Service desk coordinator Work, Jobs in Waltham, Ess (with Salaries)

Service Coordinator
Dyno Rod —Enfield
- £28,100 - £32,000 a year
- Full-time
- CRM software
- Word processing
- Computer literacy
- Free parking
- Life insurance
Quick apply
12d
Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor
St John's Way Medical Centre —London
- £525 a week
- Temporary
- Computer literacy
- GP surgery experience
- Administrative experience
Quick apply
5d
Executive Assistant to CEO / Office Manager
Healthxchange —London
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Annual leave
- Employee discount
Business Lounge Coordinator
Rapport —London
- £35,504 a year
- Full-time
- Microsoft Outlook
- Front desk
- Guest services
- Employee assistance programme
Service Desk Coordinator
Rapport —London
- £34,500 a year
- Full-time
- Guest services
- Communication skills
- Employee assistance programme
Hire & Sales Coordinator
GAP Group —London
- Full-time
- Sales
- Organisational skills
- Communication skills
4d
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Organisational skills
- Front desk
- Communication skills
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Communication skills
- Time management
- Annual leave
Quick apply
11d
Part Time Receptionist/Clinic Coordinator
Dr Preema London Clinic —London
- £13.00 - £16.50 an hour
- 8 hour shift
- Inventory control
- Sales
- Databases
- Employee discount
Quick apply
11d
Operations Coordinator
St Bride Foundation —London
- £26,936 - £30,900 a year
- 8 hour shift
- Databases
- Organisational skills
- Front desk
- Employee discount
Quick apply
Corporate Receptionist - 77 Kingsway
ST James Facilities —London
- £36,000 a year
- Full-time
- Word processing
- English
- Microsoft Office
Quick apply
Help Desk Coordinator
Restaurant Associates —London
- £15.31 an hour
- Full-time
- Restaurant
- Communication skills
Apprentice Hire & Sales Coordinator
GAP Group —London
- £16,224 - £17,860 a year
- Full-time
- Sales
- Computer skills
- Communication skills
- Annual leave
Quick apply
Site Supervisor
Serco Group —Luton
- £32,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Assistant, People Services (9-month FTC)
Bryan Cave Leighton Paisner LLP —London
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Help desk Coordinator
CBRE —London
- Full-time
- Analysis skills
- Maths
- Typing
12d
Project Coordinator / Team Administrator
ZHA —London
- Microsoft Powerpoint
- Microsoft Outlook
- Contracts
Receptionist & Helpdesk Coordinator
Rapport —London
- £20,545 a year
- Part-time
- Continuous improvement
- Front desk
- Training & development
- Employee assistance programme
11d
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Bachelor's degree
- Front desk
- Business
Quick apply

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Service Coordinator

Dyno Rod -
Enfield

Quick apply

Job details

Full-time
£28,100 - £32,000 a year
12 days ago

Benefits

Free parking
Company pension
Life insurance

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Word processing
Computer literacy
Writing skills
English
Data entry
Customer support
Customer interaction
Communication skills
Negotiation
Time management
Rota coordination

Full job description

Company Overview

Dyno-Rod is an industry-leading drainage company dedicated to providing exceptional drainage solutions and maintenance services. Our mission is to ensure customer satisfaction through reliable and efficient service.
Summary

We are seeking a Service Coordinator to join our dynamic team in the UK. In this role, you will play a crucial part in coordinating service operations, ensuring seamless communication between clients and our team, and contributing to our commitment to excellence in drainage services.

Salary Range £28,100- £32,000
42.5hrs per week
28-days holiday including BH
Job location Watermill Business Centre, Edison Road Enfield EN3 7XF

The Service Coordinator (SC) are responsible for effectively and efficiently managing all inbound job requests and distributing work to the engineers for completion within the appropriate time parameters. This role will also be required to manage the day-to-day locations of engineers within their areas to ensure all jobs are attended and completed.

Due to the reactive, and at times urgent nature of the business, SCs are required to maintain an air of calm to ensure professional conduct at all times. This applies not only to our demanding customers who expect consistent and industry leading service, but to our engineers who are the face of our business. Both the SCs and Engineers are implemental in achieving our operational, commercial and service standards

Not only will the SC be expected to work under pressure during busy times, they will also be contributing to improve the systems and practices employed by the Service desk to ensure standards are maintained during these peak times

The SCs will be required to represent the business in the best possible light at all times and embrace every opportunity to provide outstanding customer service. Dealing with the general public, local business and large contract clients, the SC will ensure their matter is dealt with in a way that promotes the business, the engineers and Dyno / British Gas

Going the extra mile, exceeding customer expectations and providing noticeably high standards of customer service are the basic elements of the SC role

Duties and Responsibilities

The duties of this role will involve, but is not limited to:

Schedule and dispatch Engineers, work crews, equipment or service vehicles to appropriate locations in accordance with the customer requests, specifications or needs;
Arrange for necessary repairs in order to restore service and schedules;
Relay work orders, messages and information to or from Engineers, work crews and field inspectors by phone and through the Field App systems;
Confer with customers or your line manager in order to address questions, problems and requests for service or equipment;
Prepare daily work and run schedules;
To be the first point of contact for customers and answer office phones to receive and prepare work orders;
Oversee all communications within specific assigned territories;
Monitor personnel and/ or equipment locations and utilisation in order to coordinate service and schedules;
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory and other dispatch information through the CRM database;
Determine types or amounts of equipment vehicles, materials or personnel required according to work orders or specifications;
Developing systems of work to ensure consistency and high standards, and identifying areas for personal and team improvement;
Monitor and highlight vehicle and engineer performance to your line manager
Monitor and advise stakeholders about traffic problems such as construction areas, accidents congestion, weather conditions and other hazards; and
To undertake any other tasks and projects as agreed that are within jobholders experience, skills and capabilities.

Experience

Knowledge and Experience of operations and service and/ or similar industry
A minimum of 1 years’ experience in a customer service position.
Experience of using word processing, databases and other IT systems.
Proven experience where excellent oral and written communication had been required.

Skills

Excellent communication skills
Time Management and prioritisation
Good negotiation skills
Ability to on own initiative, and in a team
Excellent Customer Service
Sound understanding of a commercial and sales processes
Problem solving, ‘thinking on your feet’ and using initiative
IT Literate
Professional conduct when under pressure

Any other requirements

SCs will be required to often work under pressure and utilise critical thinking to address problems;
The job location is Unit 11, Watermill Business Centre, Edison Road Enfield EN3 7XF;
The post holder may be required to work additional hours when required.

*Pay and salary

The hourly rate for this role is £12.71 to £14.48 depending on experience.

All pay will comply with the National Minimum Wage and National Living Wage rates applicable to the employee’s age and employment status.

Call-To-Action

If you are ready to take on this exciting opportunity and make a difference at Dyno-Rod, we invite you to apply today! Join us in delivering top-notch drainage solutions.

Job Type: Full-time

Pay: £28,100.00-£32,000.00 per year

Benefits:

Company pension
Free parking
Life insurance

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

service desk coordinator jobs in waltham, ess

Service Coordinator

Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor

Executive Assistant to CEO / Office Manager

Business Lounge Coordinator

Service Desk Coordinator

Hire & Sales Coordinator

Office Coordinator (f/m/d)

Helpdesk Co-Ordinator

Part Time Receptionist/Clinic Coordinator

Operations Coordinator

Corporate Receptionist - 77 Kingsway

Help Desk Coordinator

Apprentice Hire & Sales Coordinator

Site Supervisor

Assistant, People Services (9-month FTC)

Help desk Coordinator

Project Coordinator / Team Administrator

Receptionist & Helpdesk Coordinator

Residence Life Coordinator, First Year Focus - NYU London

Senior Facilities Coordinator

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