Client experience manager Work, Jobs in Tortworth, Gls (with Salaries)

Operations Manager (Managed Services)
Arcus FM —Cirencester
- Up to £68,000 a year
- Full-time
- Continuous improvement
- Team management
- Mentoring
Quick apply
Advice and Advocacy Practitioner
@The Hub Ross-on-Wye —Ross-on-Wye
- From £14 an hour
- Part-time
- Microsoft Office
- In-person
Quick apply
9d
Administrative Assistant
Kennedys Law —Berkeley
- £55,000 - £70,000 a year
- Full-time
- Front desk
- In-person
Event Planner - Cheltenham Racecourse - The Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Regional Operations Manager
BidvestNoonan —Cheltenham
- Full-time
- Team management
- Human resources
- Recruiting
Quick apply
Client Account Manager
Walker & Sloan —Cheltenham
- Up to £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Shop Manager
St David's Foundation Hospice Care —Chepstow
- Full-time
- Customer service
- Writing skills
- Supervising experience
- Annual leave
Bid Manager
Sir Robert McAlpine —Bristol
- CRM software
- Business development
- Team management
Depot Manager
Carrier —Lydney
- £34,500 - £69,500 a year
- Full-time
- Customer service
- Continuous improvement
- Data entry
Operations Contract Support Coordinator
Arcus FM —Cirencester
- Up to £27,535 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Quick apply
Retail And Concessions Manager - The Jockey Club Experiences - Cheltenham
Levy —Cheltenham
- £35,000 a year
- Full-time
- Sales
- Retail management
- Communication skills
- Annual leave
- Employee assistance programme
Change Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Presentation skills
- Agile
- In-person
Part-Time Business Support Coordinator
So.Social Media —Monmouth
- £10,575 a year
- Part-time
- Writing skills
- Organisational skills
- Computer skills
- Free parking
Quick apply
13d
Senior Client Experience Manager / Senior Account Manager
WestSpring IT —Bristol
- £35,000 - £40,000 a year
- Full-time
- Business development
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Executive Assistant & Agendy Coordinator
Pepper & Seed Ltd —Corsham
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Google Suite
- Work from home
Quick apply
Customer Relationship Manager
Ecotricity —Stroud
- £29,410 - £30,210 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Organisational skills
- Work from home
- Employee discount
Quick apply
7d
Branch Manager Chippenham
GoldUnion —Chippenham
- £30,000 - £60,000 a year
- No experience needed
- Maths
- Retail management
- Paid training
- Annual leave
Project Manager
Amey Ltd —Berkeley
- £200,000 a year
- Full-time
- Organisational skills
- Contracts
- Construction experience
- Employee discount
Quick apply
SME Relationship Manager
Lloyds Banking Group —Cirencester
- From £61,344 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Banking
10d
Operational Support Officer
Serco Plc —Bristol
- £26,436.80 a year
- Nights as needed
- Computer literacy
- Analysis skills
- Organisational skills

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Operations Manager (Managed Services)

Arcus FM -
Cirencester

Quick apply

Job details

Full-time
Up to £68,000 a year

Benefits

Company pension

Qualifications

Cost management
Succession planning
Fiscal management
Customer relationship building
Operations management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Coaching
Cost control
Client relationship development
Performance management
Profit & loss
Stakeholder coordination
Continuous improvement
Team management
Partnership building
Risk management
Mentoring
Management reporting
Professional development mentoring
Account management
Leadership
Growth strategy
Operations leadership experience
Stakeholder management

Full job description

Location: Cirencester
Salary: Up to £68,000 depending on experience

Benefits: £5,549 car allowance, 10% bonus, pension, healthcare, plus many more

Join us as an Operations Manager and help shape the future of our Managed Services portfolio.

We’re looking for an experienced, commercially focused Operations Manager to take the lead across a diverse multi‑client FM managed services portfolio. You’ll provide hands‑on operational leadership, build strong client relationships, and ensure outstanding service delivery while driving organic growth and continuous improvement.

Reporting to the Business Unit Leader, this is a pivotal role at the heart of our service delivery model — ideal for someone who thrives in a fast‑paced, customer‑centric environment.

Operational Leadership & Client Management

Lead operational delivery across 20+ managed service clients.
Own senior relationships with customers and internal stakeholders, acting as a key point of escalation.
Ensure performance, commercial, and contractual expectations are consistently met.
Identify risks and performance gaps, driving effective action plans to resolution.
Lead operational problem‑solving and implement sustainable solutions.
Represent the Business Unit Leader when required.

People Leadership

Line manage and develop a team of Account Managers.
Coach and mentor to build capability, confidence, and a customer‑first culture.
Foster a high‑performing, collaborative environment.
Support succession planning and team development within the business unit.

Commercial & Financial Management

Support P&L performance, budgeting, and financial controls.
Improve work order profitability through smart cost control and efficient delivery.
Resolve margin‑impacting issues such as scope creep and reactive work.
Maintain strong governance around reporting and commercial compliance.

Strategic Growth & Continuous Improvement

Contribute to business unit strategy, especially focusing on organic growth.

Identify opportunities to enhance service, expand scope, and add value.
Collaborate with Account Managers on account growth plans.
Promote standardisation, best practice, and continuous improvement.

Essential Experience

Proven background as an Operations Manager (or similar senior role) in Managed Services or FM.
Experience managing multi‑client portfolios.
Strong people leadership skills with experience developing Account Managers.
Commercially astute with P&L awareness and margin management experience.
Demonstrated ability to improve performance and profitability.
Excellent stakeholder management and confident decision‑making abilities.

Desirable

Experience in a fast‑paced, customer‑driven managed services environment.
Exposure to contract mobilisation or service transformation.
Strong data and performance reporting capability.

Who You Are

A strategic thinker with strong operational delivery skills.
Resilient, decisive, and comfortable working in ambiguity.
A collaborative leader who builds trust and develops others.
Customer‑focused with strong commercial curiosity.

Ready to take the next step in your leadership career?

Apply now and help us deliver outstanding service, build strong customer partnerships, and grow our managed services portfolio.

Quick apply

Refine Your Search

client experience manager jobs in tortworth, gls

Operations Manager (Managed Services)

Advice and Advocacy Practitioner

Administrative Assistant

Event Planner - Cheltenham Racecourse - The Jockey Club Experiences

Regional Operations Manager

Client Account Manager

Shop Manager

Bid Manager

Depot Manager

Operations Contract Support Coordinator

Retail And Concessions Manager - The Jockey Club Experiences - Cheltenham

Change Manager

Part-Time Business Support Coordinator

Senior Client Experience Manager / Senior Account Manager

Executive Assistant & Agendy Coordinator

Customer Relationship Manager

Branch Manager Chippenham

Project Manager

SME Relationship Manager

Operational Support Officer

I want to receive the latest job alerts for client experience manager in tortworth, gls

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