Development associate Work, Jobs in Wakefield, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Team Member
NEXT —Wakefield
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
4d
Retail Associate
TK Maxx —Wakefield
- Part-time
- No experience needed
- Employee discount
2d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Document Production Associate
Williams Lea —Middleton Park
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Referral programme
Quick apply
CX Team Member
Foot Locker —Leeds
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Finance Analyst
Space Dental —Wakefield
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Presentation skills
- Organisational skills
- Free parking
- Store discount
Quick apply
4d
Sales Associate
Coach —Leeds
- £28,080 - £30,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
Associate Quantitative Analyst
Public Sector Resourcing —Leeds
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Master's degree
12d
Serious Injury Associate
Minster Law —Wakefield
- £48,000 - £75,000 a year
- Remote
- Microsoft Excel
- Business development
- Supervising experience
10d
Clinical Associate Psychologist
PPG Health In Justice —Doncaster
- £43,609 - £49,175 a year
- Monday to Friday
- Master's degree
- Bachelor's degree
- Psychology
- Employee discount
R & D Technical Associate
GBUK Ltd —Selby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Engineering
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
12d
Sales Associate
NEXT —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Customer service
Resource Planner
Optima Health —Sheffield
- £27,248 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Analysis skills
- Paid training
- Annual leave
Residential Development Senior Associate
Gateley —Leeds
- Sales
- Annual leave
- Employee assistance programme
Research Associate
University of Sheffield —Sheffield
- £38,784 - £41,064 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- IT
- Annual leave
- Employee discount
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
12d
Admin Assistant
Minsthorpe Community College —South Elmsall
- £25,583 - £25,989 a year
- Full-time
- Administrative experience
- Free parking
- Employee assistance programme
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
4d
FTC Estee Lauder Counter Manager - Boots Wakefield
Estee Lauder —Wakefield
- Microsoft Excel
- Customer service
- Organisational skills

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

development associate jobs in wakefield, wyk

Service Desk Analyst - Tier I

Team Member

Retail Associate

Associate Team Leader

Document Production Associate

CX Team Member

Finance Analyst

Sales Associate

Associate Quantitative Analyst

Serious Injury Associate

Clinical Associate Psychologist

R & D Technical Associate

Sales Associate

Resource Planner

Residential Development Senior Associate

Research Associate

Junior Application Support Analyst

Admin Assistant

Hybrid MSP/Embedded Technical Support

FTC Estee Lauder Counter Manager - Boots Wakefield

I want to receive the latest job alerts for development associate in wakefield, wyk

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