Document controller Work, Jobs in United Kingdom (with Salaries)

Customer Information Controller
Northern Trains —Manchester
- £46,688 a year
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
1d
Project Coordinator
Avove —Derby
- £33,000 - £45,000 a year
- Full-time
- Construction experience
- Communication skills
- Employee assistance programme
Quick apply
Document Controller
ASSYSTEM —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- SharePoint
- Work from home
Quick apply
Document Controller
AECOM —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- Typing
Document Controller
Ayesa —London
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Document Controller
Storm Aviation —Prestwick
- Full-time
- Computer literacy
- Microsoft Office
- Annual leave
- Life insurance
Document Control Administrator
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
12d
Document Controller
Transmission Engineering Services Limited —Hebburn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Gym membership
- Sick pay
Quick apply
11d
Site Document Controller
Omexom UK —Scotland
- Computer literacy
- Quality control
- Computer skills
Document Controller
Arcadis —London
- Continuous improvement
- Organisational skills
- SharePoint
18h
Junior Document Controller - Glasgow
Altrad —Glasgow
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Quick apply
Document Controller
Omexom UK —Scotland
- Computer literacy
- Administrative experience
- Continuous improvement
Document Control/Scanning Team Lead
Xerox —Yeovil
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Project Aconex Administrator
Avondale Construction Ltd —London
- £17.50 an hour
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
8d
Document Control Assistant - T&D (Birmingham, UK)
Burns & McDonnell —Birmingham
- Full-time
- Microsoft Word
- Analysis skills
- Bachelor's degree
Information / Document Controller – Chelmsford (Hybrid Remote) - £30k
Ada Meher —Chelmsford
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Flexitime
- Work from home
Quick apply
Project Support - Dartford
Semperian Group —Dartford
- Up to £41,000 a year
- Full-time
- Microsoft Word
- Hospital
- Data entry
- Annual leave
Document Controller
Populous —London
- Weekend availability
- Hybrid work
- Communication skills
- Employee discount
Document Controller
Babcock International —Warrington
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Document Control Specialist
Borr Drilling —Aberdeen
- Full-time
- Organisational skills
- SharePoint
- Communication skills

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Customer Information Controller

Northern Trains -
Manchester

Apply Now

Job details

£46,688 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Computer literacy
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Information Controller

BUSINESS FUNCTION: Control
SALARY: £46,688 (Please note your salary will be 90% whilst you are in your training period)
ROLE TYPE: On site
HOURS: 42 Hours (On a rolling shift pattern)
LOCATION: Manchester

This is a talent pool advert for a potential vacancy within the year.

As part of our Control team at Northern, you’d be right at the centre of keeping the North moving. When something unexpected happens on the network, whether planned engineering work or a sudden disruption, you’re the calm voice that helps people understand what’s going on and what their options are. It’s a role that blends quick thinking with genuine care for customers, making sure every message you share is clear, accurate and helpful.

People come to Northern for trains they can rely on, but they stay because of the people who make those journeys feel supported, even on the tricky days. If you enjoy solving problems in the moment and communicating with clarity and confidence, you’ll feel right at home here.

What you’ll be doing

You’ll help keep customers and colleagues up to date in real time, using a range of systems to monitor our services and share information as things change. Your day could involve:

Keeping track of train services through our digital systems and making sure any disruption is communicated quickly to the right people.
Sending clear, real-time updates to customers, colleagues and partner organisations, including the reasons for delays or service changes.
Working with the Customer Services Controller to arrange alternative transport when needed, and supporting planned and unplanned rail replacement activity.
Updating local public address systems (LLPA) and customer information screens (CIS) so stations reflect the latest timetable or disruption changes.
Providing manual announcements when the situation calls for it.
Responding to requests for help through help points when required to support our Customer Experience Centre.
Supporting conductors and station teams with customer service queries, including assisting with procedures linked to our Customer Promises and Northern's Accessible Travel Policy.
Recording key events accurately in the daily log.

About you

You’re someone who brings a calm, reassuring presence to fast-paced situations. You communicate clearly with people from all backgrounds and you’re comfortable balancing empathy with practicality when customers need support.

A few things you’ll bring:

Strong interpersonal and communication skills.
You’re comfortable using computers and can quickly learn to use different systems at the same time
A proactive approach and a natural instinct to help others.
An understanding of what good customer service looks like, especially during disruption.
If you also have knowledge of passenger train operations, incident management, the geography of our network or our policies on connections and alternative transport, that’s a bonus, but it’s not essential.

What’s in it for you?

At Northern, we don’t just value our people – we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B, we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

document controller jobs in united kingdom

Customer Information Controller

Project Coordinator

Document Controller

Document Controller

Document Controller

Document Controller

Document Control Administrator

Document Controller

Site Document Controller

Document Controller

Junior Document Controller - Glasgow

Document Controller

Document Control/Scanning Team Lead

Project Aconex Administrator

Document Control Assistant - T&D (Birmingham, UK)

Information / Document Controller – Chelmsford (Hybrid Remote) - £30k

Project Support - Dartford

Document Controller

Document Controller

Document Control Specialist

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