Process lead Work, Jobs in Tile Hill, War (with Salaries)

People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
PMO Lead
National Gas —Warwick
- £49,855 - £63,000 a year
- Overtime
- Hybrid work
- Analysis skills
- Employee assistance programme
2d
Process Lead
PepsiCo —Coventry
19h
Strategic Lead - Place Based Budgets
West Midlands Combined Authority —Birmingham
- £62,906 - £70,535 a year
- Part-time
- No degree
- AI
- Communication skills
- Annual leave
- Employee discount
Admin Manager
Berkley Care Group —Warwick
- £35,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Assets & Logistics Coordinator
M Group —Coventry
- Microsoft Excel
- ERP systems
- Microsoft Office
- Annual leave
- Employee assistance programme
Recovery Coordinator
Change Grow Live —Warwickshire
- £28,557.79 - £32,802.41 a year
- IT
- Time management
- Annual leave
- Employee discount
10d
Head of Propositions - Homes
Coventry Building Society —Coventry
- £122,500 a year
- Financial services
- Leadership
- Communication skills
1d
Team Leader
HM Courts & Tribunal Service —Coventry
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
12d
BMW Corporate Administrator
Sytner Group —Coventry
- Part-time
- Administrative experience
- Organisational skills
- Communication skills
- Employee discount
4d
Cost Reporting Lead
Coventry Building Society —Coventry
- £80,000 a year
- Full-time
- Analysis skills
- Financial services
- Accounting
11d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Facilities Coordinator
Atlas Workplace Services —Coventry
- £28,500 a year
- First Aid Certification
- Organisational skills
- Contracts
Quick apply
Digital Transformation Delivery Lead
Warwickshire County Council —Warwick
- £44,075 - £46,142 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- AI
- Annual leave
- Employee discount
Quality Improvement Leader
The Manufacturing Technology Centre —Coventry
- £50,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Teaching
Quick apply
3d
Supervisor
Mears Group —Birmingham
- Up to £40,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
General Manager - Hyundai
Johnsons Cars —Coventry
- £60,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
- Referral programme
8d
Recovery Coordinator - Group Work Facilitator
Change Grow Live —Nuneaton
- £28,557.79 - £32,802.41 a year
- Remote
- IT
- Time management
- Employee discount
- Referral programme
Academy Operations & Growth Lead
A-Team Academy —Birmingham
- £32,000 - £35,000 a year
- Data analysis skills
- Organisational skills
- In-person
- Free parking
Quick apply
6d
Customer Service Administrator (TRA)
The Right Advice —Solihull
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Referral programme
- Sick pay
Quick apply

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People Operations Lead

Serco Group -
Solihull

Apply Now

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Business processes
Continuous improvement
Case management
Human resources
Leadership

Full job description

Location: Solihull (Hybrid – 2 days/week in the office)

Salary: £40,000 - £45,000 dependent on experience

Fixed Term - 12 Months Opportunity

Are you an experienced HR Operations leader who thrives in a fast-paced, high-volume environment? Do you have a track record of leading operational teams, driving service excellence, and ensuring compliance with GDPR and Subject Access Request (SAR) processes?

We are seeking an experienced HR People Operations Lead to oversee the day-to-day delivery of a large-scale HR Helpdesk and People Services operation. This is a key leadership role responsible for managing operational performance, developing high-performing teams, strengthening stakeholder relationships, and ensuring an exceptional employee experience across the business.

About the Role

Reporting to the People Operations Delivery Manager, you will lead the operational running of the UK HR Helpdesk function, ensuring service levels, KPIs and customer expectations are consistently achieved. You will be responsible for managing a team operating within a fast-paced shared services environment, balancing service delivery, compliance requirements, continuous improvement initiatives and business change activity.

A critical aspect of the role will be ensuring all GDPR and Subject Access Request (SAR) processes are managed effectively, maintaining robust controls, governance and compliance standards whilst minimising organisational risk.

You will also work closely with internal stakeholders and external partners, driving operational improvements, enhancing customer service and identifying opportunities for automation and process optimisation.

Key Responsibilities

Lead the day-to-day operation of the UK HR Helpdesk and People Services support function.
Manage, coach and develop operational teams within a fast-paced, high-volume environment.
Ensure delivery against service level agreements, KPIs and quality standards.
Act as the escalation point for complex HR operational issues and service challenges.
Oversee GDPR compliance and manage Subject Access Requests (SARs), ensuring robust governance and adherence to regulatory requirements.
Drive continuous improvement initiatives, including process optimisation and automation opportunities.
Utilise operational data and trend analysis to identify issues, improve service delivery and support business decision-making.
Build strong relationships with key stakeholders and external partners, ensuring effective service delivery and collaboration.
Lead operational projects and support the successful implementation of new services and business change initiatives.
Develop performance reporting and dashboards to provide clear visibility of operational performance and service outcomes.

About You

We are looking for an operationally focused leader with significant experience managing HR service delivery teams in a complex and fast-moving environment.

You will bring:

Proven experience leading teams within a fast-paced operational, HR Shared Services or customer service environment.
Strong understanding of HR operations, employee lifecycle processes and service delivery best practice.
Demonstrable experience managing GDPR compliance and Subject Access Request (SAR) processes.
Experience driving operational performance through KPIs, SLAs and continuous improvement initiatives.
Strong stakeholder management skills with the ability to influence and build relationships at all levels.
Experience leading operational change, process improvement and automation projects.
Excellent analytical and problem-solving skills, with the ability to use data to drive decision-making.
Experience working with HR systems and case management platforms.
Strong people leadership skills with a passion for developing and coaching teams.

Why Apply?

This is an excellent opportunity to join a highly visible People Services function where you will have the opportunity to shape service delivery, improve operational performance and lead a team through an exciting period of transformation and continuous improvement.

What we offer:

25 days annual leave plus bank holidays
Pension – 6%
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Apply Now

Refine Your Search

process lead jobs in tile hill, war

People Operations Lead

PMO Lead

Process Lead

Strategic Lead - Place Based Budgets

Admin Manager

Assets & Logistics Coordinator

Recovery Coordinator

Head of Propositions - Homes

Team Leader

BMW Corporate Administrator

Cost Reporting Lead

Manager of Dedicated Implementations - EMEA

Facilities Coordinator

Digital Transformation Delivery Lead

Quality Improvement Leader

Supervisor

General Manager - Hyundai

Recovery Coordinator - Group Work Facilitator

Academy Operations & Growth Lead

Customer Service Administrator (TRA)

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