Line service desk Work, Jobs in Upper Slaughter, Gls (with Salaries)

IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
4d
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
4d
Service Desk Advisor - Weekends
Trust Systems —Cirencester
- £28,000 - £29,000 a year
- Weekend availability
- English
- Windows
- Driving
- Free parking
- Work from home
Quick apply
12h
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Memorial Advisor
WesterleighGroup —Pershore
- From £26,842 a year
- Weekend availability
- Sales
- IT
- Free parking
- Employee discount
11d
IT Services Engineer
National Star —Cheltenham
- £27,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Receptionist - Soho Farmhouse
Soho House & Co. —Chipping Norton
- £15.50 an hour
- Hospitality
- Front desk
- Leadership
- Employee discount
Quick apply
Helpdesk Operator
Sodexo —Swindon
- £27,797.64 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
4d
Web Executive
Bibby Financial Services —Banbury
- £40,000 - £45,000 a year
- Full-time
- Management
- Financial services
- Gym membership
Quick apply
Planning Enforcement Officer
Gloucestershire County Council —Gloucester
- £37,280 - £39,862 a year
- English
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Second Line Technician (ITMS)
Onecom —Swindon
- Monday to Friday
- SharePoint
- In-person
- Communication skills
- Employee discount
Quick apply
Rostering and Administration Co-ordinator, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee discount
23h
HERITAGE AND SENIOR HERITAGE CONSULTANTS (Landscape and Conservation Management)
Cotswold Archaeology —Cirencester
- £35,665 - £54,740 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
14d
Head of Technical Operations & Infrastructure, Band 8c
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £79,504 - £91,609 a year
- Full-time
- Patient care
- Organisational skills
- Annual leave
- Employee discount
Cleaner
Gloucestershire County Council —Gloucester
- £24,796 a year
- English
- Annual leave
- Employee assistance programme
Head of Digital Health, Band 8c
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £79,504 - £91,609 a year
- Full-time
- Organisational skills
- Annual leave
- Employee discount
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
Team Leader - Democratic & Electoral Services (Maternity Cover)
Gloucestershire County Council —Gloucester
- £41,771 - £46,142 a year
- English
- IT
- Communication skills
- Annual leave
- Employee assistance programme
8d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
14h

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IT Service Desk Agent

Royal Shakespeare Company -
Stratford-upon-Avon

Apply Now

Job details

Permanent | Full-time
£26,000 a year
4 days ago

Qualifications

Customer service
Administrative experience
IT support
Organisational skills
IT
Communication skills

Full job description

Do you have experience in IT support or customer service? Are you organised, with good administration skills? Are you looking for a busy and varied role in a multi-sited, supportive and exciting environment?

We are looking for an IT Service Desk Agent to act as the first point of contact for day-to-day IT support making sure colleagues across the RSC can work effectively, confidently and with minimal disruption. Working in a busy, multi-sited and complex environment you will coordinate incoming service requests, support starters and leavers, manage equipment allocation and keep accurate records and stock information.

This role is suitable for someone with relevant experience in either IT support or in another area where customer service and service management is critical; it could also work for college/university leavers with good administrative and organisational skills and an interest in IT. As technology evolves so quickly, we are looking for people with a flexible and adaptable approach, as well as an aptitude to learn and develop.

Reporting to the IT Services and Support Manager key areas of responsibility include (please see the Role Profile for the comprehensive list):

Providing first-line support to colleagues in person, at the IT Hub and across RSC sites and through the IT Service Desk
Delivering support in a helpful, calm and professional way
Resolving requests and routing more complex issues to the appropriate specialist
Maintaining an organised, tidy and welcoming IT Hub and working environment
Monitoring stock levels and helping to manage supplies of IT kit
Routine technical support to include password rests and installing approved software and assisting with device set up and user support.

To be suitable for this role, it is essential that you have:

Strong communication and customer service skills with the ability to explain technical issues in plain language
Working knowledge of Windows 11 and Microsoft 365
Persistence and sound judgement to follow issues through to resolution or escalate them appropriately
Confident working with a wide range of colleagues based at various sites across the organisation.
A reliable, proactive and approach, with the confidence to manage routine tasks independently.

This is a full-time, permanent position based on-site in Stratford-upon-Avon. You will be working 35 hours per week, Monday to Friday.

The RSC has a huge range of activities to support work on-stage and off-stage, all of which use IT, which makes it a varied place to work and be exposed to a range of technology in an exciting and unique environment. You will be assisting colleagues across the whole of the RSC, including those who are remote or working internationally, those on any of our sites across Stratford-upon-Avon and our London office. A typical day might be fixing IT issues, moving tickets along the Helpdesk swiftly, helping to set up video links and presentations, or routine maintenance and replacement of computers. One thing is for sure, no two days will ever be the same!

Application Process

All applications should be made online using the RSC website. If you need any assistance when applying, please email [email protected]

The interviews will be in-person during early August.

About the RSC

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work. We welcome candidates who will support and advocate the RSC's environmental objectives continuing to improve our sustainability work and actions both on and off stage.

The Royal Shakespeare Company (no. 212481) is a registered charity.

Apply Now

Refine Your Search

line service desk jobs in upper slaughter, gls

IT Service Desk Agent

IT Support Administrator - Second Tier

Service Desk Advisor - Weekends

1st Line Engineer

Memorial Advisor

IT Services Engineer

IT Service Desk Manager

Receptionist - Soho Farmhouse

Helpdesk Operator

Web Executive

Planning Enforcement Officer

Second Line Technician (ITMS)

Rostering and Administration Co-ordinator, Band 4

HERITAGE AND SENIOR HERITAGE CONSULTANTS (Landscape and Conservation Management)

Head of Technical Operations & Infrastructure, Band 8c

Cleaner

Head of Digital Health, Band 8c

Project Coordinator

Team Leader - Democratic & Electoral Services (Maternity Cover)

Technical Support Engineer

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