Customer experience associate Work, Jobs in Uckfield Central, Esx (with Salaries)

Call Handler- Contract until 31st October 2026
Focus Group —Shoreham by Sea
- £24,000 - £25,000 a year
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Referral programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Redhill
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Redhill
- £3,800 a month
- Full-time
Quick apply
Retail Associate
Homesense —Royal Tunbridge Wells
- Part-time
- Customer service
- No experience needed
- Employee discount
CX Team Member
Foot Locker —Brighton
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Graduate Business Intelligence Analyst
Focus Group —Shoreham by Sea
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
Quick apply
3d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Store Associate (23596)
Barnardo's —Burgess Hill
- £13.45 an hour
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
9d
Sales Associate - Gatwick North (Full Time)
Hugo Boss —Gatwick Airport
- Full-time
- CRM software
- Communication skills
10d
Sales Associate
Sunglass Hut —Brighton
- Customer service
6d
General Assistant
Restaurant Associates —Burgess Hill
- £13.45 an hour
- Full-time
- Serving
- Customer service
- Cleaning
- Employee discount
Sales Associate
Ernest Jones —Royal Tunbridge Wells
- £12.71 an hour
- Part-time
- Customer service
- Employee discount
8d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Crawley
- Full-time
- English
- Analysis skills
- Business
10d
Retail Associate
TK Maxx —Horsham
- Part-time
- Customer service
- No experience needed
- Employee discount
9d
Temporary Associate
TK Maxx —Horsham
- Part-time
- Customer service
- No experience needed
- Employee discount
14h
Sales Support Associate.
EAO AG —Burgess Hill
- Microsoft Word
- CRM software
- Microsoft Excel
13d
Warehouse Associate (PT)
Deliveroo —Brighton
- £13.25 an hour
- Full-time
- Warehouse experience
- Leadership
- Communication skills
Loss Prevention Officer
TK Maxx —Royal Tunbridge Wells
- Full-time
- Conflict management
- Employee assistance programme
- Employee discount
Food Service Assistant
Restaurant Associates —Brighton
- £13.45 an hour
- Part-time
- Customer service
- Food service experience
- Cash handling
10d
Client Services Associate Project Manager Packaging
Thermo Fisher Scientific —Horsham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
4d

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Call Handler- Contract until 31st October 2026

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
£24,000 - £25,000 a year

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Case record updates
Numeracy
Continuous improvement
Data entry
Customer support
Customer interaction
Communication skills

Full job description

We’re Hiring – Call Handler- Contract until 31st October 2026

Salary – Up to £25,000

Location – Shoreham-by-Sea

(Internal Job Level Reference : Associate )

Key Benefits:

Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Give Back: Enjoy paid volunteering days to support causes you care about.
Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers.

Key Responsibilities:

Handle incoming customer queries via phone calls. Ensure timely responses in accordance with agreed targets and personal performance goals.
Accurately diagnose and log customer issues. Escalate cases, ensuring proper follow up until resolution.
Maintain and update cases in line with company protocols, ensuring outstanding cases are managed according to established guidelines.
Ensure cases are escalated to the next support level with sufficient time remaining under the agreed Service Level Agreements (SLAs).
Adhere to and contribute towards the company’s quality systems and processes, ensuring they are consistently maintained. Actively promote best practices and continuous service improvement within the team.

Skills & Experience:

Strong customer service orientation with excellent telephone manner and communication skills.
Proven ability to follow processes and build trust with customers through clear and reassuring communication.
Ability to remain calm and composed during challenging situations, instilling confidence in customers while resolving their issues.
Quickly gather relevant information, analyse issues, and take timely action to resolve customer queries.
Goal-oriented, capable of managing multiple tasks and escalations while maintaining high standards of customer service. Accurate in numeracy, written communication, and data entry.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

customer experience associate jobs in uckfield central, esx

Call Handler- Contract until 31st October 2026

JUNIOR SALES ADVISOR

JUNIOR SALES CONSULTANT

Retail Associate

CX Team Member

Graduate Business Intelligence Analyst

MSP 3rd Line Service Desk Technician

Store Associate (23596)

Sales Associate - Gatwick North (Full Time)

Sales Associate

General Assistant

Sales Associate

Operations & Logistics Internship, Amazon Logistics

Retail Associate

Temporary Associate

Sales Support Associate.

Warehouse Associate (PT)

Loss Prevention Officer

Food Service Assistant

Client Services Associate Project Manager Packaging

I want to receive the latest job alerts for customer experience associate in uckfield central, esx

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