Senior application support analyst Work, Jobs in Wales (with Salaries)

External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Senior Agile Delivery Manager
Scrumconnect Consulting —Swansea
- £75,000 a year
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
Senior GIS Analyst
Jacobs —Cardiff
- Hybrid work
- Computer Science
- Business development
- In-person
- Employee assistance programme
14d
Senior Business Analyst
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
9d
3997 - Senior Manager - Housing Policy - multiple roles
Welsh Government —Wales
- £47,675 - £56,445 a year
- Full-time
- Presentation skills
3h
Commercial Finance Analyst - Remote
Morgan Advanced Materials —Swansea
- Full-time
- Remote
- Management
Transport Credit Risk Analyst – Residual Value Risk
Lloyds Banking Group —Newport
- £30,201 - £31,790 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
10d
Senior Performance Analyst
Scrumconnect Consulting —Bridgend
- £400 - £450 a week
- SQL
- Mentoring
- Communication skills
Lead Business Analyst
Office for National Statistics —Newport
- £56,861 - £66,704 a year
- Full-time
- Hybrid work
- Presentation skills
1d
Senior Pricing Analyst
Admiral —Cardiff
- SQL
- Python
- Annual leave
Senior Service Desk Analyst
Aberystwyth University —Aberystwyth
- £27,319.19 - £30,378.43 a year
- Full-time
- Hybrid work
- Azure
- University
- No degree
- Annual leave
- Employee discount
9d
CRM Developer / Integration Specialist
Aberystwyth University —Aberystwyth
- £47,389.29 - £56,535.44 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- Oracle
- Annual leave
- Employee discount
10d
Underwriting Senior Analyst
DTCC —Wrexham
- From £27,000 a year
- Full-time
- Hybrid work
- Maths
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
Performance Analyst
Scrumconnect Consulting —Bridgend
- £50,000 - £55,000 a year
- SQL
- Mentoring
- IT
Lead Intelligence Analyst
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Part-time
- Hybrid work
- Presentation skills
- Free parking
- Annual leave
11d
Information Security Analyst - Vulnerability Management
Starling —Cardiff
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
14d
Senior Software Developer (Full Stack)
Scrumconnect Consulting —Swansea
- £70,000 a year
- Hybrid work
- Oracle
- DevOps
- Java
- Annual leave
Senior Software Developer (Ruby)
Scrumconnect Consulting —Swansea
- £60,000 a year
- Hybrid work
- DevOps
- Java
- AWS
Senior Next.js Developer
Scrumconnect Consulting —Swansea
- £55,000 - £65,000 a year
- Oracle
- Java
- AWS

I want to receive the latest job alerts for senior application support analyst in wales

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

External Identity Support Analyst (Cardiff)

Kocho -
Cardiff

Quick apply

Job details

Full-time

Qualifications

Fiddler
Authentication
Azure
Incident management
C#
Technical support
.NET
SQL
Analysis skills
Database management
APIs
Root cause analysis
Communication skills
PowerShell
Debugging

Full job description

(This role is Cardiff based)

About Kocho

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. We now have offices in Cardiff and Cape Town which follow the style of our London space.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Role Overview

The External Identity Support Analyst provides advanced (3rd‑line) technical support and expertise for external identity platforms and customer identity solutions. The role is essential to ensuring stable, secure, and high‑performing identity services across our Managed Solution Support portfolio.

Key Responsibilities

Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
Maintain and improve the Configuration Management Database (CMDB) for supported services.
Support smooth transition of clients and projects into Managed Solution Support.
Contribute to the development and enhancement of Kocho’s identity service offerings.
Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
Influence clients to adopt best‑practice approaches for secure and scalable identity management.
Act as an advocate for clients when working with internal teams and Senior Management.
Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.

Essential Skills & Experience

Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
Ability to read and modify code in .NET and C#.
Experience with SQL and database management tools.
Solid working knowledge of PowerShell for automation and diagnostics.
Experience supporting enterprise-scale environments.
Understanding of federation and identity protocols:
- SAML 2.0
- OAuth 2.0
- OpenID Connect
- Token flows, claims, sessions
Experience in operational support roles within business environments.
Ability to work effectively in virtual, collaborative, and team-based settings.
Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
Strong analytical and problem‑solving ability.
Demonstrated learning agility and a willingness to adopt new identity technologies.
Understanding of security principles including least privilege, secure design, and common vulnerabilities.
Familiarity with:
- Authorization concepts (roles, permissions, app registrations, service principals)
- User and group lifecycle management (creation, modification, deletion, dynamic groups)
Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).

Additional Beneficial Skills & Experience (Desirable)

Experience with operation and support of:
- Azure AD B2C / Entra External ID
- Microsoft Entra ID (formerly Azure AD)
- Azure DevOps
Relevant Microsoft certifications such as:
- SC‑300 (Identity & Access Administrator)
- SC‑900 / AZ‑900 fundamentals
Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management.
Familiarity with API debugging and tooling (e.g., Fiddler, Postman, browser developer tools).
Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning).
Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics.
Understanding of Zero Trust architecture and its application to external identity.
Experience participating in incident management, including P1/P2 handling, root cause analysis, and post‑incident reviews.

Quick apply

Refine Your Search

senior application support analyst jobs in wales

External Identity Support Analyst (Cardiff)

Senior Agile Delivery Manager

Business Analyst

Senior GIS Analyst

Senior Business Analyst

3997 - Senior Manager - Housing Policy - multiple roles

Commercial Finance Analyst - Remote

Transport Credit Risk Analyst – Residual Value Risk

Senior Performance Analyst

Lead Business Analyst

Senior Pricing Analyst

Senior Service Desk Analyst

CRM Developer / Integration Specialist

Underwriting Senior Analyst

Performance Analyst

Lead Intelligence Analyst

Information Security Analyst - Vulnerability Management

Senior Software Developer (Full Stack)

Senior Software Developer (Ruby)

Senior Next.js Developer

I want to receive the latest job alerts for senior application support analyst in wales

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected