Shift leader Work, Jobs in Treharris, Mty (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
1d
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Continuous improvement
- Cash handling
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
Team Member (Stock)
NEXT —Merthyr Tydfil
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Team Member
NEXT —Merthyr Tydfil
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
12d
Drivers Mate/Assistant
DHL Supply Chain —Ebbw Vale
- £30,984.65 a year
- Monday to Friday
- Maths
- Organisational skills
- Free parking
3d
Short-term Temporary Team Member
NEXT —Merthyr Tydfil
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Production Line Manager
General Dynamics Land Systems UK —Pentrebach
- £43,200 - £54,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Team management
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £18,666 - £28,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader - (Night Shifts) FTC ending May 2028 (Canton)
CAF Rail UK —Cardiff
- £66,000 a year
- Night shift
- Schematics
- Continuous improvement
- Team management
- Annual leave
9d
Bakery Operator - Sourdough
Brace's Bakery Ltd —Newport
- From £12.71 an hour
- Full-time
- Maintenance
- Bakery
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
Recruitment Partner (entry/graduate level)
Hoop Recruitment —Cardiff
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
Father Christmas | Seasonal Temporary Work
Great Grottos Ltd. —Cardiff
- £18 an hour
- Temporary
- No experience needed
- Flexible schedule
Quick apply
Assistant Manager
TK Maxx —Llantrisant
- Full-time
- Team management
- Retail management
- Employee discount
5d
Customer Services Agent
Ecolab Inc. —Caerphilly
- Weekend availability
- Customer service
- Life insurance
1d
Team Leader
Home Bargains —Brynmawr
- £32,032 a year
- Customer service
- Supervising experience
- Mentoring
- Store discount
- Annual leave
Quick apply
12d
Team Leader
Atlas Hotels —Newport
- £13.90 an hour
- Hotel
- Team management
- Guest services
- Employee discount
- Referral programme
Quick apply
9d
Team Member
Hollywoodbowlgroup —Cwmbran
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Customer service
- Employee discount
10d
Retail Shift Manager
Lidl —Ferndale
- £15.45 - £15.95 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
8d
Customer Experience Advisor
LegalAndGeneral —Cardiff
- £24,720 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
3d
Supervisor/Key Holder
CK'S SUPERMARKET —Neath
- £12.71 an hour
- Part-time
- Customer service
- In-person
- Leadership
Quick apply
3d

I want to receive the latest job alerts for shift leader in treharris, mty

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£26,227.50 a year
1 day ago

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Customer interaction
Welsh

Full job description

Please note that there are two vacancies available: one permanent full-time position and one 6-month fixed-term contract. Your application will be considered for both opportunities.

The Role

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

You will be required to work various shifts between the hours of 7am - 7pm, Monday - Sunday.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.

Who we're looking for

Previous experience working in a customer service role.
Experience of using a variety of IT systems.
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.
Familiarity with Microsoft Office software (Including Microsoft Excel).

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Apply Now

Refine Your Search

shift leader jobs in treharris, mty

Customer Experience Advisor

Enforcement Agent - Rhondda

Team Member (Stock)

Team Member

Drivers Mate/Assistant

Short-term Temporary Team Member

Production Line Manager

Customer Service Team Member - Part Time Evenings

Team Leader - (Night Shifts) FTC ending May 2028 (Canton)

Bakery Operator - Sourdough

Recruitment Partner (entry/graduate level)

Father Christmas | Seasonal Temporary Work

Assistant Manager

Customer Services Agent

Team Leader

Team Leader

Team Member

Retail Shift Manager

Customer Experience Advisor

Supervisor/Key Holder

I want to receive the latest job alerts for shift leader in treharris, mty

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected