Application support specialist Work, Jobs in Turnhouse, Edh (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Provenance Researcher - Human Remains Collection (24 Mths FTC)
The Royal College of Surgeons of Edinburgh —Edinburgh
- £30,412 - £38,015 a year
- Call to connect
- Research
- Databases
- Analysis skills
- Annual leave
Quick apply
Customer Service Specialist (Edinburgh)
MotabilityDotNet —Edinburgh
- £34,376 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
2d
Information Governance Support Officer
NHS Scotland —Edinburgh
- £34,544 - £43,039 a year
- Call to connect
- Communication skills
9d
Customer Service Representative
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Support Specialist - Seafood Team
LRQA group —Edinburgh
- Microsoft Outlook
- Travel
- Organisational skills
5d
Business Support Administrator
NHS Scotland —Edinburgh
- £31,537 - £34,303 a year
- Call to connect
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
2d
Health and Wellness Sales Advisor
Boots —Edinburgh
- £13.56 - £15.59 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Computer literacy
- Organisational skills
- Computer skills
Specialist Quality Control
NextPharma GmbH —Livingston
- Full-time
- Microsoft Word
- Computer literacy
- Data analysis skills
Customer Assistant
Lidl —Edinburgh
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
19h
Specialist Mentor (Autism Spectrum Condition) - University of Edinburgh
Clear Links Support Ltd —Edinburgh
- £28 an hour
- Call to connect
- University
- Time management
- Annual leave
- Flexible schedule
Learning Manager
Amazon UK Services Ltd. —Dunfermline
- Full-time
- Bachelor's degree
- Team management
- Psychology
Data Validation Specialist
Addepar —Edinburgh
- Bachelor's degree
- Organisational skills
- AI
Quick apply
Customer Service Advisor
The Wheatley Group —Edinburgh
- £32,458 - £35,620 a year
- Temporary
- Computer literacy
- Communication skills
- Employee assistance programme
10d
Data Acquisition Specialist - External Data (Remote - UK)
IQVIA —Livingston
- Full-time
- Remote
- Computer Science
- English
- Bachelor's degree
- Work from home
Campaigns Lead
Crown Office and Procurator Fiscal Service —Edinburgh
- £49,401 - £59,152 a year
- Full-time
- Presentation skills
- Annual leave
- Employee assistance programme
256705 (LF) - Safe Haven Co-ordinator
NHS Scotland —Edinburgh
- £34,544 - £43,039 a year
- Microsoft Powerpoint
- Microsoft Word
- No degree
8d
Senior Product Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
12d
Support Assistant (Pensions)
Fife Council —Glenrothes
- £26,786.83 - £29,170.80 a year
- Full-time
- Remote
- Computer literacy
- Travel
- Data entry
- Annual leave
- Employee discount
5d

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application support specialist jobs near turnhouse, edh

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

application support specialist jobs in turnhouse, edh

Mobility Support Specialist

Provenance Researcher - Human Remains Collection (24 Mths FTC)

Customer Service Specialist (Edinburgh)

Information Governance Support Officer

Customer Service Representative

Business Support Specialist - Seafood Team

Business Support Administrator

Health and Wellness Sales Advisor

Site Service Specialist - Mail Room Operative FTC

Specialist Quality Control

Customer Assistant

Specialist Mentor (Autism Spectrum Condition) - University of Edinburgh

Learning Manager

Data Validation Specialist

Customer Service Advisor

Data Acquisition Specialist - External Data (Remote - UK)

Campaigns Lead

256705 (LF) - Safe Haven Co-ordinator

Senior Product Manager

Support Assistant (Pensions)

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