Incident manager Work, Jobs in Walsall, Eng (with Salaries)

Technical Escalation Manager
Spherica Business Solutions Ltd —Walsall
- £42,000 - £47,500 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
14d
IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
NFU Mutual Breakdown Incident Advisor
RAC —Walsall
- Up to £28,260.66 a year
- Customer service
- Free parking
- Annual leave
8d
Warehouse First Line Manager
TR Fastenings —Walsall
- Up to £35,000 a year
- Full-time
- Management
- Continuous improvement
- Warehouse experience
- Life insurance
- Sick pay
Quick apply
Zone Security Manager UKI
Schneider Electric —Telford
- Full-time
- Hybrid work
- English
- Annual leave
- Life insurance
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
ISMS Manager
Gateley —Birmingham
- Microsoft Office
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Compliance Incident Analyst
Capgemini —Birmingham
- Hybrid work
- AWS
- Analysis skills
- Communication skills
Customer Service Assistant(Volume)
Network Rail —Birmingham
- £27,464 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
1d
Operations Manager
Biffa Waste Services —Norton Canes
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Information Security & IT Manager
NetWatch Global —Birmingham
- £48,000 - £58,000 a year
- Full-time
- Hybrid work
- IT
- Flexitime
- Flexible schedule
Quick apply
11d
EHS Manager
Safran —Wolverhampton
- Full-time
- Continuous improvement
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
Security Manager
Balfour Beatty Vinci —Birmingham
- Organisational skills
- IT
- Communication skills
- Free parking
Transport & Logistics Manager
Sentry Fire Safety Group Birmingham Ltd —Birmingham
- Up to £45,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Compliance Incident Analyst
Capgemini Sogeti —Birmingham
- Hybrid work
- AWS
- Analysis skills
- Communication skills
12d
Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
Sterility Assurance Manager
Sciensus —Burton-On-Trent
- Continuous improvement
- No degree
- Annual leave
- Life insurance
Quick apply
Deputy Manager
Apollo Home Healthcare —Wolverhampton
- £35,000 - £40,000 a year
- Full-time
- Remote
Operational Support Grade - HMP Swinfen Hall (Prison Support Role)
Ministry of Justice —Lichfield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
11d

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incident manager jobs near walsall, eng

Technical Escalation Manager

Spherica Business Solutions Ltd
Walsall

Quick apply

Job details

Full-time
£42,000 - £47,500 a year
14 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Discounted gym membership
Employee discount
Referral programme

Qualifications

IT
Leadership

Full job description

Job Title: Technical Escalation Manager

Employment Type: Full time 37.5hrs - Mon-Fri 9-5:30pm – 1-hour unpaid Lunch, a 4-day working week is available.

Location: Hybrid/Remote - requirement to travel to Birmingham, London and Walsall

Salary: £42- £47.5K pa depending on experience

Start Date: Q4 2026

Please note that we are unable to offer Skilled Worker visa sponsorship for this position. Applicants must have the legal right to work in the UK without employer sponsorship at the time of application and for the duration of employment.

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.

As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.

The Technical Escalation Manager [TEM] will be responsible for overseeing the successful delivery of technical managed services to Spherica’s Customers, and the overall management and maintenance of their Infrastructure, Network, and Security estates. They will act as the primary technical escalation point for customers and Spherica’s technical teams, leading technical investigations and resolutions of major incidents and issues to maintain customer satisfaction. They will also be responsible for supporting the Technical Delivery Leads in implementing customer initiatives and improvements, take ownership in ensuring compliance with customer contractual deliverables, and support Operational Management with the onboarding and continued training of Spherica’s technical teams.

Requirements

This is a challenging role that requires high levels of gravitas and confidence in dealing with senior stakeholders while owning and leading the customer engagement fully. Candidates for this position must exhibit strong leadership skills and possess a comprehensiveunderstanding of IT Infrastructure, Network, and Security environments.

Benefits

At Spherica, we believe that a connected team is a successful team, we’re proud to champion a truly Modern Workplace—where technology, innovation, and collaboration come together to create an environment that works for everyone. We’re passionate about transformation and encourage our people to challenge the status quo—bringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions, we offer our clients to our internal processes, we create a workplace that’s not only modern but continuously evolving.

As a growing business, we’re mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value—focusing on what matters most to our team. We prioritise wellbeing, and personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated. Our current benefits package is:

22 days holiday basic
Additional birthday day off
Additional holiday day for each service year after year 2, up to 30 days
£20 Birthday Voucher
Purchase of additional pension contributions (salary sacrifice)
Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
Expensed eye tests
Expensed flu vaccinations for onsite workers
Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
4 day working week available ('Opt-IN' required)
Enhanced Paternity Pay
Enhanced Maternity Pay - with 2 years' service

Quick apply

Refine Your Search

incident manager jobs in walsall, eng

Technical Escalation Manager

IT Incident and Problem Manager

NFU Mutual Breakdown Incident Advisor

Warehouse First Line Manager

Zone Security Manager UKI

Quality Assurance and Development Manager

ISMS Manager

Compliance Incident Analyst

Customer Service Assistant(Volume)

Operations Manager

Information Security & IT Manager

EHS Manager

Service Delivery Manager

Security Manager

Transport & Logistics Manager

Compliance Incident Analyst

Admin Team Leader - Maternity Cover

Sterility Assurance Manager

Deputy Manager

Operational Support Grade - HMP Swinfen Hall (Prison Support Role)

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