Lead associate Work, Jobs in Wakefield, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
FTC Estee Lauder Counter Manager - Boots Wakefield
Estee Lauder —Wakefield
- Microsoft Excel
- Customer service
- Organisational skills
Sr. HR Manager
Amazon UK Services Ltd. —Wakefield
- Full-time
- Microsoft Office
- Master's degree
- Travel
Research Associate (Networks Evidence and Evaluation Officer)
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Annual leave
- Employee discount
13d
Assistant Headteacher
Keys Children —Wakefield
- £45,000 - £50,000 a year
- Full-time
- English
- Leadership
- School
- Employee discount
- Referral programme
Quick apply
13d
Site Leadership - UK
CenCore Associates —Harrogate
- Weekend availability
- Microsoft Office
- Supervising experience
- Bachelor's degree
6d
Research Associate - Post stroke communication disorders
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Part-time
- Hybrid work
- Google Suite
- Doctoral degree
- English
- Annual leave
- Employee discount
Serious Injury Associate
Minster Law —Wakefield
- £48,000 - £75,000 a year
- Remote
- Microsoft Excel
- Business development
- Supervising experience
Associate Support Manager
Tait —Pontefract
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Catastrophic Injury - Team Leader
Minster Law —Wakefield
- £70,000 - £90,000 a year
- Remote
- Mentoring
- Leadership
- Annual leave
Advanced Associate, Customer Success
Pearson —Rotherham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
12d
Recruitment (Executive Search) Project Support (6 month FTC)
Gatenby Sanderson Ltd —Leeds
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Work from home
- Sick pay
Quick apply
14d
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Lecturer in Dietetics (part time 0.8 FTE)
Sheffield Hallam University —Sheffield
- £39,906 - £44,746 a year
- Part-time
- University
- Bachelor's degree
- Teaching
12d
Supervisor (12 hours/week)
Build-A-Bear Workshop —Leeds
- 12 hour shift
- Sales
- Guest services
6d
Associate Lecturers-Sheffield Business School
Sheffield Hallam University —Sheffield
- £39,906 - £44,746 a year
- Part-time
- University
- School
- Teaching
4d
Senior Project Manager
Tait —Pontefract
- Full-time
- Engineering
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Lead Warehouse Operative
Incora —Mirfield
- From £26,500 a year
- Full-time
- Warehouse experience
ICQA Area Manager
Amazon UK Services Ltd. —Wakefield
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
8d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

lead associate jobs in wakefield, wyk

Service Desk Analyst - Tier I

Associate Team Leader

FTC Estee Lauder Counter Manager - Boots Wakefield

Sr. HR Manager

Research Associate (Networks Evidence and Evaluation Officer)

Assistant Headteacher

Site Leadership - UK

Research Associate - Post stroke communication disorders

Serious Injury Associate

Associate Support Manager

Catastrophic Injury - Team Leader

Advanced Associate, Customer Success

Recruitment (Executive Search) Project Support (6 month FTC)

Associate Director - FM Operational Readiness

Lecturer in Dietetics (part time 0.8 FTE)

Supervisor (12 hours/week)

Associate Lecturers-Sheffield Business School

Senior Project Manager

Lead Warehouse Operative

ICQA Area Manager

I want to receive the latest job alerts for lead associate in wakefield, wyk

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