Helpdesk support Work, Jobs in Wales (with Salaries)

IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
3d
Business Client Service Specialist
HSBC Global Services Limited —Swansea
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
First Line Trainee / Technical Support Engineer
DM UK —Llanelli
- £24,420 - £30,500 a year
- Full-time
- Microsoft Office
- Driving
- IT
- Free parking
- Work from home
Quick apply
10d
IT Support Analyst
Huws Gray Group —Llangefni
- Windows
- Microsoft Office
- Travel
- Annual leave
- Employee discount
5d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
Intelligence Development and Investigations Officer
South Wales Police —Bridgend
- £40,383 - £42,612 a year
- Full-time
- Travel
2d
Academy IT Analyst
Bridewell —Cardiff
- Full-time
- Hybrid work
- No experience needed
- Travel
- IT
Quick apply
11d
Technical Solutions Developer
Howells Legal Limited —Cardiff
- £25,000 - £30,000 a year
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
4d
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
People Services Assistant
Welsh Ambulance Service University NHS Trust —St. Asaph
- £28,819 - £31,626 a year
- Full-time
- English
5d
General Maintenance Technician - North Wales / Staffordshire
City Facilities Management (UK) —North Wales
- £29,395.40 a year
- Full-time
- Maintenance
- Employee discount
10d
IT Manager
South Wales Police —Bridgend
- £41,487 - £47,046 a year
- Full-time
6d
Technical Administrator
Emcor —Deeside
- £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
2d
Head of Business Systems
Betsi Cadwaladr University Health Board —Rhyl
- £80,698 - £92,984 a year
- Full-time
- English
6d
Multiskilled Technician
CBRE —Merthyr Tydfil
- Full-time
- Employee discount

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IT Support and Systems Assistant

Cerebra -
Cardiff

Quick apply

Job details

Full-time | Fixed term contract
£24,000 a year
3 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Active Directory

Full job description

IT Support and Systems Assistant (FTC)

Fixed-term contract - 12 month fixed term

Home-based / hybrid, with travel to Head Office in Carmarthen as required. Candidates should be within approximately two hours’ travel of Carmarthen35 hours per week (09.00 - 17.00 Monday to Friday)

£24,000 per annum

29 days annual leave days annual leave (plus Bank Holidays)

Pension - matched company contribution up to 6%

Company sick pay

Purpose of the Role

To support the day-to-day delivery of IT services by providing first-line technical support, helpdesk triage, equipment setup, and routine systems administration tasks. The IT Support & Systems Assistant will work primarily within the support function of the IT department, while also being linked in with the IT Systems Administrator and the Senior IT Manager to assist with user administration, documentation, monitoring, and small systems improvement tasks. This role is intended to provide friendly and reliable support to staff, while developing the technical capability needed to contribute to the organisation’s wider IT systems and infrastructure.

Key Areas of Responsibility

1. IT Support & Helpdesk Management

Triage helpdesk tickets and respond to first-line support requests in a timely and helpful manner.
Resolve straightforward issues such as password resets, printer problems, device setup, Microsoft 365 queries, and basic connectivity issues.
Escalate more complex incidents or recurring problems to the IT Systems Administrator or Senior IT Manager with clear notes and supporting information.
Maintain accurate ticket records, actions taken, and user communications.

2. User Account & Access Administration

Assist with user onboarding, leavers, and changes under agreed processes.
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
Help maintain user account documentation, access records, and standard checklists.
Identify and report any account, access, or security concerns promptly.

3. Hardware & Software Provisioning

Prepare, configure, label, and dispatch laptops, peripherals, mobile devices, and other IT equipment.
Install standard software packages, updates, and configuration profiles as instructed.
Support the maintenance of hardware inventories, asset records, and equipment lifecycle information.
Assist with remote setup and troubleshooting for staff working away from Head Office.

4. Operational & Systems Support

Assist the IT Systems Administrator with routine checks, monitoring alerts, backup checks, patching preparation, and basic systems maintenance tasks.
Support IT projects, system migrations, equipment rollouts, and process improvements as directed.
Help maintain clear technical documentation, user guides, and internal procedures.
Provide on-site support at Head Office when required, including desk moves, meeting room equipment, equipment setup, and general operational IT tasks.

5. Communication & Escalation

Maintain clear, friendly, and professional communication with staff, including non-technical users.
Keep users updated on progress, next steps, and expected timescales for support requests.
Escalate incidents, risks, and recurring issues promptly to the appropriate member of the IT team.
Follow provided procedures and contribute suggestions for improving support processes.

6. General Duties

Work closely with the Senior IT Manager and IT Systems Administrator, taking direction and completing assigned tasks.
Respect confidentiality, data protection requirements, and organisational IT policies at all times.
Provide first aid if qualified or be willing to undertake training if required.
Undertake any other duties as reasonably required within the scope of the role.

Please view our website for full person specification.

Closing date: 26th July 2026 at 11.59pm

First stage interview (virtual) - w/c 27th July 2026

Second stage interview (virtual) - w/c 3rd August 2026

Pay: £24,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

helpdesk support jobs in wales

IT Support and Systems Assistant

Business Client Service Specialist

First Line Trainee / Technical Support Engineer

IT Support Analyst

Helpdesk Manager

IT Customer Service Advisor

Intelligence Development and Investigations Officer

Academy IT Analyst

Technical Solutions Developer

IT Service Improvement Manager

Facilities Helpdesk Manager

People Services Assistant

General Maintenance Technician - North Wales / Staffordshire

IT Manager

Technical Administrator

Head of Business Systems

Multiskilled Technician

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