The Head of Site Operations is accountable for leading and managing site operations services across The Hillingdon Hospital, including the Hillingdon and Mount Vernon sites.
The post holder will provide strategic leadership for Site Operations, coordinating activity, resolving operational issues, and working closely with senior and executive colleagues, internally and externally, to deliver key Trust objectives, including patient access standards and safe discharge to the community.
The post holder will lead the management of site pressures, respond to operational challenges, and identify and implement process improvements to strengthen site management.
The post holder will be responsible and accountable for delivering financial, quality, performance, workforce and productivity targets.
The Head of Site Operations will horizon scan and develop actions and mitigations for external changes.
The Head of Site Operations will support Trust-wide improvement initiatives, contribute to quality priorities, provide clinical advice for Emergency Preparedness, Resilience and Response, and support the integrated site clearance plan and redevelopment programme.
The post holder will be accountable for delivering the actions and outcomes relevant to their portfolio.
The post holder will embody the Trust’s CARES values, demonstrate commitment to the Trust’s core strategies, ambitions and goals, and place patients at the heart of everything they do.
1. Strategic and Operational Leadership
Lead site operations across hospital sites, ensuring effective patient flow, capacity management and resolution of operational pressures.
2. Performance, Quality and Governance
Accountable for delivery of financial, performance, workforce and quality targets.
Ensure compliance with regulatory standards (e.g. CQC, national reporting) and maintain robust assurance systems.
Oversee monitoring, reporting and escalation of KPIs, risks, incidents and complaints.
3. Patient Flow and Discharge
Provide assurance that admission and discharge processes deliver high-quality, patient-centred care.
4. Workforce Leadership and Culture
Lead, develop and performance manage multidisciplinary site teams, including Clinical Site Practitioners
5. System and Partnership Working
Represent the Trust at system level and contribute to integrated care and discharge planning.
6. Emergency Preparedness and Site Management
Lead Emergency Preparedness, Resilience and Response (EPRR) for the site and participate in the on-call rota.
7. Financial and Resource Management
Manage delegated budgets and contribute to financial balance, productivity and cost improvement programmes.
8. Continuous Improvement and Innovation
Lead and support quality improvement initiatives and service redesign to enhance patient outcomes and efficiency.
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Please note : Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.
Lead site operations: Oversee day-to-day hospital flow, capacity and escalation management across sites.
Ensure performance delivery: Achieve financial, workforce, quality and operational targets within agreed plans.
Manage patient flow and discharge: Maintain safe, effective admission, transfer and discharge processes.
Provide senior leadership: Lead and develop site teams, including performance management and workforce planning.
Lead emergency preparedness: Provide EPRR leadership and participate in on-call/incident management.
Manage resources and budgets: Oversee budgets, productivity and cost improvement initiatives.
Drive improvement and innovation: Lead service improvement, quality initiatives and adoption of best practice.
Please refer to job description and person specification for further details.
