorities at the same time.
Commercial Awareness: Understanding of customer retention, refunds, warranties and the commercial impact of service quality.
Professional Conduct: A responsible and confidential approach to customer information, complaints and sensitive cases.

Pay: £36,000.00-£46,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

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