Application support analyst Work, Jobs in United Kingdom (with Salaries)

Customer Support Analyst
RLDatix —Remote
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
2d
IT Test Analyst
ISS Facility Services —Remote
- Remote
- Analysis skills
- Communication skills
Quick apply
Application Support Consultant - SQL
RLDatix —Remote
- Remote
- Employee assistance programme
Data Analyst (Impact focus)
Young Lives vs Cancer —Remote
- £33,643 - £35,577 a year
- Full-time
- Remote
- Analysis skills
- Communication skills
- Analytics
- Annual leave
7d
Service Desk Team Lead
J.D. Power —Remote
- Full-time
- Remote
- Computer Science
- Analysis skills
- Continuous improvement
IT Support Analyst
APPA IT Solutions Ltd —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- AI
- Work from home
- Sick pay
Quick apply
3d
Business Analyst - 18 month FTC
Noble Foods Limited —Field Based
- Hybrid work
- Agile
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
QA Analyst
Clue Software —Bristol
- Up to £50,000 a year
- Hybrid work
- Communication skills
- Time management
Staff AI Product Analyst, Product Management | UK | Remote
Grafana Labs —Remote
- £91,755 - £110,106 a year
- Remote
- SQL
- AI
- Communication skills
- Annual leave
Remote Insurance Software Support & Configuration Analyst (Ex-Underwriters or Insurance Brokers)
SchemeServe —Remote
- £28,000 - £32,000 a year
- Full-time
- Remote
- Microsoft Word
- In-person
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
Insider Risk Analyst (Remote, GBR)
CrowdStrike —Remote
- Full-time
- Remote
- Analysis skills
- Presentation skills
- AI
10d
Business Systems Analyst
Anthropic —London
- £130,000 - £165,000 a year
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Flexible schedule
6d
Reporting Analyst
Alzheimer's Society —Remote
- £39,866 - £44,295 a year
- Remote
- Data analysis skills
- Agile
- Communication skills
18h
Business Analyst
Zaizi —London
- £70,000 - £85,000 a year
- Hybrid work
- Continuous improvement
- APIs
- Annual leave
- Work from home
Quick apply
Graduate Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Junior Test Analyst
Almac Group —Loughborough
- Full-time
- School
Associate Support Analyst
RLDatix —Remote
- Hybrid work
- Bachelor's degree
- Product management
- Travel
- Employee assistance programme
Junior Cyber Risk and Assurance Analyst
Bank of England —London
- Full-time
- English
- Analysis skills
- Presentation skills
- Annual leave
6d

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Customer Support Analyst

RLDatix -
Remote

Apply Now

Job details

2 days ago

Benefits

Annual leave

Qualifications

Technical troubleshooting
Case note recording
Case record updates
Analysis skills
Continuous improvement
Technical support incident logging
Technical writing
Customer support
Customer interaction
Help desk

Full job description

Customer Support Analyst

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Job Description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a North America based Customer Support Analyst to join our Customer Support team, so that we can provide strong technical expertise to resolve customer issues across the full support experience, ensuring swift and effective solutions. The Customer Support Analyst will apply strong analytical skills, deliver concise technical guidance, and contribute to continuous process improvements that enhance both team performance and customer satisfaction.

How You’ll Spend Your Time

Manage customer issues from initial contact through resolution, delivering clear communication, timely follow-up, and a positive customer experience.

Troubleshoot and resolve technical issues using structured troubleshooting, product knowledge, support tools, knowledge base resources, and established procedures

Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases

Capture suspected defects, recurring issues, troubleshooting steps, and solution paths so they can be reviewed, escalated, reused, and used to support team knowledge sharing

Recognize customer impact, urgency, and escalation triggers, then coordinate escalation handoffs by sharing clear case details, troubleshooting history, customer context and recommended next steps

What Kind of Things We’re Most Interested in You Having

Previous experience in a customer support role for a software company, ideally within healthcare

Proven success communicating effectively with customers

Strong troubleshooting and problem-solving skills

Sincere interest in learning new technologies, support tools, AI-enabled capabilities, and product functionality

A knack for working collaboratively within a fast-paced, customer-centric environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

Apply Now

Refine Your Search

application support analyst jobs in united kingdom

Customer Support Analyst

IT Test Analyst

Application Support Consultant - SQL

Data Analyst (Impact focus)

Service Desk Team Lead

IT Support Analyst

Business Analyst - 18 month FTC

Support Analyst

QA Analyst

Staff AI Product Analyst, Product Management | UK | Remote

Remote Insurance Software Support & Configuration Analyst (Ex-Underwriters or Insurance Brokers)

Application Support Analyst

Insider Risk Analyst (Remote, GBR)

Business Systems Analyst

Reporting Analyst

Business Analyst

Graduate Technical Business Analyst, Birmingham

Junior Test Analyst

Associate Support Analyst

Junior Cyber Risk and Assurance Analyst

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