Role Purpose
The purpose of the Product Training Consultant role is to deliver world-class product training to Evac+Chair International (ECI) customers, in accordance with ECI's approved Standard Operating Procedures (SOPs), ensuring a consistent, high-quality learning experience every time.
The Product Training Consultant is responsible for delivering engaging, informative and professional training courses that equip delegates with the knowledge, practical skills and confidence to safely and effectively use Evac+Chair products. Through exceptional delivery, they will build delegate competence, ensuring participants successfully achieve the required learning outcomes while promoting safe evacuation practices.
They will possess an excellent working knowledge of ECI's product portfolio, together with a thorough understanding of the legislation, standards and guidance relevant to the sectors in which our customers operate. They will communicate technical information clearly and confidently, adapting their approach to suit different audiences and levels of experience.
The Product Training Consultant will be an engaging and confident facilitator who can create a positive learning environment for all delegates. They will use a variety of training techniques to encourage participation, maintain engagement and ensure every delegate is actively involved throughout the course, including those who may initially be reluctant, disengaged or lacking confidence. They will be skilled at reading the audience, adapting their delivery style where appropriate and fostering an inclusive environment that maximises learning for everyone.
When delivering training on customer sites, the Product Training Consultant will consistently demonstrate the highest standards of professionalism. They will adhere to all customer health and safety requirements, always represent ECI positively and interact with customers in a respectful, courteous and professional manner. They will remain calm and composed when handling questions, challenges or difficult situations, resolving them professionally whilst maintaining a positive customer experience.
The Product Training Consultant will also demonstrate strong commercial awareness, recognising that every customer interaction is an opportunity to strengthen long-term relationships and reinforce confidence in the ECI brand. Whilst the primary purpose of the role is to deliver world-class product training, the Product Training Consultant also plays an important role in supporting ECI's commercial success. Through meaningful customer interactions, they will identify opportunities for additional products, services, maintenance and training requirements, recognising customer needs and communicating these opportunities to the Sales team. They will actively contribute to the development and growth of their territory by identifying new business opportunities, strengthening existing customer relationships and helping to maximise the value of customer accounts. In doing so, they will not only support revenue growth and long-term commercial success but also help protect ECI's core business by reinforcing customer loyalty, increasing customer retention and reducing opportunities for competitors to gain a foothold within existing accounts.
As a visible representative of Evac+Chair International, the Product Training Consultant will act as a professional ambassador for the ECI brand, consistently demonstrating integrity, professionalism and customer focus. Every interaction with customers, delegates and colleagues should reinforce confidence in ECI's products, people and reputation, strengthening long-term relationships and supporting the continued growth of the business.
Key Roles and Responsibilities
- Deliver engaging, informative and interactive product training courses at customer sites in accordance with ECI's approved Standard Operating Procedures (SOPs).
- Create a positive and inclusive learning environment that actively engages all delegates, adapting delivery techniques to suit different learning styles, experience levels and levels of engagement.
- Develop delegates' knowledge, practical skills and confidence, ensuring they are competent in the safe and effective operation of Evac+Chair products and achieve the required course outcomes.
- Proactively identify opportunities for additional products, services, maintenance or training requirements during customer visits and communicate these to the Sales team to support future business opportunities.
- Actively contributes to a regional, field-based 'Buddy Group', meeting twice monthly via Microsoft Teams to identify growth opportunities and share best practice. Working alongside colleagues from Sales, Training, Maintenance and Internal Sales, the group collaborates to drive commercial performance, strengthen brand awareness, and increase the adoption of Evac+Chair International products and services across the region.
- Demonstrate the correct use, operation and maintenance of ECI products, clearly communicating their features, benefits and unique selling points (USPs).
- Communicate relevant legislation, standards and best practice guidance in a clear, professional and easy-to-understand manner, helping customers understand their responsibilities and compliance requirements.
- Adapt training delivery to meet the needs of different customer sectors, environments and audiences whilst maintaining the highest standards of training quality.
- Maintain an excellent working knowledge of ECI's products, training materials, legislation and industry developments to ensure all training remains accurate and up to date.
- Ensure all training documentation, delegate attendance records and course paperwork are completed accurately and submitted promptly to enable training certificates to be issued.
- Act as a professional ambassador for Evac+Chair International, consistently demonstrating the Company's values, maintaining the highest standards of professionalism and integrity, and ensuring every customer interaction strengthens confidence in the ECI brand.
- Comply with all customer site health and safety requirements, as well as ECI policies and procedures, whilst maintaining safe working practices throughout every training session.
- Handle delegate questions, challenges and difficult situations professionally, remaining calm, confident and solutions-focused always.
- Build strong relationships with customers through exceptional service, professionalism and product expertise, helping to drive customer satisfaction and long-term loyalty.
- Work collaboratively with the Sales, Customer Experience and Marketing teams, sharing customer feedback, market intelligence and commercial opportunities to support continuous improvement and business growth.
- Maintain company equipment, training resources and demonstration products to ensure they are always presented to the highest standard and fit for purpose.
Measurement and Deliverables
· Deliver world-class product training that achieves consistently high customer satisfaction scores, as measured through customer feedback, post-course evaluations and quality assurance reviews.
· Deliver engaging and effective training courses that develop delegate competence, confidence and safe operational capability, evidenced through successful completion of course objectives and positive delegate feedback.
· Deliver all training in accordance with ECI's approved Standard Operating Procedures (SOPs), ensuring consistency, accuracy and compliance across every course.
· Maintain exceptional standards of professionalism, customer service and health and safety compliance when representing ECI on customer sites.
· Achieve high levels of training quality through effective facilitation, ensuring delegates remain engaged throughout the course and learning outcomes are consistently achieved.
· Demonstrate ECI's #OneTeam culture by actively contributing to Territory Buddy Group meetings, collaborating with colleagues to share customer intelligence, identify commercial opportunities, support territory growth and help protect existing customer relationships. Take ownership of presenting updates, successes and best practice at quarterly Town Hall meetings, positively contributing to knowledge sharing, cross-functional collaboration and the continued success of the wider business.
· Proactively identify and communicate commercial opportunities, including additional product, maintenance and training requirements, contributing to territory growth, customer retention and the protection of ECI's core business.
· Generate and submit qualified sales leads and customer intelligence to the Sales team in accordance with agreed business processes.
· Provide valuable customer and market feedback to relevant internal departments, supporting continuous improvement, product development and service enhancement.
· Demonstrate a commitment to continuous professional development by maintaining current product knowledge, legislative awareness and successfully completing all required internal product accreditations and refresher training.
· Submit delegate information, training documentation, expenses, mileage claims and stock take information accurately and within agreed company timescales.
· Demonstrate effective planning and time management by meeting scheduled training commitments, maintaining high levels of punctuality and minimising avoidable cancellations or rescheduled courses.
· Contribute positively to the performance and reputation of the Product Training team by consistently delivering a high-quality customer experience that strengthens customer relationships, supports repeat business and enhances the ECI brand.
Qualifications, Skills and Experience
Key: E = Essential D = Desirable
Technical Requirements
E:
· Minimum of two years' experience delivering engaging, instructor-led product training to adult learners.
- Excellent presentation, facilitation and communication skills, with the ability to engage, motivate and influence a wide range of audiences.
- Experience of assessing delegate competence and evaluating learning outcomes.
- Demonstrable ability to adapt training delivery to suit different learning styles, environments and levels of experience.
- Strong customer service skills with a genuine passion for delivering an exceptional customer experience.
- Commercial awareness, with the ability to recognise customer needs and identify opportunities that support both the customer and the wider business.
D:
- Experience delivering training within the medical device, health and safety, fire safety or emergency evacuation sectors.
- Knowledge of relevant legislation relating to emergency procedures, evacuation or fire safety.
- Experience delivering practical, hands-on product demonstrations and competency-based training.
Systems Requirements
E:
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).
- Experience using digital expense and mileage management systems.
- Confident using laptops, presentation technology and digital learning resources within a customer environment.
D:
- Experience using Customer Relationship Management (CRM) systems.
- Experience using Learning Management Systems (LMS) or training management software.
- Experience delivering virtual or blended learning using webinar or e-learning platforms.
Knowledge
E:
- Excellent understanding of adult learning principles and best practice training methodologies.
- Strong knowledge of effective training delivery, learner engagement and competency assessment techniques.
- Understanding of customer service excellence and how exceptional customer experiences drive customer loyalty and retention.
- Commercial awareness, recognising how every customer interaction can contribute to business growth while maintaining a customer-first approach.
D:
- Knowledge of Evac+Chair products and their safe operation.
- Knowledge of fire safety legislation, emergency preparedness and evacuation best practice.
- Understanding of Personal Emergency Evacuation Plans (PEEPs).
- Knowledge of disability awareness and inclusive evacuation practices.
- Understanding of Class I Medical Devices and their associated regulatory requirements.
Qualifications
E:
- Recognised Train the Trainer qualification or equivalent instructional certification.
- GCSE (Grade C/4 or above), or equivalent qualification, in English and Mathematics.
- Excellent written and verbal English communication skills.
- Full UK Clean Driving Licence.
D:
- Degree or equivalent higher-level qualification in a relevant discipline.
- Assessor qualification (or equivalent).
- First Aid qualification.
- Fire Safety or Health & Safety qualification.
Experience
E:
- Proven experience delivering practical, instructor-led product training that consistently achieves high levels of delegate engagement and customer satisfaction.
- Passionate about developing others, with the ability to build delegate confidence and competence through engaging, interactive training.
- A customer-centric approach, consistently placing the customer at the heart of every interaction whilst maintaining the highest standards of professionalism.
- Demonstrable ability to build trusted customer relationships that encourage loyalty, repeat business and positive customer outcomes.
- Strong commercial mindset, able to recognise opportunities to support territory growth, identify customer needs and contribute to the protection and growth of existing customer accounts without compromising the integrity of the training experience.
D:
- Experience delivering product training for safety equipment, evacuation equipment or Class I Medical Devices.
- Experience working closely with Sales or Customer Success teams to identify commercial opportunities and share customer insights.
- Experience representing a premium brand and delivering training that enhances customer advocacy and long-term partnerships.
Pay: £36,000.00 per year
Benefits:
- Additional leave
- Company car
- Company events
- Company pension
- Employee discount
- Life insurance
- Sick pay
Work Location: On the road
