Operations associate Work, Jobs in Turnhouse, Edh (with Salaries)

Customer Service Quality Control & Performance Coach
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Salesforce
- Research
Urban Outfitters Sales Associate - Edinburgh, Scotland
Urban Outfitters —Edinburgh
- Part-time
- Customer service
- Merchandising
- Training & development
- Annual leave
- Employee assistance programme
Operations Manager
Raeburn Training —Kirkcaldy
- £35,000 - £48,000 a year
- Full-time
- Continuous improvement
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Visual Lead - Multrees Walk, Edinburgh
ALO —Edinburgh
- Weekend availability
- Team management
- Recruiting
- Leadership
Quick apply
Operations Lead - Multrees Walk, Edinburgh
ALO —Edinburgh
- Weekend availability
- Recruiting
- Leadership
- Communication skills
Quick apply
KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes
Heriot Watt University —Edinburgh
- £34,000 a year
- Full-time
- Data analysis skills
- Master's degree
- University
Operations Associate (Part-Time) - Multrees Walk, Edinburgh
ALO —Edinburgh
- Part-time
- Customer service
Quick apply
10d
Renewable Energy Development Advisor - Associate
Savills —Edinburgh
- Full-time
- Remote
- Business development
- Contracts
- Annual leave
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Dunfermline
- Full-time
- English
- Analysis skills
- Business
9d
Governance & Reporting Associate
JPMorganChase —Edinburgh
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Financial services
Client Services Associate (Graduate)
Seven Investment Management —Edinburgh
- Microsoft Word
- Microsoft Excel
- Writing skills
Product Development and Implementation Senior Associate
Franklin Templeton Investments —Edinburgh
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Assistant Banking Manager, Edinburgh
Hampden Bank —Edinburgh
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
Operations Associate (Full-Time) - Multrees Walk, Edinburgh
ALO —Edinburgh
- Weekend availability
- Customer service
Quick apply
10d
Learning Manager
Amazon UK Services Ltd. —Dunfermline
- Full-time
- Bachelor's degree
- Team management
- Psychology
Associate Director, Operations Transformation, Airline Industry, Operations Industry & Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Business development
- Team management
- Mentoring
Anthropologie Team Leader - Edinburgh, Scotland
Anthropologie —Edinburgh
- Overtime
- Sales
- Customer service
- Merchandising
- Annual leave
- Employee assistance programme
Guest Experience Expert - Casual
Marriott International, Inc —Edinburgh
- £14.25 an hour
- Part-time
- Hotel
- Front desk
- Employee discount
Client Services Associate
Seven Investment Management —Edinburgh
- Microsoft Word
- CRM software
- Writing skills
PLOS Medicine Associate Editor- 12 Month FTC
Public Library of Science —Edinburgh
- £35,000 - £47,000 a year
- Remote
- Doctoral degree
- Communication skills

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Customer Service Quality Control & Performance Coach

JPMorganChase -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

Investment
Pension
Customer service
Stakeholder liaison
Salesforce
Research
Performance management
Analysis skills
Continuous improvement
Partnership building
Professional development mentoring
Training & development
Team motivation leadership
Communication skills

Full job description

JOB DESCRIPTION

JPMorgan Personal Investing, Europe's leading Digital Wealth Manager with over £10 billion Assets Under Management and 300,000+ global investors, operates with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase's digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.

As a Quality Coach in JPMorgan Personal Investing Client Service, you help develop our front-line Client Service Associates through structured, timely coaching and feedback. You review client interactions across phone, chat, and email (both retrospective and real-time) to help ensure clients receive clear, consistent, and high-quality outcomes. You balance client experience priorities with regulatory and operational requirements, using sound judgment and attention to detail. You also contribute to continuous improvement initiatives that strengthen how we coach, deliver service, and grow our business.

Job responsibilities:

Support, motivate and develop our team in delivering an exceptional service standard
Proactively contribute to the review and improvement of coaching frameworks, processes and procedures within the operation
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives
Keep fully up-to-date with training or any enhancements that directly impact how we do our job
Keep informed of and apply any changes to processes, procedures and regulatory change
Achieve the best out of each individual and create a winning environment by regularly providing positive praise and recognition of individual/team success
Work with development plans, owning content and updates that track the learners journey
Manage personal workload and priority items, and ensure timely escalation of key risks/issues to management
Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

Required qualifications, skills and capabilities:

Experience with investments, ISA's and pensions
Experience working with Salesforce
Strong verbal and written communication skills with ability to influence others
Excellent analytical and research skills, detail oriented.
Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties

#ICBCareer #ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

Refine Your Search

operations associate jobs in turnhouse, edh

Customer Service Quality Control & Performance Coach

Urban Outfitters Sales Associate - Edinburgh, Scotland

Operations Manager

Visual Lead - Multrees Walk, Edinburgh

Operations Lead - Multrees Walk, Edinburgh

KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes

Operations Associate (Part-Time) - Multrees Walk, Edinburgh

Renewable Energy Development Advisor - Associate

Operations & Logistics Internship, Amazon Logistics

Governance & Reporting Associate

Client Services Associate (Graduate)

Product Development and Implementation Senior Associate

Assistant Banking Manager, Edinburgh

Operations Associate (Full-Time) - Multrees Walk, Edinburgh

Learning Manager

Associate Director, Operations Transformation, Airline Industry, Operations Industry & Domain Solutions, Technology & Transformation

Anthropologie Team Leader - Edinburgh, Scotland

Guest Experience Expert - Casual

Client Services Associate

PLOS Medicine Associate Editor- 12 Month FTC

I want to receive the latest job alerts for operations associate in turnhouse, edh

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