Senior engineer Work, Jobs in Totton, Ham (with Salaries)

3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
8d
Operations Manager – Installs
Correct Contract Services Ltd —Andover
- £50,000 - £60,000 a year
- Analysis skills
- Project management
- Team management
Quick apply
IT Manager
GreatFind Recruitment —Salisbury
- £44,000 - £48,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Divisional Chief Engineer
Leidos —Whiteley
- £98,800 - £131,700 a year
- Full-time
- Leadership
- Annual leave
- Work from home
FM Contract Co-Ordinator
BJF Group —Gosport
- Full-time
- Administrative experience
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
14d
Senior Technical Author
Siemens —Southampton
- £53,600 - £91,100 a year
- Full-time
- Hybrid work
- Analysis skills
- Maths
- Bachelor's degree
Innovation Portfolio Manager
Roke —Romsey
- Full-time
- Analysis skills
- Organisational skills
- AI
Senior Engineer
Kier Group —Southampton
- Full-time
- Civil engineering
- Engineering
- Travel
Senior Test Engineer
Leonardo UK Ltd —Southampton
- £44,171 - £61,950 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- Leadership
- Flexible schedule
- Referral programme
Senior Administrator
Applied Mechanical Services Ltd —Portsmouth
- £26,500 - £27,500 a year
- Full-time
- CRM software
- Supervising experience
- Communication skills
- Free parking
Quick apply
12d
ICT Technical Manager HIWFRS624695
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Hybrid work
- No degree
- Communication skills
- Free parking
Resource Manager
Roke —Romsey
- Full-time
- Data analysis skills
- Recruiting
- Organisational skills
Senior Building Services Engineer
Aspire Defence Services Limited —Tidworth
- Up to £75,000 a year
- Full-time
- Engineering
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Field Manager
Lanes Group —Southampton
- £34,000 - £38,000 a year
- Weekend availability
- Customer service
- Team management
- Leadership
Quick apply
1d
Senior Quality Engineer
RHEINMETALL —Newport
- Full-time
- Supervising experience
- Continuous improvement
- Quality control
- Annual leave
- Referral programme
Senior Manufacturing Engineer
Leonardo UK Ltd —Southampton
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Continuous improvement
- Flexible schedule
- Referral programme
Senior Manager Third Party Commercial Management
SubCom —Romsey
- Full-time
- Remote
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
- Sick pay
Quick apply
Engineering Graduate - 2027 Start Date - Fawley Petrochemical Complex
ExxonMobil —Fawley
- Engineering
- Bachelor's degree
6d
AI/ML Engineer
Roke —Romsey
- Full-time
- Research
- Mentoring
- Software development
I.T Support Engineer
Windracers —Fareham
- Full-time
- Analysis skills
- Travel
- Organisational skills
Quick apply

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3rd Line ServiceDesk Analyst

Vissensa Limited
Lyndhurst

Quick apply

Job details

Permanent | Full-time
£38,000 - £45,000 a year
8 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Technology infrastructure experience
Driving Licence
Incident queue management
Mentoring junior staff
Ticket management
Network infrastructure
Analysis skills
Mentoring
Routing protocols
Technical writing
IP networking
Customer support
Leadership
Communication skills
Intune
Help desk

Full job description

Company Summary

Vissensa MSP is an established Managed Service Provider that has successfully delivered IT services and solutions since 2008. The company has built a strong reputation for providing exceptional customer service, technical expertise, and trusted technology guidance to organisations ranging from small and medium-sized businesses through to large enterprise clients across a variety of industry sectors. Our success is built on developing long-term partnerships with our customers, helping them leverage technology to improve productivity, strengthen security, and support business growth. We pride ourselves on delivering a proactive, customer-focused approach, backed by a highly skilled team of technical specialists who are passionate about solving complex challenges and providing outstanding service. As a business, we continue to invest in our people, processes, and technologies to ensure we remain at the forefront of the ever-evolving IT landscape.

Role Summary

Vissensa is seeking a Senior ServiceDesk Analyst (3rd Line) who combines strong technical expertise with exceptional communication and customer service skills. The successful candidate will act as a senior escalation point within the Service Desk, taking ownership of complex technical issues while translating technical concepts into clear, understandable language for clients. As a senior member of the team, you will provide guidance and mentorship to junior colleagues, helping to develop technical capability and promote best practices across the Service Desk.

The role requires excellent problem-solving skills, the ability to coordinate technical resources effectively, and a proactive approach to service delivery. You will work closely with Project Engineers and Technical Specialists to support project delivery activities, assist with technical implementations, and provide expert input where required. From time to time, you will engage directly with clients to deliver project tasks, ensuring solutions are implemented successfully and to a high standard while maintaining Vissensa's commitment to exceptional customer service.

The role is hybrid with home working (after a qualifying period).

Essential Requirements

Demonstrable experience delivering infrastructure changes, upgrades and platform transformation initiatives
Strong technical troubleshooting and analytical skills, with the ability to diagnose, resolve, and proactively prevent complex infrastructure and service issues
Excellent communication, collaboration, and stakeholder management skills, with experience producing clear technical documentation and conducting effective knowledge transfer to colleagues and clients
Proven administration experience across Microsoft 365 technologies, including Entra ID, Exchange Online, Microsoft Intune, Microsoft Teams, and related cloud services
Practical networking experience, including the configuration and troubleshooting of switches, firewalls, VLANs, routing, and general network connectivity issues
Strong understanding of Service Desk operations, including ticket lifecycle management, incident prioritisation, escalation processes, and adherence to Service Level Agreements (SLAs)
Hands-on experience supporting and maintaining enterprise-class infrastructure, including Dell and HPE servers, storage platforms, networking equipment, and security appliances
Ability to mentor junior team members, share technical knowledge, and provide leadership within a fast-paced Service Desk environment
Experience working independently on technical escalations while maintaining a strong customer-focused approach
Candidates must have access to a vehicle and hold a valid UK driving licence

Beneficial Requirements (Nice to Have):

Experience using the NinjaOne Remote Monitoring and Management (RMM) platform in a managed services environment
Knowledge of cloud-based telephony and unified communications platforms, including 8X8, 3CX, Microsoft Teams Phone, and other VoIP solutions
Advanced networking knowledge, including routing protocols, SD-WAN technologies, VPN connectivity, and network design principles
Familiarity with backup, disaster recovery, and business continuity solutions such as Veeam, Datto, Azure Backup, or similar technologies

Beneficial Soft skills:

Enjoy working in a small but focused environment
Team player, recognises where colleagues need support
Positive approach to the values and ethics of the company
Participates in company events /Likes to socialise with colleagues.

Probationary Period & On-Call Requirement

The successful candidate will complete a five-month probationary period. Upon successful completion, they will join the company's on-call rota, providing out-of-hours support to a select group of clients.

As part of the on-call responsibilities, occasional travel to locations such as client sites and data centres may be required outside of normal business hours. Candidates should therefore hold a full UK driving licence and have access to reliable transportation suitable for business travel.

Participation in the on-call rota attracts an additional allowance.

Benefits:

Relaxed dress code
Company pension
Salary sacrifice Employee discount scheme (after qualifying period)
Company events

Our Castle Malwood office has free parking, and is a relaxed, rural location which is easy to get to.

Interview Process

Phone call interview lasting, up to, 30 minutes with Technical Director
Teams interview lasting, up to, 60 minutes with Technical Director
Face to face internet, lasting, up to 60 minutes with Technical Director and CTO

Job Types: Full-time, Permanent

Pay: £38,000.00-£45,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
On-site parking
Work from home

Application question(s):

Has permanent access to reliable transportation suitable for business travel.
Must be Based within a 60 minute drive of SO43 7PE - https://tinyurl.com/vsa60mins

Experience:

3rd Line Support: 3 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior engineer jobs in totton, ham

3rd Line ServiceDesk Analyst

Operations Manager – Installs

IT Manager

Divisional Chief Engineer

FM Contract Co-Ordinator

Senior Technical Author

Innovation Portfolio Manager

Senior Engineer

Senior Test Engineer

Senior Administrator

ICT Technical Manager HIWFRS624695

Resource Manager

Senior Building Services Engineer

Field Manager

Senior Quality Engineer

Senior Manufacturing Engineer

Senior Manager Third Party Commercial Management

Engineering Graduate - 2027 Start Date - Fawley Petrochemical Complex

AI/ML Engineer

I.T Support Engineer

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