Technical support engineer Work, Jobs in Uppingham, Lec (with Salaries)

Technical Support Engineer - Stamford, UK
Avtron Power Solutions LLC —Stamford
- From £40,000 a year
- Overtime
- Continuous improvement
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
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Technical Support Engineer
Sugabyte —Peterborough
- £20,000 - £30,000 a year
- CRM software
- Writing skills
- English
Technical Services Engineer
Dr. Martens —Wollaston
- Full-time
- Hybrid work
- Bar
- Analysis skills
- Organisational skills
- Annual leave
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Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Mechanical knowledge
- Employee discount

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Technical Support Engineer - Stamford, UK

Avtron Power Solutions LLC
Stamford

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Job details

Full-time
From £40,000 a year

Benefits

Employee assistance programme
Employee discount

Qualifications

Driving Licence
Machinery breakdown fault-finding
Health and safety method statements
Internal department liaison
Microsoft Office Suite
ISO 9001
Electrical fault diagnosis
Continuous improvement
Technical support incident logging
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills
Planned maintenance
Help desk

Full job description

Salary: Minimum £40,000 depending on experience

Benefits:
28 days holiday+ Bank Holidays
Holiday buying scheme up to 5 additional days
Employee Assistance Programme
Employee Discounts Programme
38 hour working week over 4.5 days
Overtime

BACKGROUND TO THE COMPANY
Avtron is the global leader is power test equipment and specialises in the manufacture of Dynamometers and Load Banks. We are experienced in working with, and satisfying, multi-national organizations, utilities, and government departments, as well as specialist companies involved in mission critical, OEM, service, plant hire and power generation. Customer service always takes top priority. We are always available to talk to our customers, sharing our experience on all aspects of testing and test equipment, both before delivery and at any time in the years to follow. There are no limits, and no detail is too small to warrant our interest and help. Our own purpose-built factory is well equipped with modern computer-aided design and manufacturing facilities. We are enthusiastic, highly skilled and have in place the necessary management and ISO9001 quality systems to ensure that we meet our customers' needs, right first time, on time, every time.

Main Purpose of the Job
Working with the Technical Support team to ensure customers enjoy the highest level of support and service throughout the lifetime of their product.
Key Responsibilities
Providing direct customer and technical support for all Load bank and Dynamometer products supplied through the Avtron facility. Support is provided by telephone, email, remote connection or on site, dependent on each individual case.

Ensure that warranty claims are dealt with in a timely manner and to the satisfaction of both the customer and the company.
Electro and mechanical repair and testing of systems down to component level.
Commissioning, testing, training, and routine planned maintenance at customer sites worldwide. Travel will often be at short notice, generally for periods no longer than one week however flexibility around longer durations and weekend working are required.
Produce Risk Assessment and Method Statement documentation and ensure these are followed and evaluated where necessary to maintain the safest working practices at all times.
Ensure response and resolution dates are met in accordance with the Company’s quality systems and agreed SLA’s.
Generate reports, commissioning documents, fault analysis and certification following repairs and maintenance work.
Use SAP B1 system to log service call details, fault codes and resolutions from initial contact to final resolution.
Contribute and prepare service/warranty trend analysis.
Liaise with Sales department for preparing all necessary service quotations.
Liaise with Design, Production and Sales departments to aid in the continuous improvement of products and inform where future sales opportunities may be present.
Ensure all Statutory and Corporate Health and Safety, Environmental, Quality System and International Trade Compliance procedures are followed, and requirements are met.
Maintain Company standards, behaving in an ethical and professional manner in all business activities.

Qualifications

Minimum ONC or equivalent Electrical Engineering.
5+ years’ experience in a service role including worldwide travel is desirable but not a requirement
Preferably undergone formal training, such as a structured apprenticeship

Proven Skills

Proven track record in the support and repair of industrial control systems
Solid organizational and interpersonal skills.
Excellent writing, communication, and presentational skills
IT skills including MS Office and SAP or equivalent.
Valid passport and Full UK Driving License

General Statement
The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside an employee’s normal line of work.

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technical support engineer jobs in uppingham, lec

Technical Support Engineer - Stamford, UK

Help Desk Engineer

Support Engineer 2nd Line