Help desk lead Work, Jobs in United Kingdom (with Salaries)

IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
10d
Remote Sensing / Computer Vision Specialist
TreeStock Ltd —Sheffield
- £28,000 - £45,000 a year
- Full-time
- Hybrid work
- Project management
- JavaScript
- Communication skills
- Flexitime
- Work from home
Quick apply
6h
Head of Deal Desk - International
Anthropic —London
- £285,000 a year
- Hybrid work
- Bachelor's degree
- AI
- Communication skills
- Flexible schedule
5h
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Help Desk Supervisor – Facilities Management
Hackney Borough Council —Hackney
- £55,353 - £57,495 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
Service Desk Engineer (Weekend)
Charles Square —Remote
- Up to £40,000 a year
- Weekend availability
- Remote
- Azure
- Agile
- IT
- Annual leave
- Gym membership
Quick apply
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Associate Director, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector
Deloitte —Aberdeen
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
IT Service Desk Lead
Social Work England —Sheffield
- £38,898 - £41,211 a year
- Full-time
- Hybrid work
- Team management
- IT
- Communication skills
- Annual leave
- Life insurance
11h
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Interim Data Availability Lead
ERM Group —London
- Weekend availability
- SQL
- No degree
- Computer networking
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
4d
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Scripting
- Communication skills
13d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Senior Consultant or Manager, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector
Deloitte —Aberdeen
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Scripting
- Communication skills
14d
Technology Services Lead
Bank of America —London
- Full-time
- Analysis skills
- Scripting
- Linux
- Employee assistance programme
Senior Deal Desk Analyst
DoiT —Remote
- Full-time
- Remote
- Azure
- AWS
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
11d

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IT Service Desk Lead

Samiro Search
London

Quick apply

Job details

Full-time
From £40,000 a year
10 days ago

Qualifications

Azure
Customer service
IT support
Mentoring
Organisational skills
IT
Leadership
Communication skills
Active Directory

Full job description

Job Overview

IT Service Desk Team Lead

Location: London (Hybrid – 3 days office-based)
Salary: £40,000 per annum (dependent on experience, with flexibility for the right candidate)

About the Role:

We are looking for an experienced and motivated IT Service Desk Team Leader to join our team. This is a hands-on role combining technical support with the opportunity to take ownership of the Service Desk function and develop into a leadership position. The successful candidate will have strong experience within an IT support environment, with excellent knowledge of Microsoft 365, Azure and general IT infrastructure. While previous team leadership experience would be beneficial, we are also open to considering a strong Senior Service Desk Engineer or IT Support professional who has the ambition and drive to step into a leadership role. You will play a key role in supporting the Service Desk team, ensuring excellent service delivery, resolving technical issues and helping to improve processes across the IT function.

Key Responsibilities

Support the day-to-day running of the IT Service Desk and help ensure effective service delivery.
Act as a point of contact for technical escalations and customer queries.
Provide hands-on technical support across Microsoft 365, Azure, Active Directory and Windows environments.
Manage and prioritise service desk tickets, ensuring issues are resolved efficiently.
Support user administration, access management and troubleshooting of hardware, software and systems.
Assist with onboarding and training of new employees.
Work closely with colleagues to share knowledge and improve processes.
Support IT projects, system improvements and operational activities.
Liaise with customers, suppliers and external agencies when required.

Skills & Experience Required

Previous experience working within an IT Service Desk, Helpdesk, Technical Support or IT Operations environment.
Strong technical knowledge of Microsoft 365 and Azure.
Experience with Active Directory / Entra ID and Windows environments.
Good understanding of IT troubleshooting, systems and infrastructure.
Excellent communication and customer service skills.
Strong organisational skills with the ability to manage priorities.
A proactive approach with the ability to take ownership of issues.
A desire and ambition to develop leadership skills and take on increased responsibility.

Desirable Experience

Previous experience mentoring, supporting or guiding colleagues.
Experience within an MSP or customer-focused IT environment.
Exposure to server administration, networking or IT projects.

Pay: From £40,000.00 per year

Experience:

MSP: 1 year (preferred)

Work Location: Hybrid remote in London EC4N

Quick apply

Refine Your Search

help desk lead jobs in united kingdom

IT Service Desk Lead

Remote Sensing / Computer Vision Specialist

Head of Deal Desk - International

Lead Service Desk Analyst

Help Desk Supervisor – Facilities Management

Service Desk Engineer (Weekend)

Service Desk Team Leader

Associate Director, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector

IT Service Desk Lead

Service Desk Team Leader

Interim Data Availability Lead

Service Desk Team Leader

Service Desk Analyst

Modern Workplace - Digital Experience Lead

IT Service Desk Manager

Senior Consultant or Manager, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector

Modern Workplace - Digital Experience Lead

Technology Services Lead

Senior Deal Desk Analyst

IT Helpdesk Team Lead

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