Job Description
Our journey began in the traditional marketplace of Riyadh, Souk Al-Zal, with a vision to create some of the world's most distinctive and luxurious fragrance experiences. Today, Arabian Oud stands as a globally recognised luxury fragrance house, with an international presence across major cities including London, Paris, Dubai, Milan, Madrid, and New York.
We are seeking an inspiring, commercially driven, and experienced Store Manager to lead our boutique and deliver an exceptional luxury retail experience. The successful candidate will take ownership of day-to-day store operations, lead and develop a high-performing team, drive commercial performance, and ensure every aspect of the boutique reflects the heritage, craftsmanship, and prestige of the Arabian Oud brand.
Leadership & Store Management
- Lead and oversee all aspects of daily boutique operations, ensuring the highest standards of operational excellence, customer service, and team performance.
- Inspire, coach, and develop the store team to achieve individual and collective sales objectives.
- Establish clear expectations, communicate commercial priorities, and create a culture of accountability, collaboration, and continuous improvement.
- Conduct regular team meetings to communicate business objectives, performance updates, operational priorities, and company initiatives.
- Lead by example, embodying the professionalism, confidence, and service excellence expected of a luxury fragrance environment.
Sales & Client Experience
- Create and implement effective commercial strategies to achieve and exceed store sales targets and business objectives.
- Drive sales through exceptional client engagement, personalised fragrance consultations, product storytelling, and elevated service.
- Build meaningful and lasting client relationships that encourage loyalty, repeat business, and long-term customer value.
- Ensure consistently exceptional levels of customer satisfaction across every stage of the client journey.
- Handle and resolve customer enquiries and complaints with professionalism, discretion, and a solutions-focused approach.
- Monitor sales performance and identify opportunities to strengthen commercial growth and improve store profitability.
Visual Merchandising & Boutique Presentation
- Maintain impeccable visual merchandising standards that reflect the luxury positioning and heritage of the Arabian Oud brand.
- Ensure the boutique remains elegant, refined, organised, and presented to the highest possible standard.
- Oversee the presentation and positioning of fragrance collections, ensuring products are displayed in accordance with brand guidelines.
- Support launches, seasonal campaigns, promotional activity, and in-store fragrance activations.
- Ensure all areas of the boutique consistently provide a premium and welcoming environment for clients.
Operations & Inventory Management
- Maintain full oversight of store operations, ensuring efficient, organised, and commercially focused day-to-day management.
- Monitor inventory levels and oversee timely stock replenishment to support sales performance and product availability.
- Maintain accurate stock records and ensure effective inventory control across the boutique and back-of-house areas.
- Oversee ordering and replenishment processes while maintaining appropriate stock levels.
- Ensure operational procedures, cash handling, and point-of-sale processes are managed accurately and responsibly.
- Monitor store expenses and support effective cost control to maximise profitability.
- Ensure the store environment, fixtures, equipment, and stock are maintained to an exceptional standard.
Commercial Performance & Reporting
- Analyse sales performance, retail KPIs, and customer trends to identify opportunities for growth and continuous improvement.
- Monitor performance against sales targets and implement appropriate actions to maximise commercial results.
- Support the preparation and management of store budgets, ensuring expenses are carefully monitored and controlled.
- Use commercial insight and sales data to inform store strategies, improve performance, and drive profitability.
- Communicate relevant store performance updates, opportunities, and challenges to senior management.
Brand Leadership
- Champion Arabian Oud's heritage, craftsmanship, and distinctive fragrance identity within the boutique.
- Maintain expert knowledge of Arabian Oud's fragrance collections, ingredients, craftsmanship, and wider industry trends.
- Deliver an authentic and elevated brand experience that reflects the prestige and heritage of the house.
- Represent Arabian Oud with confidence, sophistication, professionalism, and impeccable personal presentation.
- Build strong client relationships and create memorable fragrance experiences that distinguish Arabian Oud within the luxury market.
Compliance & Standards
- Ensure full compliance with company policies, procedures, and operational standards.
- Maintain the highest standards of health, safety, security, and store compliance.
- Ensure pricing, promotions, product presentation, and merchandising remain aligned with company guidelines.
- Protect company assets through robust stock, cash, operational, and security controls.
- Maintain accurate records and ensure all store procedures are completed consistently and effectively.
Key Qualifications
- Minimum 2 years' proven experience as a Store Manager or in a comparable retail management position.
- Previous experience within luxury retail, fragrance, beauty, fashion, or premium customer service environments is highly desirable.
- Proven ability to lead, inspire, coach, and develop a high-performing retail team.
- Demonstrated track record of achieving and exceeding sales targets and commercial objectives.
- Strong commercial awareness with experience analysing sales performance and identifying opportunities for growth.
- Experience managing inventory, stock replenishment, store expenses, and operational costs.
- Strong knowledge and genuine passion for fragrance, beauty, luxury retail, and evolving industry trends.
- Exceptional communication, interpersonal, and customer relationship management skills.
- Professional, polished, and confident approach with a passion for delivering elevated client experiences.
- Proficiency in Microsoft Office and POS systems.
- Flexible approach to working hours, including evenings, weekends, and public holidays, in line with business requirements.
- Diploma of Higher Education or equivalent qualification preferred.
Benefits:
Work Location: In person
