Head of customer service Work, Jobs in Torbay, Dev (with Salaries)

General Administration / Online community Management / HR Administration
Tubers Academy Ltd —Torquay
- £14,040 - £21,060 a year
- Overtime
- Social media management
- Databases
- Experience working with children
Quick apply
1h
AREA MANAGER
Domino's —Torquay
- £33,000 - £36,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Flexitime
- Work from home
13d
Hotel Receptionist - Part Time
Alfa Holiday Group —Torquay
- £13.45 an hour
- Part-time
- Bar
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Senior Innovation Manager - (Internal Applicants Only)
YeoValley —Newton Abbot
- Up to £60,000 a year
- Monday to Friday
- Data analysis skills
- Databases
- Analysis skills
- Free parking
Quick apply
10d
Maintenance - part time 2 days a week
The Queens Hotel —Paignton
- £13.50 an hour
- Part-time
- Schematics
- Hotel
- Supervising experience
Quick apply
6d
Guest Experience Lead
Situ —Exeter
- £32,000 a year
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
12d
House Services Coordinator (Part Time)
Oxygen House —Exeter
- £16,200 a year
- Part-time
- Continuous improvement
- Organisational skills
- Front desk
- Annual leave
- Employee assistance programme
eCommerce Trading Assistant
Wilton Bradley Ltd —Newton Abbot
- From £27,000 a year
- Full-time
- Social media management
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
11d
Personal Travel Specialists
Expressions Holidays —Exeter
- £26,000 a year
- Holidays
- Spanish
- Customer service
- English
Food and Beverage Assistant
Berry Head Hotel Ltd —Brixham
- From £12.75 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
13d
Independent Living Manager
The Guinness Partnership —Exeter
- £40,804 a year
- Full-time
- Computer literacy
- Travel
- Computer skills
6d
Accounts and Admin Assistant
The Exploding Bakery —Exeter
- £28,000 - £30,000 a year
- Part-time
- QuickBooks
- Computer skills
- In-person
- Free parking
- Employee discount
Quick apply
10d
Luxury Showroom Manager
Quorn Stone —Exeter
- £33,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid training
- Employee assistance programme
Built Environment Administrator
Oxygen House —Exeter
- Full-time
- Microsoft Outlook
- Databases
- Continuous improvement
- Annual leave
- Employee assistance programme
Service Colleague
ASDA —Paignton
- £13.10 an hour
- 12 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
6d
Personal Travel Specialist – Rail holidays
Expressions Holidays —Exeter
- From £26,000 a year
- Holidays
- Spanish
- Customer service
- English
Supplier relationship manager (trainee)
Expressions Holidays —Exeter
- Customer service
- Travel
Marketing Coordinator ( FTC Maternity cover )
Rockfish Restaurants —Exeter
- £34,000 a year
- Full-time
- Hybrid work
- Social media management
- Restaurant
- Communication skills
Quick apply
6d
Ranger - Dartmoor (West)
South West Lakes Trust —Yelverton
- £27,976 a year
- Weekend availability
- Customer service
- Computer literacy
- Conflict management
- Free parking
- Employee discount
Quick apply
12d
Sales Negotiator/Administrator - Holiday Complexes
Stags —Exeter
- From £26,000 a year
- Full-time
- Organisational skills
- Front desk
- In-person
- Health & wellbeing programme
Quick apply

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head of customer service jobs near torbay, dev

General Administration / Online community Management / HR Administration

Tubers Academy Ltd -
Torquay

Quick apply

Job details

Part-time
£14,040 - £21,060 a year
1 hour ago

Qualifications

Live chat
Supplier ordering
Adobe Photoshop
Website management
Customer service call handling
Purchase orders
Inbound customer enquiry call handling
Social media management
Prevent duty guidance
Incoming mail sorting
Filing
Complaint handling
Databases
Final Cut Pro
Social media platforms
Onboarding coordination
Experience working with children
Purchase order creation
Procurement support
Client services
Human resources
Right to Work Check
Recruiting
Contracts
Front desk
Computer skills
Customer interaction
Communication skills
New starter paperwork completion for onboarding
Time management

Full job description

About Tubers Academy:

Tubers Academy is a forward-thinking digital creators academy and creative space for young people aged 7–24, including those with additional needs. We provide hands-on learning in video production, digital creativity and structured gaming, helping young people develop skills, confidence and self-expression in a safe and supportive environment.

We currently have centres across Exeter, Torquay, Taunton and Barnsley, with further sites planned. We are a growing organisation passionate about making a positive difference through creativity, technology and inclusive learning.

If you’d like to find out more about our courses, sessions and spaces, head over to our website: tubers.uk

Job Requirements

Based either at Torquay HQ or Exeter, the applicant will ensure proper flow of all customer service and admin procedures for all recreational services , support the Senior Leadership Team by carrying out common duties and effectively communicate with the Appropriate teams , Maintain a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone. Effectively manage communication and actively engage with members and parents via company social media accounts and Tubers Community, our private social media platform. Manage competitions, virtual events, scheduling Weekly News Letters across multiple platforms. Manage day-to-day HR administration, including recruitment support, onboarding, employee records and general HR processes

Nature of the role

This is a hybrid flexible role with up to 30 hours with times available during evenings and weekends, including Sundays when required.

Applicants must be flexible to work overtime when required and cover shifts as and when needed. Whilst most shifts will be routine, Tubers host regular events and birthday parties that will also be a part of the successful applicants responsibilities upon agreement. Whilst the position is hybrid, candidates will be required to work onsite between the hours of 9:30am - 2:30pm.

Key responsibilities:

The key responsibilities below are associated with the role of admin and community manager and are not exhaustive.

Manage correspondence by maintaining multiple email inboxes and sorting mail.
Answer phone calls, address customers questions about new products, services, promotions or transfer them as necessary.
Investigate and resolve customer complaints, resolve complaints quickly and patiently.
Learns how to use multiple database systems and technology to deliver great customer care.
Help customers register online and process their orders.
Maintain thorough and accurate customer service records across various databases.
Keep confidential records and financial information private and secure.
Assists customers in merchandise purchase orders submitted by telephone, email, live chat or instant message.
Order merchandise from suppliers and ensure timely delivery.
support website functions and social media profiles.
Engage with members via public social media accounts and our private Tubers Community.
Manage content and conversations across multiple platforms.
Undertake any other duties that may be necessary and that are appropriate to the level/grade of the job.

General:

Comply with all Company Policies and legal requirements with special reference to Health and Safety; Data Protection, Safeguarding, Prevent and the promotion of Equal Opportunities at all times
Travel as required for business to support other establishments and to meet wider business needs
Maintain and promote workplace as a clean and healthy environment

HR Administration

Manage day-to-day HR administration and maintain accurate employee records.
Support the recruitment process, including preparing documentation and coordinating interviews.
Manage new starter onboarding, including contracts, right-to-work checks and induction paperwork.
Maintain and update HR systems, personnel files and staff documentation.
Support the administration of holidays, sickness absence and other employee records.
Assist with leavers and offboarding processes.
Provide general HR administrative support to managers and employees.
Ensure HR documentation and processes are completed accurately and in line with company policies.

Safeguarding

Tubers Academy Ltd. is committed to safeguarding and promoting the welfare of all customers and staff, including children and young people, and expects all staff to share this commitment.

Skill Specification:

You will find below a list the skills, qualifications, personal qualities and additional requirements necessary for the role. These will be defined as either ‘essential (E)’ or ‘desirable’ (D).

Skills required:

Effective communication skills (E)
Time management skills (E)
The ability to work independently (E)
Experience of working with children aged 7-17 years (E)
Experience of working with children with additional needs, SEN (D)
Confidence to resolve issues with both customers, their families and team members (E)
Keen problem solver with a positive attitude (E)
Strong IT skills, specifically with MacOS (E)
Knowledge of YouTube culture, popular YouTubers and content trends. (E)
Knowledge of video games and internet culture. (E)
Knowledge of editing software including Final Cut Pro X (D)
Ability to use design software such as Adobe Photoshop and Illustrator. (D)

Qualifications required:

Example:

A range of GCSEs A* to C or equivalent.

Personal qualities required:

Example:

Able to engage positively with both our members, their families and the Academy team.
Experience of working with a diverse customer base and team.
Works with enthusiasm and wants to see both personal and team growth.
Takes pride in both the teams and their own success.
Able to think quickly and creatively in any situation.

Training Description:

Tubers Academy believes that effective training and support is critical for all team members to succeed and thrive in their roles. The successful candidate will be required to undertake training on both the technology and business procedures and policies. In-house training listed below but not limited to:

IT systems, hardware and software used within the Academy setting.
Basic video production and video editing training.
Policies and Procedures of our service.
Continuous CPD and training as agreed.

This role is subject to an enhanced DBS check with a 6-month probationary period.

Job Types: Part-time, Permanent

Pay: £14,040.00-£21,060.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in torbay, dev

General Administration / Online community Management / HR Administration

AREA MANAGER

Hotel Receptionist - Part Time

Senior Innovation Manager - (Internal Applicants Only)

Maintenance - part time 2 days a week

Guest Experience Lead

House Services Coordinator (Part Time)

eCommerce Trading Assistant

Personal Travel Specialists

Food and Beverage Assistant

Independent Living Manager

Accounts and Admin Assistant

Luxury Showroom Manager

Built Environment Administrator

Service Colleague

Personal Travel Specialist – Rail holidays

Supplier relationship manager (trainee)

Marketing Coordinator ( FTC Maternity cover )

Ranger - Dartmoor (West)

Sales Negotiator/Administrator - Holiday Complexes

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