Special events manager Work, Jobs in United Kingdom (with Salaries)

Meetings & Special Events Manager (The St. Regis Bermuda Resort)
Marriott International, Inc —Saint George's
- Full-time
- Customer service
- Hotel
- Resort
3d
Senior Director - Corporate Events (Europe)
Veeva Systems —Remote
- Full-time
- Remote
- Travel
- In-person
- Communication skills
- Work from home
4d
Assistant Conference and Events Manager
The Celtic Collection —Newport
- £35,963 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Employee discount
Chargé(e) de partenariats/Partnership Officer - France (7385)
Save the Children —Remote
- £45,659 a year
- Full-time
- Remote
- English
- Annual leave
- Employee assistance programme
5d
Events Manager, CEO Advisory - EMESA (Temporary)
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- English
Meetings and Events Operations Manager
FAIRMONT —Knutsford
- Full-time
- Hospitality
- English
- Hotel
Quick apply
Events Assistant Floor Manager
Searcys —London
- £40,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
3d
Banqueting & Events Manager
Manor House Country Hotel —Enniskillen
- Weekend availability
- Hotel
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Assistant Groups and Events Manager
MERCURE —London
- Full-time
- Bar
- Management
- Hotel
Quick apply
Meetings and Special Events Executive
Marriott International, Inc —Grand Cayman
- Weekend availability
- English
- Hotel
- Analysis skills
Events Manager
Searcys —London
- £36,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Team Manager, Sports & Events
BCD Travel —Fleet
- Hybrid work
- Hospitality
- Data entry
- Organisational skills
Wedding and Events Manager
Longbow Bars & Restaurants Ltd - The Maynard, Grindleford —Grindleford
- Up to £35,500 a year
- Part-time
- Bachelor's degree
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Content and Special Projects Manager
Google —London
- English
- Bachelor's degree
- No degree
12d
Senior Events Manager
The Dorchester —London
- Customer service
- English
- Hotel
- Employee discount
- Referral programme
Assistant Events Manager
Cliveden House —Maidenhead
- Full-time
- Hotel
- School
- Annual leave
- Employee assistance programme
Quick apply
Weddings and Events Manager
Chatham Historic Dockyard Trust —Chatham
- £28,000 - £32,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
Senior Sales Manager - Special Events
Oak View Group —Manchester
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- In-person
- Communication skills
- Employee assistance programme
- Sick pay
Conference and Events Sales Manager
DoubleTree by Hilton Manchester Airport —Manchester
- £36,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Free parking
- Employee discount
Quick apply
8d
Senior PR, Events and Influencer Manager (UK/EU)
Kayali —London
- Project management
- Travel
- Marketing
- Employee discount
Quick apply

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Meetings & Special Events Manager (The St. Regis Bermuda Resort)

Marriott International, Inc -
Saint George's

Apply Now

Job details

Full-time
3 days ago

Qualifications

Customer service
Events management

Full job description

Additional Information
Job Number26091206
Job CategoryEvent Management
Location34 Coot Pond Road, St George's, Bermuda, Bermuda, GE 03
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

This role is responsible for preparing all event documentation and coordinates with Sales, property departments and customers to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

Greets customer during the event phase and hands over to the Event Operations team for the execution of details.

Adheres to all standards, policies, and procedures.

Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Manages group room blocks and meeting space for average to large-sized assigned groups.

Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.

Uses his/her judgment to integrate current trends in event management and event design.

Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

Participates in customer site inspections and assists with the sales process as necessary.

Performs other duties as assigned to meet business needs.

Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Empowers employees to provide excellent customer service.

Sets a positive example for guest relations.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Makes presence known to customer at all times during this process.

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

Follows up with customer post-event.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Interacts with guests to obtain feedback on product quality and service levels.

Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.

Up-sells products and services throughout the event process.

Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with employees.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Assists in the development and implementation of corrective action plans.

Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

Works with the property staff and customers to address operational challenges associated with his/her group.

Performs other duties as assigned to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

special events manager jobs in united kingdom

Meetings & Special Events Manager (The St. Regis Bermuda Resort)

Senior Director - Corporate Events (Europe)

Assistant Conference and Events Manager

Chargé(e) de partenariats/Partnership Officer - France (7385)

Events Manager, CEO Advisory - EMESA (Temporary)

Meetings and Events Operations Manager

Events Assistant Floor Manager

Banqueting & Events Manager

Assistant Groups and Events Manager

Meetings and Special Events Executive

Events Manager

Team Manager, Sports & Events

Wedding and Events Manager

Content and Special Projects Manager

Senior Events Manager

Assistant Events Manager

Weddings and Events Manager

Senior Sales Manager - Special Events

Conference and Events Sales Manager

Senior PR, Events and Influencer Manager (UK/EU)

I want to receive the latest job alerts for special events manager in united kingdom

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