Customer Experience Manager
Sainsbury's —Wallington
- Up to £36,650 a year
- Customer service
- Retail management
- Leadership
- Employee discount
1d
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TILE MOUNTAIN LTD —Croydon
- £34,000 a year
- Weekend availability
- Customer service
- Team management
- In-person
- Employee discount
- Referral programme
Quick apply
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Boots —Croydon
- Weekend availability
- Organisational skills
- Leadership
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4d
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The Works —Croydon
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
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Bestway Group —Croydon
- Full-time
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- Team management
- Annual leave
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Store Manager Designate
Pets at Home —Croydon
- £36,000 - £42,000 a year
- Weekend availability
- Retail management
- Leadership
- Communication skills
- Annual leave
Retail Store Manager
Dynamic Accessories Limited —London
- £31,000 - £45,000 a year
- Weekend availability
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- English
- Continuous improvement
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- Employee discount
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13d
Store Manager
Aldi —London
- Up to £69,000 a year
- Recruiting
- Retail management
- Annual leave
Assistant Branch Manager
Travis Perkins —Croydon
- Customer service
- Negotiation
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Store Manager
Lovisa —Croydon
- From £27,040 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
General Sales Manager
Marshall Motor Group —Coulsdon
- Weekend availability
- Customer service
- Training & development
- Annual leave
- Employee discount
Quick apply
Assistant Depot Manager
Howdens Joinery Co. —Sutton
- Full-time
- Team management
- Training & development
- Leadership
- Annual leave
- Employee discount
Deputy Manager
Iceland —Croydon
- £34,188 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
- Referral programme
General Manager
Currys —Croydon
- Full-time
- Retail management
- Leadership
- Annual leave
- Employee discount
Retail Operations Manager
Tala (We are Tala Ltd) —London
- Full-time
- Employee discount
- Gym membership
Quick apply
Retail Project Manager
Astrid & Miyu —London
- £50,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Organisational skills
Quick apply
Assistant Shop Manager - Nork
The Children's Trust —Banstead
- Call to connect
- Free parking
- Annual leave
Quick apply
Night Retail Replenishment Manager
World Duty Free Group —Gatwick Airport
- Full-time
- English
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Regional Manager
WeBuyAnyCar —New Malden
- Up to £37,500 a year
- Rotating shift
- Recruiting
- Training & development
- Retail management
Quick apply
Duty Manager
Iceland —Thornton Heath
- £11.60 - £12.71 an hour
- Part-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
6d

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Customer Experience Manager

Sainsbury's -
Wallington

Apply Now

Job details

Up to £36,650 a year
1 day ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Employee relations case handling
Customer service
Employee relations
Performance management
Retail team management
Store management
Retail experience
Retail management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Customer Experience Manager

Salary: Up to £36,650
Location: Wallington Store, Wallington, SM6 9AA
Contract type: Secondment
Business area: Retail
Closing date: 22 August 2026
Requisition ID: 400075274

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

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