Deputy General Manager – Marshall Meadows Manor House
Berwick-upon-Tweed | Four-Star Country House Hotel
Are you an experienced hospitality leader looking for a role where you can make a genuine impact?
Do you thrive on delivering exceptional guest experiences, developing high-performing teams, and leading by example?
If so, we'd love to hear from you.
Marshall Meadows Manor House is seeking an ambitious and passionate Deputy General Manager to join our senior leadership team and help shape the future of one of Northumberland's most exciting independent luxury hotels.
Nestled within 12 acres of beautiful grounds overlooking the Northumberland coastline, Marshall Meadows Manor House is a Four Silver AA Star country house hotel, home to our AA Rosette-awarded Restaurant 1782, luxury bedrooms, weddings, private events and unforgettable guest experiences.
Working closely alongside the General Manager, you will play a pivotal role in the day-to-day leadership of the hotel, inspiring our teams, driving operational excellence and ensuring every guest receives the exceptional service that has become synonymous with Marshall Meadows Manor House.
This is an outstanding opportunity for an experienced Operations Manager or existing Deputy General Manager who is ready to take the next step within an ambitious, privately owned business.
What We're Looking For
- Previous senior management experience within a quality hotel, country house hotel or luxury hospitality environment.
- A passionate and inspirational leader who enjoys developing people and creating high-performing teams.
- A hands-on approach with a visible presence throughout the hotel.
- Excellent knowledge of hotel operations including Front Office, Food & Beverage, Housekeeping, Sales and Events.
- A genuine passion for delivering outstanding guest experiences.
- Strong commercial awareness with experience managing departmental performance, wage costs and profitability.
- Excellent communication and organisational skills.
- Confidence to make decisions, solve problems and support colleagues across all departments.
- A proactive attitude with a desire to continually improve standards, systems and guest satisfaction.
What's in It for You?
- A genuine senior leadership opportunity within an award-winning independent hotel.
- Competitive salary of £38,000 - £42,000, depending on experience + Performance Bonus + Excellent Benefits.
- Performance-related bonus opportunities.
- 28 days paid annual leave, including bank holidays.
- Free meals whilst on duty.
- Staff discounts on food, beverage and accommodation.
- Company pension scheme.
- Ongoing professional development and future career progression.
- The opportunity to help shape the future direction of an ambitious and growing hospitality business.
Your Key Responsibilities
- Support the General Manager in the overall leadership and day-to-day operation of the hotel.
- Lead, motivate and develop departmental managers and their teams to achieve exceptional performance.
- Ensure consistently high standards of guest service across every department.
- Drive operational excellence and continuously seek opportunities to improve efficiency and guest satisfaction.
- Monitor financial performance, wage costs and departmental profitability.
- Support recruitment, onboarding, coaching and succession planning across the business.
- Work collaboratively with the Operations Manager, Head Chef and Food & Beverage team to continually enhance the guest dining experience.
- Maintain compliance with all health & safety, licensing and company policies.
- Act as Duty Manager when required, leading the hotel with professionalism and confidence.
- Build strong relationships with guests, colleagues and suppliers, acting as an ambassador for Marshall Meadows Manor House.
Why Marshall Meadows Manor House?
At Marshall Meadows Manor House, we believe our people are our greatest asset.
We are proud to be an independent hotel where great ideas are encouraged, hard work is recognised, and every member of the team has the opportunity to make a real difference.
This is far more than an operational management role. It is an opportunity to become part of a passionate leadership team, influence the future direction of the business, and help create unforgettable experiences for our guests every single day.
If you're an experienced hospitality professional looking for your next challenge, we'd love to hear from you.
Ready to take the next step in your hospitality career?
Apply today and become part of the Marshall Meadows Manor House leadership team.
Job Types: Full-time, Permanent
Pay: £38,000.00-£42,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- On-site parking
Ability to commute/relocate:
- Tweedmouth TD15 1UT: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel & Accommodations Senior Management Occupations: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
